Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


15 posts

Geek


Topic # 114322 15-Feb-2013 17:17
Send private message

Last time I was having an issue with TCL, posting about the matter on GZ resulted in prompt actions (thanks to everyone who participated on the thread, especially helpful TCL reps). So I am posting about a current issue I'm having, and I hope I don't look too naive or greedy.

As not to waste everyone's time, I'll state the facts alone and keep it to the point.

Fact 1: I had a 12 month contract start on the 27th of Jan, 2012 (I actually had this confirmed in an email correspondence with a rep from TCL last month: "I can see your contract ends on the 27/01/2013 which means your promotion where you get 40GB free will start to charge and your bill will go from $75 to $105).

Fact 2: Since you can get about 100GB for the same price these days, I started looking at moving to another ISP. I gave TCL a ring on 13/02/13 and 15/02/13 to discuss about the bill payment and cancellation procedure.

Fact 3: During both of the calls, I was told I got charged $105 from 14/01/13 to 13/02/13 (which is apparently my billing cycle, I'm told). Also, I was told that I would get charged further $105 from 14/02/13 to 13/03/13 even if I cancel the service now.

What happens when your promotion contract start date doesn't match your billing cycle start date?
Well, apparently you get charged for the 'normal' price for the last month of your promotion (i.e. you don't get the full promotion).

I thought all ISPs charged for just partial usages upon your cancellation these days. Well, apparently that doesn't apply to TCL. However, really, I would like to be able to just cancel my service and pay in accordance with my contract dates. Even if you have to pay for the whole of last billing cycle, is it weird for me to assume that the new billing cycle starts at the end of the date on the contract?

What are your thoughts?

Filter this topic showing only the reply marked as answer Create new topic
38 posts

Geek

Trusted
Vodafone

  Reply # 763178 15-Feb-2013 17:27
Send private message

Well to start with from what I understand, it's well past your contract cycle now anyway:) Next thing is that as far as I am aware (someone may correct me if I'm wrong as I don't see too many disconnections lately where I work) your plan is pro-rataed from date of disconnection and shows credits accordingly on your final bill one month after cancellation because the bills are paid one month in advance as you go. I would suggest calling up and talking someone to someone about that. I am also fairly sure that if you are on ADSL you may be eligible for a resign into 100gb at only $90 - of course you will want to discuss this when you cancel if you so desire. 

 

Summed up - it's not important for contracts ends to match with billing dates in regards with termination as termination is usually pro-rataed from d/c date and shows on your final bill.

 

If you have any questions feel free to ask and send me a pm with your acc number and details to look into it closer for you :)

 

Cheers, Josh



15 posts

Geek


  Reply # 763198 15-Feb-2013 18:38
Send private message

Oh, that pretty much answers most of my question. I didn't know that Telstraclear always charge you a month in advance, prorated at that. So, you mean that no matter when I request cancellation, Telstraclear will always charge exactly 30 days on top from that date?

I just thought that charging one month in advance meant that you get charged at the beginning of each billing cycle. 

I got confused because normally prorating has a positive connotation to clients. So in this case, prorating is for Telstraclear's monetary benefit?

Although I might sound a bit sarcastic, I just wanted to make sure that I got the points right. Well, if it's prorated like that without regards to billing cycle, can I put in the request for plan change along with my cancellation request? (I might go for a naked plan for my last month. $105 for 40GB seems a little expensive. I believe naked broadband plan gives you close to 100GB for about the same price tag?)

I will send you a pm with my account number and other details. Sorry for the trouble. My family had to fly overseas to attend family funeral early Jan, and I'm still trying to sort this out before flying back to NZ. And calling from here isn't exactly easy :(

38 posts

Geek

Trusted
Vodafone

  Reply # 763203 15-Feb-2013 19:00
Send private message

harrison9746: Oh, that pretty much answers most of my question. I didn't know that Telstraclear always charge you a month in advance, prorated at that. So, you mean that no matter when I request cancellation, Telstraclear will always charge exactly 30 days on top from that date?

I just thought that charging one month in advance meant that you get charged at the beginning of each billing cycle. 

I got confused because normally prorating has a positive connotation to clients. So in this case, prorating is for Telstraclear's monetary benefit?

Although I might sound a bit sarcastic, I just wanted to make sure that I got the points right. Well, if it's prorated like that without regards to billing cycle, can I put in the request for plan change along with my cancellation request? (I might go for a naked plan for my last month. $105 for 40GB seems a little expensive. I believe naked broadband plan gives you close to 100GB for about the same price tag?)

I will send you a pm with my account number and other details. Sorry for the trouble. My family had to fly overseas to attend family funeral early Jan, and I'm still trying to sort this out before flying back to NZ. And calling from here isn't exactly easy :(


 

Sorry if I confused you. Here's an example scenario.

Customer A with billing date 23rd of every month calls to cancel on 4th of Jan. 

They paid the bill receievd at the end of December which was one month in advance - for 23 Dec - 23 Jan

Customer A asks to have said service fully cancelled on the 9th of the month. 

Service is cancelled on the 9th of Jan and the customer receives a final bill on the end of January. This bill has a 2 week pro rata credit (half of the last base package of the bill credited) and any disconnection fees applied - as well as extra costs (eg toll calls).



Hope that clears things up a bit

 

Will reply to your PM now and pass on the appropriate details if necessary.

 

Cheers, Josh



15 posts

Geek


  Reply # 763222 15-Feb-2013 19:41
Send private message

Thank you Josh! Everything sorted within a few hours! I'm so glad I asked the question here :)

Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.