Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




119 posts

Master Geek


# 114333 16-Feb-2013 01:50
Send private message

Anybody else received one of these?

Customer number: XXXXXXXX
Vodafone.co.nz

Hi Xxxxxxx Xxxxxxx

We've identified a payment fault and have fixed it today.

Due to a system error, a payment of $93.1 was withdrawn from
your bank account or charged to your credit card last night by
mistake.

The full amount has been refunded back to your bank account or
credit card today.

We recognise that this may have caused you inconvenience and we
sincerely apologise for that.

We have identified what went wrong and have now fixed it.

Yours sincerely,

Ed Forsythe

Head of Billing and Collections
Vodafone New Zealand Ltd

Contact Us
Residential support:0800 438 448
Business support:Call us on 888 from your mobile or 0800 400 888.
Use our contact form at Vodafone.co.nz/contactus
Vodafone, Customer Service, Private Bag 92161, Victoria Street West,
Auckland 1142

Create new topic
788 posts

Ultimate Geek


  # 763316 16-Feb-2013 05:29
Send private message

Yup me too. Looks like the normal bill but taken out too soon.

Any company can stuff up, but not all of them deal with their customers in such a straightforward and honest way.

(I'm being nice on the basis that the problem is fixed - I reserve the right to change my opinion!)




Interests: HTPC, Web App authoring. 


4123 posts

Uber Geek
Inactive user


  # 763319 16-Feb-2013 06:55
Send private message

Yes, no big deal.

 
 
 
 


3907 posts

Uber Geek

Trusted
Lifetime subscriber

  # 763355 16-Feb-2013 10:15
Send private message

Not a Vodafone customer, but I'd expect them to offer a token credit.

I had ANZ do something similar recently, they rang me, apologised, and put a $50 credit into my account before I'd even noticed the problem!




Information wants to be free. The Net interprets censorship as damage and routes around it.


55 posts

Master Geek


  # 763370 16-Feb-2013 11:09
Send private message

I got one as well - was wondering if I was special or if it was a widespread problem!

19282 posts

Uber Geek
Inactive user


  # 763390 16-Feb-2013 12:07
Send private message

The email is not a hoax and refunds were done a few hours later to impacted customers

John

255 posts

Ultimate Geek


  # 764035 18-Feb-2013 10:58
Send private message

Lias: Not a Vodafone customer, but I'd expect them to offer a token credit.

I had ANZ do something similar recently, they rang me, apologised, and put a $50 credit into my account before I'd even noticed the problem!


I got the same email as OP but certainly don't expect any credit for it.

If this did happen to everyone that has a Direct Debit or Variable Credit Card payment with VF then it it would simply cost them way too much to credit everyone affected. Especially since this issue would of had no impact for most customers. 

I assume that ANZ's issue was isolated to your account only so a credit would not have hit the company's books too hard. 






Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.