Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 
1235 posts

Uber Geek
+1 received by user: 152


  Reply # 791869 2-Apr-2013 19:10
Send private message

Stuff article:
http://www.stuff.co.nz/business/industries/8497882/Vodafone-defends-new-customer-lure

Bowering indicated existing cable customers might well be able to get the same prices the company was offering to new customers if they called up and asked, had been with the company a reasonable period, and had a good payment history.

However, they would then have to accept the same terms and conditions that applied to new customers, which included signing up to a minimum one-year contract term.


So sounds like contract is going to be required...

Bowering acknowledged customers who were not "in the know" or who did not have time to haggle might be disadvantaged, but said that seemed to be "the way of the world at the moment".

"Insurance companies do it. Banks do it with 'special' interest rates."


If your friend jumped off a bridge, would you do it too?






---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


BDFL - Memuneh
60598 posts

Uber Geek
+1 received by user: 11531

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 791889 2-Apr-2013 19:30
Send private message

When I updated my account from 100GB to 150GB this morning I made a point of asking the CSR "are you sure there's no term contract?" and his reply was "no term contract".

It seems there's a bit of mixed information coming out at the moment.






113 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 791919 2-Apr-2013 20:25
Send private message

When I rang up this morning to find out they said no term. Rang back later on once I had decided what plan to go on, was told 12 month term. Mentioned my earlier conversation and geekzone and ended up talking to the same person I spoke to in the morning. They had written the wrong notes in the wrong account after conversation.

Got it confirmed 150G with no contract after a bit and also got them to email so I have the change confirmed and stated in an email no contract so that should hopefully suffice in covering my A**!

3126 posts

Uber Geek
+1 received by user: 1667

Subscriber

  Reply # 791922 2-Apr-2013 20:35
Send private message

I got offered this pricing as a "loyalty" offer about a month ago, and it required a 1 year contract.




Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.


113 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 791929 2-Apr-2013 21:05
Send private message

Lias: I got offered this pricing as a "loyalty" offer about a month ago, and it required a 1 year contract.


We had the customer retention team offering stuff from before christmas. They were saying 12 month, we kept saying no contract, they rang back 3 or 4 times and had a few emails. They didn't budge, we waited knowing the merger may lead to something and it did, now on better plan with no contract.

6640 posts

Uber Geek
+1 received by user: 551

Trusted

  Reply # 792196 3-Apr-2013 11:17
Send private message

I've now moved to Telecom, so it no longer worries me, but:
If you were signing up with Vodafone, would you get the vodafone backend or the Telstraclear version?

Telstraclear had some very clearly documented issues with over subscription to their $75 a month broadband package, and issues with overseas websites (youtube/facebook etc) that were never completely resolved. I'd be gutted to sign up with Vodafone and find myself with the same issues as Telstraclear had.

81 posts

Master Geek
+1 received by user: 17

Trusted

  Reply # 792222 3-Apr-2013 11:49
Send private message

sleemanj: Stuff article:
http://www.stuff.co.nz/business/industries/8497882/Vodafone-defends-new-customer-lure

Bowering indicated existing cable customers might well be able to get the same prices the company was offering to new customers if they called up and asked, had been with the company a reasonable period, and had a good payment history.

However, they would then have to accept the same terms and conditions that applied to new customers, which included signing up to a minimum one-year contract term.


So sounds like contract is going to be required...

Bowering acknowledged customers who were not "in the know" or who did not have time to haggle might be disadvantaged, but said that seemed to be "the way of the world at the moment".

"Insurance companies do it. Banks do it with 'special' interest rates."


If your friend jumped off a bridge, would you do it too?


Hi Sleemanj. Those were selected and a little paraphrased quotes. You're always best to go to the source... the key thing I pointed out was that we're always happy to try and help customers and that we look at things on a case-by-case basis. Customers have different needs, so it's always best to talk with each one about those. As I told the repoerter - customers can call the team and have a chat to see what we can do for them.

Cheers, Gary

442 posts

Ultimate Geek
+1 received by user: 106


  Reply # 792252 3-Apr-2013 12:26
Send private message

This is slightly off the above comments, but fits in with the thread heading

This morning my T-Box did a update....

Now I know Vodafone are getting rid of all traces of Telstraclear, but going as far as the colours used by the T-Box?

The nice soft blues and purples of TC, have now been replaced by harsh in-your-face Vodafone Red, dark grey's and black.

Just awful.

649 posts

Ultimate Geek
+1 received by user: 163


  Reply # 792818 3-Apr-2013 23:57
Send private message

This morning I called 050 866 2277 and inquired about the light wave 60 product and I explained that was already (was) a telstraclear customer and she said "sure its not a problem". I was transferred to the retention team. The person from the retention team had no idear if I was ellagble for $55 and could not contact anybody at the sales team.

Anyway I raised a ticket request number and was told it would take 1 to 2 days for somebody to contact me.

I logged into the customer zone and used the online wizard to make changes to my current BB package and selected to the lightwave 60. I made a comment in the comment section basically saying that I wanted the $55 product offer from Vodafone and submitted my request.

Tonight I got a confirmation email from Vodafone confirming my upgrade to lightwave 60 at the monthly cost of $55.95 per month and there was no mention of a minimum term in the email.

Very happy with the outcome.






1 | 2 | 3 | 4 | 5 | 6 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.