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Topic # 115345 22-Mar-2013 16:23
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We've just finished switching our landline phone from Telecom to Vodafone and we asked for voicemail to be activated on the line.

It took me ages to find info on how the voicemail service works, searching on Vodafone's website mostly brings up articles about mobile voicemail, but eventually I found some instructions.  I was surprised that the number used to access voicemail, 083210, is the same as Telecom uses, but I guess it makes sense for all telco's to use the same number.

But what was really surprising is that our pin and welcome message had been transferred over from Telecom, meaning we didn't need to set anything up.

Do the telco's have some sort of arrangement for sharing stuff like this (maybe under the number portability scheme) when people move from one telco to another?

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  Reply # 785550 22-Mar-2013 16:32
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I think that dialling 083210 has just taken you back to the Telecom VM platform and the fact that you can still access your mailbox means that they just haven't deleted it yet from when you left them.  I think you'll find there's a different access number for Voda Fixed's VM system (*86 maybe?)

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  Reply # 785552 22-Mar-2013 16:35
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Unless you are in the "red zone" (ie, LLU) then you're still on a Telecom line (which Vodafone buy wholesale).  Therefore your voicemail is still provided by Telecom.

 
 
 
 


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  Reply # 785557 22-Mar-2013 16:43
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When Chorus wholesale phone and broadband are reassigned from one provider like Telecom to another provider like Vodafone the services attached to the line are reassigned as well.

Normally this is all very easy and means it doesn't need to be set up again. :)


Sometimes it's a bit weird, but I won't go into the details. ;)



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  Reply # 785565 22-Mar-2013 16:46
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Thanks everyone, that explains everything!

Very handy!

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