I am on the 100gb Telstra plan and was just hoping to swap to the equivalent vodafone plan, saving $30 a month for doing nothing more than officially being on vodafone now. I was also hoping to upgrade my freeview t-box to a sky one, so spending more money but...
Turns out I agreed to a 24 month contract back in Nov 2011 (this I knew about) but what I didn't know was that the plan I signed up for meant that I have to pay $199 to terminate early at any point of those 24 months, even though I distinctly remember a conversation with a CSR about it dropping to $99 after the first 12 months, when I first started being unhappy with telstra last year...
So... Vodafone are unwilling to waive this fee at all, even though I am not technically terminating my plan at all, especially because my original "plan" was a 40gb one which I am not even on any more!
What gets me the most is that absolutely nothing would change about my current plan (unless I added sky) the only difference would be me saving money for the exact same thing. I even said I would be willing to pay a $99 disconnection fee, which I was led to believe a while back was all I would pay.
Two things to end my rant:
1) Vodafone, you could have made instant loyal customers of the telstraclear in home people by swapping us over to the direct matching plan and saving us money (yes not as much profit for you... but customer loyalty should be important!)
2) Any twitter private messages between yourself and telstraclear no longer exist it would seem... as I remember this being one place I queried the termination fees, but I no longer have any messages.
Right.. rant over