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Topic # 116952 14-May-2013 20:56
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I had my T-Box installed in Nov 2012. Upon install to my LG TV the T-Box wasn't syncing properly with audio dropping out every minute or two using HDMI.  The solution from the installer was to use component cable instead of HDMI.  Upon further investigations I found the picture will drop out altogether every few hours and you have to disconnect and reconnect the HDMI connection at the T-Box to get working again.  My 47" LG LED TV is a 2012 model and works fine with my PS3, TIVO, XBox360 and Samsung 3D BluRay all connected via HDMI @ 1080P output.

Model: 47LM6700-TA
Software version: 04.20.11

Interesting to note if I connect the T-Box to my older Samsung Plasma it seems to work fine.  You may have to disconnect/ reconnect the HDMI cable once a month to resync the picture and audio.

TCL/ Voda tell me its an issue with my LG TV firmware/ software.  LG tell me its nothing wrong with the firmware as I'm running the latest.

As you can see I'm not going anywhere fast.

Any guidance or assistance will be much appreciated.

Cheers

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  Reply # 817709 14-May-2013 20:56
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 817721 14-May-2013 21:01
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"TCL/ Voda tell me its an issue with my LG TV firmware/ software."

Can they tell you what the actual a problem is with the TV? Do they know a problem that LG does not know?

Ie the LG does not send X within time Y over HDMI so our T-Box does ZZZ. This can be fixed via LG setting ZZZ which is specified in the HDMI specs at point AAA.




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  Reply # 817752 14-May-2013 21:49
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I have exactly the same problem with my Samsung. It's super annoying!



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Geek
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  Reply # 817782 14-May-2013 22:40
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TCL/ Vodafone diagnosed problem with my LG because they said they have no known HDCP compatibility issues with T-Box and that it works ok on my Samsung therefore my issue with LG.

Interesting that someone posted having the same issue using a Samsung TV connecting to T-Box.

Very frustrating

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  Reply # 820085 15-May-2013 14:18
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I've had my T-box for about 2 weeks now. and compared to the Sky HDi box it feels very cheap.
  anywho...

I ended up connecting my audio via an optical cable, manly because the hdmi is only outputting stereo and not 5.1, is it possable for you to try this?

My main issue with the t-box is that after a night of my TV/receiver being powered off, theres a good chance that I need to unplug/replug the hdmi from the t-box to get a picture.

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  Reply # 820112 15-May-2013 14:41
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It's not a total solution... but I'd have a look to see if your T-Box can send audio over optical, and in turn, not over HDMI. Does the menu system offer any such settings?



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Geek
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  Reply # 820292 15-May-2013 20:22
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Unfortunately I don't have an optical cable to try and split the audio out, but good idea to try. I'll see what I can do this weekend.
Thanks



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Geek
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  Reply # 820301 15-May-2013 20:34
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Unfortunately the t-box doesn't have any TV settings where you can change the video and audio outputs. It's menu interface is very poor.

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  Reply # 820523 16-May-2013 10:55
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rt19: I had my T-Box installed in Nov 2012. Upon install to my LG TV the T-Box wasn't syncing properly with audio dropping out every minute or two using HDMI.  The solution from the installer was to use component cable instead of HDMI.  Upon further investigations I found the picture will drop out altogether every few hours and you have to disconnect and reconnect the HDMI connection at the T-Box to get working again.  My 47" LG LED TV is a 2012 model and works fine with my PS3, TIVO, XBox360 and Samsung 3D BluRay all connected via HDMI @ 1080P output.

Model: 47LM6700-TA
Software version: 04.20.11

Interesting to note if I connect the T-Box to my older Samsung Plasma it seems to work fine.  You may have to disconnect/ reconnect the HDMI cable once a month to resync the picture and audio.

TCL/ Voda tell me its an issue with my LG TV firmware/ software.  LG tell me its nothing wrong with the firmware as I'm running the latest.

As you can see I'm not going anywhere fast.

Any guidance or assistance will be much appreciated.

Cheers


It seems that TCL/voda always advise to update the TV firmware as a solution but the T-box seems to have issues with Sony, and Samsung in the past where the poster has had no issues with any other connected devices.  The upshot I thing you will find is TCL/Voda aren't going to do anything about it.

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