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111 posts

Master Geek

  #63603 13-Mar-2007 17:15
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I actually just checked your account and yes you are set up as a commercial account so this is why local calls are billed, if you are not a commercial customer please ring in and discuss with the customer care staff."

Thank you.  It's amazing that I can get my personal details on this public forum before I can get them from WorldXChange!  (Only just over a month since I first sent them an email about the charges.)  

When I signed up with Xnet for my ISP I accepted an offer of the "Commercial" rate table for code access calls from my Telecom phone after being told there really wasn't really any difference.  Obviously there is. 

Of course I have now asked WorldXChange to move me to residential rates.  That's a communication we could have had when I signed up for VFX if only it had been raised then.   And a communication we could have had last month when I asked XNet why I was being charged for local VFX calls.  Anyway, thank you for your explanation, I hope it's all sorted now.

3594 posts

Uber Geek


  #63606 13-Mar-2007 17:28
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Most probably they would have thought your issue was sorted last month as there was an Issue, this had to do with an account setup not really a big issue but an inconvenience for you I'm sure, also I was looking for any issues reported here in case any billing issues arose so I was making sure this is not a global issue when you posted your comments.

Also thanks for the comments, I will take these on board as I can see why this could have occurred, I will also pass onto some our Custcare Managers to take a look at as well, with the local calls on VFX being effected by a comm rate table we will need to look at this and how set Toll Customers up as well,

Hopefully it is all sorted we believe it is , but we are happy to sort issues when they occur and do apologise for any inconvenience caused.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink


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