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Topic # 119723 11-Jun-2013 13:17
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Hi all,
I gave my Voip adapter a good strong password with several special characters, after an Xnet support person confirmed that this was ok to do.

After doing this the adapter would not let me log in. I stripped out the special characters and so far all is well. I'm still unsure if it was the special characters that were at fault or the original length of my password (20 characters)

I take passwords seriously, however I rarely see the supplier or provider show their password restrictions on info or websites. I do see a lot of blurb about using strong passwords...go figure.


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35 posts

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  Reply # 834157 11-Jun-2013 13:27
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Can you confirm if you have a certified vfx setup?
And also are talking about "Admin" password or the "Cisco" password for the SPA112?

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  Reply # 834158 11-Jun-2013 13:27
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Was that before the device was provisioned? If so the admin login will no longer work as xnet takes it over (from what I understand) and you will have to login as cisco username with cisco as password.

No idea if there are password limits.

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  Reply # 834177 11-Jun-2013 13:44
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I'm using what I believe to be an Xnet certfied adapter (shown in Xnet's 201206 PDF, entitled 'Certified Hardware') and the password is for this adapter, entered in the adapter's control panel.

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  Reply # 834184 11-Jun-2013 13:50
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At the Login screen the Admin username will be locked after provisioning is complete.
You will be able to access the unit using the Cisco username though.
Can you try Logging in with:

username: cisco
password: cisco

If that combination fails try the same username and the password you set earlier.

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  Reply # 834221 11-Jun-2013 14:21
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Ok - thanks for that info sico77 :)

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