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77 posts

Master Geek


Topic # 120820 14-Jun-2013 20:22
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I'm in Christchurch and have Choice Naked Red Broadband and have a Cisco ATA box off it. On Wednesday we started to get a lot of drop outs so called 0800 438 448 and found the CSR both helpful and knowledgeable. After about an hour eliminating all possibilities it was decided that the fault must be on the line.

Around 10 the following morning the tech from Chorus was knocking on the door. The culprit apparently was an old Telecom diagnostic box which was interfering with the broadband data. Disconnected and normal service resumed! Smile

Pretty awesome service from Vodafone and Chorus I reckon...

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709 posts

Ultimate Geek
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Vodafone NZ

  Reply # 838080 17-Jun-2013 13:55
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Hi Murray,

Thanks for the great feedback, as always we appreciate hearing verbatims from happy customers :) Its good to hear everything was sorted out swiftly and with minimum fuss!

Cheers,
Lon




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