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  Reply # 838279 17-Jun-2013 18:31
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flygirlnz:
freitasm: Is the firewall in your router turned ON?

What router do you have?



Oh I will check that....i have a netcomm wireless router


What about WiFi is that locked down?

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  Reply # 838282 17-Jun-2013 18:33
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My question about the firewall is directly related to sbidlee's question. If your router is responding to DNS requests coming from outside then it can be used for a DDoS attack - using huge amounts of data.





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  Reply # 838283 17-Jun-2013 18:34
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kamrind: what about my issue Johnr? our modem hasn't been turned on, and we've still used data, the 15th was wen we powered up our modem, and we still used data?

Im just thinking maybe it might be showing incorrect? (i hope so lol)


Please open another topic, do not hijack the discussion...







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  Reply # 838284 17-Jun-2013 18:37
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johnr:
flygirlnz:
freitasm: Is the firewall in your router turned ON?

What router do you have?



Oh I will check that....i have a netcomm wireless router


What about WiFi is that locked down?


I have found somthing called "Security Level"  It has options "Guest mode or authorisation mode"  The Guest mode is ticked, should I change that?




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  Reply # 838285 17-Jun-2013 18:40
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freitasm: My question about the firewall is directly related to sbidlee's question. If your router is responding to DNS requests coming from outside then it can be used for a DDoS attack - using huge amounts of data.



I just noticed my DNS is disabled

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  Reply # 838299 17-Jun-2013 18:48
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flygirlnz:
johnr:
flygirlnz:
freitasm: Is the firewall in your router turned ON?

What router do you have?



Oh I will check that....i have a netcomm wireless router


What about WiFi is that locked down?


I have found somthing called "Security Level"  It has options "Guest mode or authorisation mode"  The Guest mode is ticked, should I change that?



WiFi is it locked down with some security WPA , WPA2 , WEP anything or is it unlocked and free for all?

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  Reply # 838303 17-Jun-2013 19:00
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flygirlnz:

I have found somthing called "Security Level"  It has options "Guest mode or authorisation mode"  The Guest mode is ticked, should I change that?



Sounds like you are providing free internet to all your neighbours.

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  Reply # 838309 17-Jun-2013 19:12
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If guest mode is ticket but with no password then your WiFi is open to anyone. "Guest Mode" is usually a setting to allow people to use your network without seeing your computers. If there's no password it isn't safe.

Untick that now.




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  Reply # 838587 18-Jun-2013 11:09
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flygirlnz:
freitasm: Is the firewall in your router turned ON?

What router do you have?



Oh I will check that....i have a netcomm wireless router


maybe related to this:

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=120906

I dunno if there's a general netcomm problem or it's just co-incidence.


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  Reply # 839251 19-Jun-2013 12:28
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If you can log a fault with our support team our faulting team can check what your bandwidth is being used for and what time of day it is being used (breakdown of traffic in 30 minute increments). This won't solve the issue, but may help you figure out where/when it's coming from. Multiple sessions because of the same username being used on two different connections is also a potential culprit, but that is usually fairly easy to spot and correct.

Just also wanted to mention for everyone else watching here that other than the occasional system issue which affects everyone or a DDoS attack as Mauricio mentioned earlier, it is extremely rare for our bandwidth reports to be incorrect. In my 3 years here I have only seen it happen once, and that was because of a weird bug with the customer's setup.

Cheers,
Lon




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