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Reply # 62704 4-Mar-2007 08:16
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But supa prepay has not been out for a year! about 5 months

and they do go out there way to tell you its on the vodafone website and its also written all over the connection pack in bold type!!

When you purchase a recharge voucher its printed all over that to!!


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  Reply # 62714 4-Mar-2007 15:10
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When I say within a year, I was meaning that it was expected that it was going to last a year. The packaging while nifty with the sliding trays etc doesn't really make any effort to bring it to your attention that its any different to the older prepay packs, of which between him and his partner have probably bought over 50 for people that have come to stay.

At least now hes aware that he has to change it to regular prepay before topping it up and emailing the phone number back to vietnam.




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  Reply # 62716 4-Mar-2007 15:36

As johnr said if he had read any recharge card, or the 2 page booklet that came with his pack he would have noticed it was a 90day credit expiry. Infact I'm sure it tells when when you have topped up "Great your $50 top up was succesful, your balance shows $50.20 your credit expiry is xx/xx/xx"



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  Reply # 62722 4-Mar-2007 16:49
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compulsory recharging  every  90days seems very greedy approach to rip off innocent customers pocket.

a year could be reasonable but still it would be much nicer Vodafone phone customer that his/her prepay number about to expire, not just send lame txt for excuse.

i keep my own OA and two(it was three before it expires with all the credits) prepays because I have visitors from overseas once or twice a year.

since those prepays mostly used for answering not calling, the credit with it rarely run out.

so it was too easy to forget recharge when the time comes (not even turn it on until i need it), that why i lost one of my prepay simcard. (now I set schedule to recharge yearly on my pda, but who knows once a year is very long pda time)

however it could be worse if vodafone closes motomouth prepay plan.

anyway why i think simcard is so unbelievably expensive because there will be no cost involving to invalid simcard, they simply could expire the credit only, but they do because (i think) they making profit from selling those simcard with very high margin on it, if there is another competing(or network sharing) GSM telco, could they do it?

a simcard means a profit channel, but they simply ignore the potential because they can make more money to sell simcard repeatedly without  even think about recycle it.

recycle is no more optional "good will" for big companies nowadays, companies actually lose money to recycle what they made because (we think) that is right thing to do. actually i think tel.commission should force vodafone to make a way to recycle its simcard  either collect them or re register them.

they may decide and force us(by not giving any other options) to agree how long the prepay credit lasts, but wasting perfectly working simcard because only its credit expires, doesn't makes sense at all, at least they should collect it to recycle.

so another question arise, is there any vodafone reseller have prepay plan which never expires and no monthly fee?



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  Reply # 62734 4-Mar-2007 18:36

No, Motormouth, Prepay Anytime and Prepay Nights & Weekends are still 12 month credit expiry and 12 month access expiry. Supa Prepay is 3month Credit expiry and 12 month Access Expiry

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  Reply # 62742 4-Mar-2007 21:45
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I to have a sim card thats expired and I can not recycle.
What I could not believe is that there was no way of dragging it out of the number alloaction system and billing system that Vodafone has spent millions on and has an entire project team dedicated to trying to fix.

However I must say to Vodafones credit Paul Brislen and Cranz tried to assist me but unfortunately it was a no go.

You may ask how did I allow my sim to expire? Well I was overseas dealing with a family emergency and just didnt top up before I left and basically I wasnt thinking about it.
As soon as I realised there was an issue I rang Vodafone and they logged a job after a fortnight of waiting for them to call me back I rang them and was told the Number had now gone into the allocation pool (Another wonderous customer service experience.)
Telecom are able to give you back you're number if it hasn't already been connected but for some reason Voda cannot. So I now have a $600 handset  with a sim one in it thats useless.

Does anyone have any idea how you could get the number back?


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  Reply # 62745 4-Mar-2007 21:53
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mclayma: I to have a sim card thats expired and I can not recycle.
What I could not believe is that there was no way of dragging it out of the number alloaction system and billing system that Vodafone has spent millions on and has an entire project team dedicated to trying to fix.

However I must say to Vodafones credit Paul Brislen and Cranz tried to assist me but unfortunately it was a no go.

You may ask how did I allow my sim to expire? Well I was overseas dealing with a family emergency and just didnt top up before I left and basically I wasnt thinking about it.
As soon as I realised there was an issue I rang Vodafone and they logged a job after a fortnight of waiting for them to call me back I rang them and was told the Number had now gone into the allocation pool (Another wonderous customer service experience.)
Telecom are able to give you back you're number if it hasn't already been connected but for some reason Voda cannot. So I now have a $600 handset with a sim one in it thats useless.

Does anyone have any idea how you could get the number back?



Once the number has gone in the recycle pool you can't pull out a single number!

Your phone is not useless get hold of another prepay SIM.

I know they send out a reminder TXT before they deactivate. Also when you dial 777 (free call) you can hear the account expiry date as well

John

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  Reply # 62750 4-Mar-2007 22:17
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Thanks Johnr but you would think with such an expensive all singing all dancing system this would be possible.

The fact that I had to wait two weeks for a call back which never happened defintely meant that the number slipped away. When i first logged the call the CSR assurred me that the issue could be resolved. As for buying a new sim I dont think so Ill go and get another device from another provider and place this one on Trademe.

By the way I never got the Top Up now text and as I was in the UK wasnt able to dial the 777?


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  Reply # 62751 4-Mar-2007 22:23

mclayma: Telecom are able to give you back you're number if it hasn't already been connected but for some reason Voda cannot.


Once a mobile number has been put in to the recycle pool it will be allocated to a new sim card which will be sent out to a store. So I suppose you could say at this stage it is 'connected'. If the mobile number was removed and re-allocated to your sim then there will be a dead sim being sent to a store. Telecom will allocate a mobile number to an ESN (??) once a handset is purchased where as Vodafone has to allocate mobile numbers to sim's before they are sent out to be sold.

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Reply # 62754 4-Mar-2007 22:33
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cranz:
mclayma: Telecom are able to give you back you're number if it hasn't already been connected but for some reason Voda cannot.


Once a mobile number has been put in to the recycle pool it will be allocated to a new sim card which will be sent out to a store. So I suppose you could say at this stage it is 'connected'. If the mobile number was removed and re-allocated to your sim then there will be a dead sim being sent to a store. Telecom will allocate a mobile number to an ESN (??) once a handset is purchased where as Vodafone has to allocate mobile numbers to sim's before they are sent out to be sold.


Well written Cranz



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  Reply # 62755 4-Mar-2007 22:36
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let's summaries some facts here

1. when prepay credit expires so does sim gone dead

2. the number however will recycled to another simcard

3. but simcard cannot be assigned to new number, so customer who loss his/her credit and number must buy new simcard in order to use his/her mobile phone

i really feel something bad(or angry) about it

also another angry things is that vodafone actually CAN reassign new phone number to exsiting simcard.

I had two OA accounts and I need to swap numbers, so I fill out resign form to

(1) release number from both of my simcard
(2) reassign(swapped) number to both of my simcard

anyway it wasn't succeceful in first try, they actually missed something called "KI string" so they have to do it again, but it was a mistake by operator not whole system.

so I got idea that vodafone actually can recycle simcard if they want to but they don't because (i think) they are either (1) very lazy or (2) very greedy.

which one would be correct answer or both?

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Reply # 62756 4-Mar-2007 22:38
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1) point 1 incorrect (go back and read the thread) this has been pointed out more than once

2) On Account is not a fully automated system for allocating MSISDNs

Number swaps on account have to be alot easier for TOTs Transfer of titles (legal binding contracts)

On account use a different system very very different!! You don't sell on account packages walk in off the street pay $35 and your gone!!

On Account you sign paper work show ID credit checks!!

You are on comparing apples with apples Shin!







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  Reply # 62757 4-Mar-2007 22:48
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johnr: 1) point 1 incorrect

2) On Account is not a fully automated system for allocating MSISDNs


so vodafone made system fully automated in order to annoy people and waste resources?

I know my statement is lame and stupid, but if automated system does not satisfy or even make customers angry, whey they not try to fix it instead of blaming what system is made of?

is there any plan to upgrade system to recycle its so called dead simcards?

number of dead simcards only increases every second vodafone get their easy profit from expired credits. (not so fair at all)



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Reply # 62758 4-Mar-2007 22:48

There are a lot of other things going on.. It's not as simple as drawing an arrow from a simcard to a mobile number and then it works. One being prepay and on account are two different systems.

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  Reply # 62759 4-Mar-2007 22:53
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Shin Vodafone is a business like many others out there!!

You are now just twisting things! Its called stream lining all business's do it!! its called moving forward

people that know how it works have answered your questions be greatful

Its nothing to do with Greed!! If it was greed why would they give away Billions in profits every year (Vodafone Group)

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