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191 posts

Master Geek
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Topic # 124597 13-Jul-2013 10:49
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Not a good Saturday morning - seems Internet down since 10am 13/07 - anywhere else down too?

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Master Geek
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  Reply # 854855 13-Jul-2013 10:56
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Telstra ADSL is down at work Frown 

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Uber Geek
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  Reply # 854862 13-Jul-2013 11:01
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Yep Cable in Pram Beach been down for the last hour for me, but back up now (and Vodafone still hadn't answered my phonecall or responded to my tweet.. slackers).

Nor was the network status page updated at any point (even slacker)





Information wants to be free. The Net interprets censorship as damage and routes around it.


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Wannabe Geek
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  Reply # 854870 13-Jul-2013 11:06
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Hiya - we do have a known issue in Kapiti Coast for cable customer which our techs are looking into right now.
I will update as and when I get information on progress.
Cheers

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Geek


  Reply # 854887 13-Jul-2013 11:41
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My cable internet (Lower Hutt) wasn't working this morning - from a bit after 10am for about 45 min. Related perhaps?

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Master Geek
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  Reply # 854917 13-Jul-2013 12:20
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Lias: Yep Cable in Pram Beach been down for the last hour for me, but back up now (and Vodafone still hadn't answered my phonecall or responded to my tweet.. slackers).

Nor was the network status page updated at any point (even slacker)


You managed to get a phone call to someone? All I (Newtown, but I'm guessing it was down everywhere) got was a message saying that due to a network fault, the phone was not working, and hangup.
Welcome back TelstraClear - all is forgiven. (At least you got funky hold music while waiting, and sometimes a message telling you what the fault was, but never a broken phone system.)

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  Reply # 854940 13-Jul-2013 14:23
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SteveC: 
You managed to get a phone call to someone? )


I had that I selected the "Faults" option, but if I selected "Service" I got hold music.




Information wants to be free. The Net interprets censorship as damage and routes around it.


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Ultimate Geek
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  Reply # 855210 14-Jul-2013 12:43
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SteveC:
Lias: Yep Cable in Pram Beach been down for the last hour for me, but back up now (and Vodafone still hadn't answered my phonecall or responded to my tweet.. slackers).

Nor was the network status page updated at any point (even slacker)


You managed to get a phone call to someone? All I (Newtown, but I'm guessing it was down everywhere) got was a message saying that due to a network fault, the phone was not working, and hangup.
Welcome back TelstraClear - all is forgiven. (At least you got funky hold music while waiting, and sometimes a message telling you what the fault was, but never a broken phone system.)


Welcome back Telstra Clear (help desk) NOOOOOO!!!!!

My experience with calling the helpdesk (or the 0508 number) has had a 100% improvement since the Vodafone takeover. Updated to a Windows phone, needed a new sim card (micro) no problem, upgraded to 100Mbs Warp speed plane no problem.

The fault yesterday? Internet and phone dropped about 10:00am Saturday, Landline phone call to 0508 888 800, always engaged. Called my friendly tame tech, he said he had the same problems.

Logged on later in the day (when everything was working again) and the Service Status page said there were major problems Nationwide with Phone and Internet. Suggested unplugging internet modem for a few minutes and plugging it back in once service was restored.

Status page still has this (Sunday 12:42pm):

Paraparaumu, KapitiCustomer Impact:Customers in Paraparaumu may be experiencing a loss of cable internet and TV service. 

Technicians are aware of this issue and are working to restore the service as soon as possible.



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Master Geek
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  Reply # 863040 21-Jul-2013 15:09
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It seems the problem is back in Kapiti this afternoon -21/07 - anywhere else?

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  Reply # 863049 21-Jul-2013 15:22
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Up for me in Kapiti




Information wants to be free. The Net interprets censorship as damage and routes around it.


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Ultimate Geek
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  Reply # 863050 21-Jul-2013 15:24
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Skillie: It seems the problem is back in Kapiti this afternoon -21/07 - anywhere else?


Hi there

Looks like the techs are aware of it and working on it. Further info will be on the InHome cable network status page here
http://networkstatus.telstraclear.co.nz/home/internet_.html

Thanks

Dylan

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Ultimate Geek
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  Reply # 863125 21-Jul-2013 17:44
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Seems to be running real slow since Earthquake in Kapiti area.

Freeview offline as well

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  Reply # 863188 21-Jul-2013 19:55
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mattbush: Seems to be running real slow since Earthquake in Kapiti area.

Freeview offline as well


That's just everyone and his dog hammering Geonet :-P




Information wants to be free. The Net interprets censorship as damage and routes around it.


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Ultimate Geek
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  Reply # 863194 21-Jul-2013 20:02
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They have an advisory on their website now...8pm about whole Wellington region.
seems to be international traffic only.

BDFL - Memuneh
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  Reply # 863213 21-Jul-2013 20:32
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I have no problems with national traffic. It seems international traffic on the other hand is completely FUBAR at the moment. If it's related to previous problems discussed here or to the earthquake that affected the lower North Island area is unknown...





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