Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


128 posts

Master Geek


Topic # 126913 23-Jul-2013 16:54
Send private message

Hi there,

Has anyone else got the problem with Linksys WRP400 router which has been provided by Xnet. 
I've been told it's a known issue about this particular model of router, it's getting slower and slower everyday. 
It need to be rebooted every day to fix it. 

I asked WorldxChange to get this router to be replaced with a working model, but it's been refused. it's really sucks. 
It sounds like, well even we provide you a not working hardware, we are not going to change it. you have to be with it. 
If you are not happy, change to another ISP is a not bad solution. 

My question is that is there anyway we can get this problem solved by ourselves? Because Xnet is helpless.
I changed router with one of my own router, which is NetGear WNR2000, internet is working but the phone is stop working. 

I'm really sick of this now, could some help please? Cheers,


Regards,
Alvin

Create new topic
8027 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 864505 23-Jul-2013 17:46
Send private message

Assuming you are correct and it's the device at fault:

The WRP400 does seem to be a bit a of a lemon, WxC are at the mercy of Cisco's software quality on their "consumer" devices.

I think it's reasonable you should be able to return device for a refund if it's not fit for purpose, then use your own router with an ATA.

Disputes tribunal if they refuse to honor NZ consumer law.... they normally have really good support so give them a chance to do the right thing first.

I'm sure I remember Maverick recently saying they are currently testing a new awesome device, not sure how far away it is, perhaps you can help them trial the new device?

Now devils advocate:
Are you sure it's device and not something else? Could easily be a power issue or something like that affecting the device.



26932 posts

Uber Geek
+1 received by user: 6374

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 864580 23-Jul-2013 19:48
Send private message

There is a known memory leak issue with the WRP400 if you thrash them with excessive UDP sessions. I've deployed a couple of hundred hundred of these and only see it when people torrent.



146 posts

Master Geek
+1 received by user: 14


  Reply # 864586 23-Jul-2013 19:52
Send private message

How long have you had the WRP400 for? I've had one for 4+ years and it has been rock solid up until a few months ago, sounds similar to what problems you are having.

No idea what problem is but I removed all physical connections on network and now phone/wireless is working fine. I've just put it down to old age and failing hardware.

What are you using for phone if you have change to the netgear?


5043 posts

Uber Geek
+1 received by user: 1618


  Reply # 864762 24-Jul-2013 01:32
Send private message

Use the netgear as your router, and set up the WRP400 basically as an ATA



128 posts

Master Geek


  Reply # 864810 24-Jul-2013 08:44
Send private message

Ragnor:they normally have really good support so give them a chance to do the right thing first.



I've called support hundred times and this is done deal, they told me "NO, we are not changing your device. and we know it's not working, you have to be with it. if you still not happy, changing ISP might be a good solution for you."

I was going to change back to telecom, but unfortunately, they don't do Voice over fiber yet, so they can help me. This might be why WxC said to me to change my ISP, I'm stuck with them and can't really change my ISP. 





128 posts

Master Geek


  Reply # 864813 24-Jul-2013 08:47
Send private message

sbiddle: There is a known memory leak issue with the WRP400 if you thrash them with excessive UDP sessions. I've deployed a couple of hundred hundred of these and only see it when people torrent.




I don't torrent at all, I've tried turn wireless off, but it did not help. What you said here, I don't really understand, could you please give some more details about it. it will be really appreciated. Cheers,



128 posts

Master Geek


  Reply # 864816 24-Jul-2013 08:49
Send private message

KShips: How long have you had the WRP400 for? I've had one for 4+ years and it has been rock solid up until a few months ago, sounds similar to what problems you are having.

No idea what problem is but I removed all physical connections on network and now phone/wireless is working fine. I've just put it down to old age and failing hardware.

What are you using for phone if you have change to the netgear?



I had it for about a year. Yes, it only happened a few months ago, same with your problem. 
My NetGeare doesn't have phone connect port, that's why i can't get my phone working. 



128 posts

Master Geek


  Reply # 864817 24-Jul-2013 08:50
Send private message

RunningMan: Use the netgear as your router, and set up the WRP400 basically as an ATA


Thanks mate, i will google it how to use WRP400 just as an ATA. I'm appreciated your help. 

146 posts

Master Geek
+1 received by user: 14


  Reply # 864820 24-Jul-2013 08:52
Send private message

CBSYS:
KShips: How long have you had the WRP400 for? I've had one for 4+ years and it has been rock solid up until a few months ago, sounds similar to what problems you are having.

No idea what problem is but I removed all physical connections on network and now phone/wireless is working fine. I've just put it down to old age and failing hardware.

What are you using for phone if you have change to the netgear?



I had it for about a year. Yes, it only happened a few months ago, same with your problem. 
My NetGeare doesn't have phone connect port, that's why i can't get my phone working. 


So you have netgear plugged into the blue port on the WRP? At a guess you may need to setup port forwarding (from memory 5060) to get the phone working.

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 864822 24-Jul-2013 08:53
Send private message

Logon onto the wrp400, change the connection type from pppoe to DHCP or a assign a ststic (recommended) and plug the wan port into your router, you can then use the wrp400 just as an ATA, assigning a static IP is generally recommended but will depend on how well your router handles SIP nat




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

146 posts

Master Geek
+1 received by user: 14


  Reply # 864824 24-Jul-2013 08:54
Send private message

CBSYS:
sbiddle: There is a known memory leak issue with the WRP400 if you thrash them with excessive UDP sessions. I've deployed a couple of hundred hundred of these and only see it when people torrent.




I don't torrent at all, I've tried turn wireless off, but it did not help. What you said here, I don't really understand, could you please give some more details about it. it will be really appreciated. Cheers,


Interesting, I don't torrent either but wonder if I had something else running at the time running UDP sessions.

3267 posts

Uber Geek
+1 received by user: 77

Trusted

  Reply # 866975 27-Jul-2013 08:49
One person supports this post
Send private message

If a router is fine for a long period and then suddenly starts having strange issues, try a different power supply. It is the number one component that fails as it is not designed by the router manufacturer, it is a relabelled components, so the router manufacturer has limited control over the quality.




You can never have enough Volvos!


1609 posts

Uber Geek
+1 received by user: 267

Subscriber

  Reply # 866996 27-Jul-2013 10:54
Send private message

CBSYS:
RunningMan: Use the netgear as your router, and set up the WRP400 basically as an ATA


Thanks mate, i will google it how to use WRP400 just as an ATA. I'm appreciated your help. 


Exactly what I have done, when I upgraded to Warpspeed 100Mbps cable the best I could get out of it was 70ish and I would have the problems you describe.  I upgraded to a better router and run the phone on one of the WANs which works perfectly

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.