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  # 910149 8-Oct-2013 21:50
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I am previous TCL/CF customer who jumped from the 150GB 100Mbs plan to Telecom ADSL2+ and then VDSL because of the low cap.  But I have been underwhelmed by the VDSL speed which maxes out at about 28Mbs for me (distance from cabinet).  Over the past few months the maximum I have used is 190GB in one month so I could live in the new 250GB plan.

Called VF today to ask if I added the 250GB 130Mbs plan back to my current package (which is TV and telephone for $105) what would be my new total bill. Told me it would be $213 so an increase of $108. I currently pay $108 for the Telecom plan which includes a phone which I don't even have connected. So moving back to VF cable would mean hardly any change in total charges but a much faster (albeit 50% less cap) Internet plan.

Before I do that I was wondering if people who do Netflix/Hulu/Amazon on the cable plan can comment on the performance. Do you get SuperHD on Netflix and does Amazon buffer much or at all?

Certainly recently on Telecom I have never been able to get HD on Netflix, let alone SuperHD and Amazon Instant Video is unwatchable due to all the buffering. One would expect all the streaming services to play okay on 2Mbs but who knows what the contention situation is up the line.

I don't mind eating early termination charges for Telecom if I can get better international service.

Thanks




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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  # 910194 9-Oct-2013 00:43
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lchiu7: I am previous TCL/CF customer who jumped from the 150GB 100Mbs plan to Telecom ADSL2+ and then VDSL because of the low cap.  But I have been underwhelmed by the VDSL speed which maxes out at about 28Mbs for me (distance from cabinet).  Over the past few months the maximum I have used is 190GB in one month so I could live in the new 250GB plan.

Called VF today to ask if I added the 250GB 130Mbs plan back to my current package (which is TV and telephone for $105) what would be my new total bill. Told me it would be $213 so an increase of $108. I currently pay $108 for the Telecom plan which includes a phone which I don't even have connected. So moving back to VF cable would mean hardly any change in total charges but a much faster (albeit 50% less cap) Internet plan.

Before I do that I was wondering if people who do Netflix/Hulu/Amazon on the cable plan can comment on the performance. Do you get SuperHD on Netflix and does Amazon buffer much or at all?

Certainly recently on Telecom I have never been able to get HD on Netflix, let alone SuperHD and Amazon Instant Video is unwatchable due to all the buffering. One would expect all the streaming services to play okay on 2Mbs but who knows what the contention situation is up the line.

I don't mind eating early termination charges for Telecom if I can get better international service.

Thanks


Why do you have telephone via tcl/vf when you get it with your telecom package?

Speed issues aside, Sounds like you could save more money by sticking with vdsl, ditching your vf lanldline which you don't need, and just getting tv via sky.

 
 
 
 


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  # 910251 9-Oct-2013 09:26
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lchiu7: I am previous TCL/CF customer who jumped from the 150GB 100Mbs plan to Telecom ADSL2+ and then VDSL because of the low cap.  But I have been underwhelmed by the VDSL speed which maxes out at about 28Mbs for me (distance from cabinet).  Over the past few months the maximum I have used is 190GB in one month so I could live in the new 250GB plan.

Called VF today to ask if I added the 250GB 130Mbs plan back to my current package (which is TV and telephone for $105) what would be my new total bill. Told me it would be $213 so an increase of $108. I currently pay $108 for the Telecom plan which includes a phone which I don't even have connected. So moving back to VF cable would mean hardly any change in total charges but a much faster (albeit 50% less cap) Internet plan.

Before I do that I was wondering if people who do Netflix/Hulu/Amazon on the cable plan can comment on the performance. Do you get SuperHD on Netflix and does Amazon buffer much or at all?

Certainly recently on Telecom I have never been able to get HD on Netflix, let alone SuperHD and Amazon Instant Video is unwatchable due to all the buffering. One would expect all the streaming services to play okay on 2Mbs but who knows what the contention situation is up the line.

I don't mind eating early termination charges for Telecom if I can get better international service.

Thanks


This is a seriously bad deal!  VF have increased their pricing, would not be jumping on board.  This deal makes me more angry at them and not because I want more, just purely on principle!!   As for the speed difference of my 130mbps, on Amazon I watch movies without buffering, however only SD, havent paid the extra $$ for HD.  Hulu and Netflix the same.  IMO you will not get near 130mbps to a US server on home based broadband, my best speeds to the US are 30mbps, and just now a test to San fran got 10.54 mbps.  If your speed is about single connections to the US dont worry about 130, see what your ISP's consistency to the US is like.

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  # 911305 9-Oct-2013 12:24
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@NonprayingMantis

I kept the TCL/VF phoneline because I wasn't sure I was going to stay with Telecom. So the VDSL comes into the house on a different pair and goes only to the router.

As for Sky, I find too restrictive in terms of recording and playing content on other devices. Plus their price for the second decoder is more expensive than cable and anyway. I have no Sky connection in my bedroom.

If the Telecom broadband was going well I would have cancelled my VF phone line and had the house rewired accordingly so that the incoming phone line went to the primary pair.

@itxme

I would pay about $100 for 250GB of data at 130Mbs versus $109 for 500GB data at 19Mbs. Since I have not gone over 250GB it's a wash in terms of value. And I could potentially go naked broadband on VF and ditch the phone line completely to save $45ish which I cannot do on Telecom.

I quite realise that I would not get those speeds to the US. It's just that when I was on TCL cable I could get HD on Netflix, Hulu and Amazon and I cannot on Telecom's connection. It's not the NZ speed to the local POP's that the issue, but probably international bandwidth. One would expect Telecom to have better bandwidth given their ownership in Southern Cross but apparently not in my environment.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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  # 911316 9-Oct-2013 12:40
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@lchiu7 - I'd love to know how to get reliable HD streaming on Netflix. Every time I try to watch something on Netflix, it stops/starts/buffers for the first 5 or so minutes before finally settling in. For example, I'll start a TV show and it will start playing in crappy SD for a minute, and then pause for buffering, then it might say that it's lost connection and go back to the Netflix screen, and it might do that two or three times before it manages to play the full episode. Amazon on the other hand, works really well - hardly ever buffers apart from a brief buffer at the start, and the quality is great.

I'm using Unotelly DNS at the moment but have tried other DNS and VPN services without any improvements.

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  # 911394 9-Oct-2013 14:35
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I have been looking at my spend on these services. At this point I should point out that the services I have had so far from TCL and VF have been excellent - its only really VFs pricing that I am not particularly keen on.

I have Internet (100mbs cable), Landline, TV (T-Box) + Sky + mobile phone. The TCL portion is $220 and the VF portion for the phone is $70 - coming to about $300/month combined.

The VF Mobile was an IPhone and was $60/month with 3GB data, then went to $70 for 1GB data (and a couple extra minutes of calls. It will next likely go to about $90 odd for 1GB data and even more calls - the issue I have is that no-one I know can afford to call mobiles, hence I have the landline.

As an exercise I thought I would look up what I could get if I was overseas for the same spend. I chose the UK as I am familiar with that place. NZ$300 is about UKP150 so I went to Vodafone UK and I can get a new IPhone 5S (I have to pay a bit), 8GB monthly data, 4G, unlimited calls and text and access to Sky sport or spotify on the phone for UKP65. The BT phone, Internet and TV package starts at about ukp20 per month - but I could not find a price list. It gives me roughly the same sky channels (I don't get movies currently) and the BBC IPlayer - not sure about WiFi. It appears I would make a ukp savings of 50-70 odd per month.

So given the price difference,personally, I really cant justify changing my plans in the near future, not unless Vodafone embark on a price cutting exercise somewhere along the line.




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  # 911413 9-Oct-2013 15:03
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If they want people to use their cable network they need to be cutting prices, not raising them.

 
 
 
 


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  # 911419 9-Oct-2013 15:11
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Frontliner: If they want people to use their cable network they need to be cutting prices, not raising them.


Maybe they don't want people using their cable network?

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  # 911422 9-Oct-2013 15:14
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kharris:
Frontliner: If they want people to use their cable network they need to be cutting prices, not raising them.


Maybe they don't want people using their cable network?


It could cause congestion so it would be better for the network :)





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  # 911466 9-Oct-2013 16:24
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amanzi: @lchiu7 - I'd love to know how to get reliable HD streaming on Netflix. Every time I try to watch something on Netflix, it stops/starts/buffers for the first 5 or so minutes before finally settling in. For example, I'll start a TV show and it will start playing in crappy SD for a minute, and then pause for buffering, then it might say that it's lost connection and go back to the Netflix screen, and it might do that two or three times before it manages to play the full episode. Amazon on the other hand, works really well - hardly ever buffers apart from a brief buffer at the start, and the quality is great.



I'm using Unotelly DNS at the moment but have tried other DNS and VPN services without any improvements.


Don't think I did anything special to get it. I was using a PS3 or Sony bluray player connected wired to my router and Unblock-US. Shows would startup in SD but pretty quickly I would see 1080p 5.1 audio on the information display.

I might have seen that initially on Telecom but lately never at all.

Plus on Vudu I used to be able to stream an entire movie in HDX format with no buffering. Not now.

At the moment Amazon is unwatchable for me.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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  # 911490 9-Oct-2013 16:42
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I have vodafones cable service outside my house.

It is not connected, and for the meantime that is how it will stay.


What I want as a customer:
-High speed.
-High data cap or unlimited.
-Reasonable pricing.


Since Vodafone only offer one of those things, I signed up to unlimited ADSL2+ with another provider.
Due to Vodafone not being competitive, history will repeat when I sign up to VDSL2.


It is ironic to me as Vodafone do not have to pay chorus for the line (their cable service) unlike my current ISP does.

One would think Vodafone would be able to offer a cheaper service due to not having to pay the line rental fees.
One would also think Vodafone would be wanting to make the most of their investment in a large HFC network, especially when competing with currently cheaper VDSL & Fiber services.


Once fiber is available in my street (hopefully not too far down the line) looks like vodafone still will not be making any return on their cable network investment from me.



A simple explanation is that marketing have been having a few too many...... or that Vodafone actually does not want anyone signing up to their new network investment.







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  # 911534 9-Oct-2013 18:12
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TwoSeven: ...

The VF Mobile was an IPhone and was $60/month with 3GB data, then went to $70 for 1GB data (and a couple extra minutes of calls. It will next likely go to about $90 odd for 1GB data and even more calls - the issue I have is that no-one I know can afford to call mobiles, hence I have the landline.




Slightly OT but your Vodafone mobile plan seems very high. I presume your phone is under contract with a subsidy.

Given you can get 1GB of data and 300 minutes for $39 on Telecom, but only 500MB and 300 minutes on Vodafone for the same and you would have to spend $59 to get 1GB of data, I would find out the cost to exit the contract and move to another provider.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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  # 911899 10-Oct-2013 09:10
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lchiu7:
TwoSeven: ...

The VF Mobile was an IPhone and was $60/month with 3GB data, then went to $70 for 1GB data (and a couple extra minutes of calls. It will next likely go to about $90 odd for 1GB data and even more calls - the issue I have is that no-one I know can afford to call mobiles, hence I have the landline.




Slightly OT but your Vodafone mobile plan seems very high. I presume your phone is under contract with a subsidy.

Given you can get 1GB of data and 300 minutes for $39 on Telecom, but only 500MB and 300 minutes on Vodafone for the same and you would have to spend $59 to get 1GB of data, I would find out the cost to exit the contract and move to another provider.


I think the point of my post (and this thread in general) is to perhaps point out to VF that they are relatively over priced for what they are offering. And in economics, these services being a substitutable good, a rise in a services suppliers prices would indicate there should be an increase in demand for the competitors good.  In other words, as you pointed out, I should churn to another supplier that offers a similar service for less.





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  # 914800 14-Oct-2013 13:55
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I was hoping I could get in touch with someone from Vodafone as I have a couple of questions about these plans and my situation. IF someone from VF who deals with cable could PM me it would be much appreciated. 




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All comments are my own opinion, and not that of my employer unless explicitly stated.


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  # 914811 14-Oct-2013 14:14
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lokhor: I was hoping I could get in touch with someone from Vodafone as I have a couple of questions about these plans and my situation. IF someone from VF who deals with cable could PM me it would be much appreciated. 


You could try calling them

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