who do I have to blame for my poor connection?

Forums › Vodafone New Zealand › who do I have to blame for my poor connection?

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Reply # 875847 12-Aug-2013 13:57

Hi,
The apartment block is being served by its own equipment in this instance. What is being served (In this case BUBA ADSL1 FS/FS) is the physical limitation of the hardware in those apartments, The reason why you are getting a good attenuation where you are is mostly to the fact there would be a fibre cable running to their equipment. What hardware runs in the apartments is not in our control nor Chorus. Manual pre qualifications that we have done with Chorus have also proved the fact its only BUBA ADSL 1 capable. Unfortunately the apartments are only serviceable by the equipment already there.

Thanks.

Inphinity

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Reply # 875851 12-Aug-2013 14:01

TimA: Hi,
The apartment block is being served by its own equipment i n this instance. What is being served (In this case BUBA ADSL1 FS/FS) is the physical limitation of the hardware in those apartments, The reason why you are getting a good attenuation where you are is mostly to the fact there would be a fibre cable running to their equipment. What hardware runs in the apartments is not in our control nor Chorus. Manual pre qualifications that we have done with Chorus have also proved the fact its only BUBA ADSL 1 capable. Unfortunately the apartments are only serviceable by the equipment already there.

Thanks.

Does this imply that, in this instance, the building owners need to upgrade said equipment? If that were the case, presumably the OP would have to make a case to the bodycorp (or whomever the authoritative body of the building is) for this to happen. I find it quite appalling that a building only ~6 years old has this limitation on broadband availability, heh.

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Downhillnz

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Reply # 875852 12-Aug-2013 14:02

So, your developer is possibly to blame for your "slow" internet.

johnr

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Reply # 875853 12-Aug-2013 14:02

Inphinity:
TimA: Hi,
The apartment block is being served by its own equipment i n this instance. What is being served (In this case BUBA ADSL1 FS/FS) is the physical limitation of the hardware in those apartments, The reason why you are getting a good attenuation where you are is mostly to the fact there would be a fibre cable running to their equipment. What hardware runs in the apartments is not in our control nor Chorus. Manual pre qualifications that we have done with Chorus have also proved the fact its only BUBA ADSL 1 capable. Unfortunately the apartments are only serviceable by the equipment already there.

Thanks.

Does this imply that, in this instance, the building owners need to upgrade said equipment? If that were the case, presumably the OP would have to make a case to the bodycorp (or whomever the authoritative body of the building is) for this to happen.

Looks like it Chorus and Vodafone have not say in the matter

Downhillnz

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Reply # 875854 12-Aug-2013 14:05

Simple solution would then be to wait for fiber to come to you.

sbiddle

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Reply # 875857 12-Aug-2013 14:12

AppleJackXD:
Well when you put it that way it makes a bit more sense.... but these little patches in the network where a few poor unfortunate ppl miss out on some good internet yet everyone surrounding them have great speeds is not good.....

This is getting OT, and to be honest shows a complete lack of understanding from you on how a copper network is deployed.

Coil

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Reply # 875860 12-Aug-2013 14:24

Hi,
I would only suggest that the apartment would need to be fit out with Fibre optics and NGA equipment to gain that connection. Having older DSL hardware that needs to be updated we would hope that they will roll it out in 2014 when that area is capable of service.
Thanks.

sbiddle

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Reply # 875861 12-Aug-2013 14:32

I don't think this gear would be owned by the body corp - it's Chorus equipment that is managed by Chorus. This differs to providers (such as what I do) installing a DSLAM to offer inbuilding VDSL2/ADSL2+ services that will be managed by a 3rd party.

Inphinity

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Reply # 875863 12-Aug-2013 14:35

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TimA: Hi,
I would only suggest that the apartment would need to be fit out with Fibre optics and NGA equipment to gain that connection. Having older DSL hardware that needs to be updated we would hope that they will roll it out in 2014 when that area is capable of service.
Thanks.

You would hope so. If I were in the OPs circumstances, I would be asking the bodycorp if this infrastructure is included in their long-term maintenance plan (and if so, when it is expected to be upgraded), and if not, why not? Surely there are a fair number of occupants who would want to take advantage of ADSL2 or better - there's 200-odd units in the building (assuming it's the one I think it is) and is only about 6 years old.

slowly

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Reply # 875882 12-Aug-2013 14:56

Thanks everyone for participating to my pain. In the end (apparently) I've got the answer, the problem is indeed in the building. I'll try to go the body corp way, but being that most of the people here rents, I think the owners won't give a f about it.

Sounddude

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Reply # 875888 12-Aug-2013 15:04

johnr:
Inphinity:
TimA: Hi,
The apartment block is being served by its own equipment i n this instance. What is being served (In this case BUBA ADSL1 FS/FS) is the physical limitation of the hardware in those apartments, The reason why you are getting a good attenuation where you are is mostly to the fact there would be a fibre cable running to their equipment. What hardware runs in the apartments is not in our control nor Chorus. Manual pre qualifications that we have done with Chorus have also proved the fact its only BUBA ADSL 1 capable. Unfortunately the apartments are only serviceable by the equipment already there.

Thanks.

Does this imply that, in this instance, the building owners need to upgrade said equipment? If that were the case, presumably the OP would have to make a case to the bodycorp (or whomever the authoritative body of the building is) for this to happen.

Looks like it Chorus and Vodafone have not say in the matter

if its showing up in a Prequal, that points to Chorus kit.

Doesn't sound like a body corp issue to me.

Unlikley that Chorus would allow handover of BodyCorp DSLAM on a BUBA handover.

slowly

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Reply # 875903 12-Aug-2013 15:20

Sounddude:

if its showing up in a Prequal, that points to Chorus kit.

Doesn't sound like a body corp issue to me.

Unlikley that Chorus would allow handover of BodyCorp DSLAM on a BUBA handover.

I have no Idea what any of this means but I'm following this discussion with interest.
Also I'd like to point out that "freedom internet" has installed wifi in the buldings so that might actually be a reason why body corp wouldn't want to upgrade the wired network: owners get paid by "freedominternet" if tenants connect with them...while freedominternet clogs every available wifi channel

Coil

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Reply # 876006 12-Aug-2013 17:14

Sounddude:
johnr:
Inphinity:
TimA: Hi,
The apartment block is being served by its own equipment i n this instance. What is being served (In this case BUBA ADSL1 FS/FS) is the physical limitation of the hardware in those apartments, The reason why you are getting a good attenuation where you are is mostly to the fact there would be a fibre cable running to their equipment. What hardware runs in the apartments is not in our control nor Chorus. Manual pre qualifications that we have done with Chorus have also proved the fact its only BUBA ADSL 1 capable. Unfortunately the apartments are only serviceable by the equipment already there.

Thanks.

Does this imply that, in this instance, the building owners need to upgrade said equipment? If that were the case, presumably the OP would have to make a case to the bodycorp (or whomever the authoritative body of the building is) for this to happen.

Looks like it Chorus and Vodafone have not say in the matter

if its showing up in a Prequal, that points to Chorus kit.

Doesn't sound like a body corp issue to me.

Unlikley that Chorus would allow handover of BodyCorp DSLAM on a BUBA handover.

I am not sure how every last detail of the Pre Qual works, From what the network team at Chorus has identified its the building equipment and not theirs.

Thanks.

slowly

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Reply # 894462 11-Sep-2013 20:31

Just a quick update. Today I found out my connection is now ADSL2+, as this screenshot from my modem says:

I sincerely doubt my apartment block did any upgrade job on the local gear. Therefore I suspect something happened on the Vodafone/Chorus side. As I'm a socialist nut I blame the big corporate companies unless conflicting evidence is presented.

DoomlordVekk

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Reply # 894471 11-Sep-2013 20:50

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May I propose a second option/opinion?

I think SBiddle brought his razor sharp wit, razor sharp tongue and +5 cluestick of 'knowing who owns what/where'
and nimbly upgraded your in-situ equipment one night when everyone was asleep.

Telco Elf Steve ;)
The last of the work-by-night good guys.

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

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