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Topic # 128594 15-Aug-2013 19:49
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Hi folks,
Apologies if this is double posted as last submit didn't appear to work.

A couple of months back I upgraded my TelstraClear cable (ChCh) to 100Mbs (new Cisco modem).  I was getting a relatively good 80-90Mbps down (and from memory about 25+ up) which I was happy with.

About a month or so ago I noticed that I was only getting 5Mbps download speed (I may have posted in someone else's thread at the time mentioning it) - didn't think much because I though it was a temporary issue.  The last week I have been only getting 10-15Mbps down and about 10Mbps up.   I usually use the normal SpeedTest site as it gives me more consistent results, however I have tried the Vodafone branded site and it reporting 25-45Mbps down and only 10Mbps up  - although I don't really trust these numbers as it is reporting 6ms ping (and in all the years I have been connected I haven't see better than 20ms on any independent tests.

Anyhow, I will give them a call when I am not so busy, but am just checking to see if anyone is aware of an issue or if it is possible that my connection might have been reset back to the old settings.

Regards





Software Engineer

 


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  Reply # 879092 15-Aug-2013 19:49
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 879103 15-Aug-2013 19:52
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Are you testing over WiFi and 25 up are you sure?

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  Reply # 879107 15-Aug-2013 19:58
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As far as I was aware even the WarpSpeed cable plans are only 10Mbps up, so unless you're on a business product, I suggest your upstream is fine... as for downstream, as john asks, are you testing over wifi? If so, can you try a test over ethernet and compare?




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  Reply # 879115 15-Aug-2013 20:13
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If you PM me your account number I can have a poke around.

Cheers
Grant




Check out my LPFM Radio Station at www.thecheese.co.nz cool




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  Reply # 879724 16-Aug-2013 18:41
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johnr: Are you testing over WiFi and 25 up are you sure?


Gigabit Ethernet cable  (although my surface pro is returning similar speeds which is using Wifi)  and yes when I originally upgraded - the reason I remember that is because I was quite surprised at how close to UFB it was. Having said that I  don't have a note in my diary so it could be likely I have transposed the memory (or it could have been a short lived configuration thing).  




Software Engineer

 


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