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13 posts

Geek
+1 received by user: 1


  Reply # 884286 25-Aug-2013 19:27
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so can i ring up tonight and see about getting plan change ??? or do i have to wait 

394 posts

Ultimate Geek
+1 received by user: 55


  Reply # 884288 25-Aug-2013 19:31
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Data is throttled?

 

from the T&C's:

10. Data Speed

For Customers on Plans listed above who are on our 3G network and do
not have a 4G Add-On, maximum data speeds will be 14.4MB/s per second.

6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 884291 25-Aug-2013 19:45
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firefuze: Data is throttled?

 

from the T&C's:

10. Data Speed

For Customers on Plans listed above who are on our 3G network and do
not have a 4G Add-On, maximum data speeds will be 14.4MB/s per second.


Whut? So dual carrier is effectively pointless then?

13 posts

Geek
+1 received by user: 1


  Reply # 884297 25-Aug-2013 19:56
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NonprayingMantis:
firefuze: Data is throttled?



from the T&C's:

10. Data Speed

For Customers on Plans listed above who are on our 3G network and do
not have a 4G Add-On, maximum data speeds will be 14.4MB/s per second.


Whut? So dual carrier is effectively pointless then?



good point why would they do this as they haven't fully upgraded there network to 4G LTE ???:(

13 posts

Geek
+1 received by user: 1


  Reply # 884300 25-Aug-2013 20:06
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cupcakes1:
NonprayingMantis:
firefuze: Data is throttled?



from the T&C's:

10. Data Speed

For Customers on Plans listed above who are on our 3G network and do
not have a 4G Add-On, maximum data speeds will be 14.4MB/s per second.


Whut? So dual carrier is effectively pointless then?



good point why would they do this as they haven't fully upgraded there network to 4G LTE ???:(




given that 4G is only In the main centers and there ant any phone out there that uses  the 700 mhz band yet even a roll out you think they would allow you to use there 3g to the fullest or is it just me

6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 884320 25-Aug-2013 20:25
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cupcakes1:
cupcakes1:
NonprayingMantis:
firefuze: Data is throttled?



from the T&C's:

10. Data Speed

For Customers on Plans listed above who are on our 3G network and do
not have a 4G Add-On, maximum data speeds will be 14.4MB/s per second.


Whut? So dual carrier is effectively pointless then?



good point why would they do this as they haven't fully upgraded there network to 4G LTE ???:(




given that 4G is only In the main centers and there ant any phone out there that uses  the 700 mhz band yet even a roll out you think they would allow you to use there 3g to the fullest or is it just me


Maybe it's so that they can come up with a marketing message that says something like 'up to 10 times faster than 3G'...because they have reduced maximum 3G speed to well below what it is actually capable of.

If they compared it to DC, then it would only be something like 'up to 3 times faster' which isn't nearly so amazing sounding.

13 posts

Geek
+1 received by user: 1


  Reply # 884339 25-Aug-2013 21:23
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NonprayingMantis:
cupcakes1:
cupcakes1:
NonprayingMantis:
firefuze: Data is throttled?



from the T&C's:

10. Data Speed

For Customers on Plans listed above who are on our 3G network and do
not have a 4G Add-On, maximum data speeds will be 14.4MB/s per second.


Whut? So dual carrier is effectively pointless then?



good point why would they do this as they haven't fully upgraded there network to 4G LTE ???:(




given that 4G is only In the main centers and there ant any phone out there that uses  the 700 mhz band yet even a roll out you think they would allow you to use there 3g to the fullest or is it just me


Maybe it's so that they can come up with a marketing message that says something like 'up to 10 times faster than 3G'...because they have reduced maximum 3G speed to well below what it is actually capable of.

If they compared it to DC, then it would only be something like 'up to 3 times faster' which isn't nearly so amazing sounding.


sneaky beggars hope this is not  so.
 I like dc and we have not got 4G here yet

we pay 120 or 169 why would we go on these  plans 

vodafone ???

55 posts

Master Geek
+1 received by user: 1


Reply # 884393 26-Aug-2013 00:34
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firefuze: Data is throttled?

 

from the T&C's:

10. Data Speed

For Customers on Plans listed above who are on our 3G network and do
not have a 4G Add-On, maximum data speeds will be 14.4MB/s per second.


All okay guys, speeds will be 14.4MB/s so you'll be humming along at 115.2Mb/s.... or maybe they haven't read this http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=67618



13 posts

Geek
+1 received by user: 1


Reply # 884397 26-Aug-2013 00:51
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pauln:
firefuze: Data is throttled?

 

from the T&C's:

10. Data Speed

For Customers on Plans listed above who are on our 3G network and do
not have a 4G Add-On, maximum data speeds will be 14.4MB/s per second.


All okay guys, speeds will be 14.4MB/s so you'll be humming along at 115.2Mb/s.... or maybe they haven't read this http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=67618





i get it so Mb/s same as Mbps ???

6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 884399 26-Aug-2013 01:26
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pauln:
firefuze: Data is throttled?

 

from the T&C's:

10. Data Speed

For Customers on Plans listed above who are on our 3G network and do
not have a 4G Add-On, maximum data speeds will be 14.4MB/s per second.


All okay guys, speeds will be 14.4MB/s so you'll be humming along at 115.2Mb/s.... or maybe they haven't read this http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=67618




occams razor would suggest that it is more likely the Ts and Cs are a typo.  (i.e. they actually mean Mbps, not MBps

1)  If it was 'limited' to 14.4MB/s then this would be  115.2Mbps, as you say. However, since 3G (even dual carrier) has a theoretical maximum of less than half that (42Mbps),  what would be the point in putting it in the Ts and Cs?  Might as well say speed will be limited to 1000TB/s
2) furthermore, 14.4Mbps is the max theoretical speed for HSDPA, and therefore is the max speed of phones like the iphone 4.  
14.4MB/s is never used in any technology that I can think
3) Bandiwdth speeds are measured in Mb/s, not MB/s. To put it in MB/s is going against the standard notation for bandwidth speed

so either
they purposely added in something to the Ts and Cs for absolutely no reason whatsoever, using the wrong technical notation, and picking a number that just happened to be the technical limit for HSDPA but swapped it for Mb,
or
the lawyer simply wrote MB when he meant Mb.

 I think the latter is far more likely

38 posts

Geek

Trusted

  Reply # 884449 26-Aug-2013 09:11
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HI,

I can confirm that the "MB/s" is a typo, and I agree that the blame probably lies with our lawyers :-)  We are changing this now to "14.4 Mbps".

All Red packages (Red Essentials, Red and Red Super) come with 4G and are not rate limited on 3G or 4G.


The plans which are covered by the 14.4Mbps clause in the Terms & Conditions are:

$29 BYO SmartPhone Plan

$39 BYO SmartPhone Plan

$59 BYO SmartPhone Plan

$39 plan on a 24 month term

$59 plan on a 24 month term

Business $35 - BYO Smartphone Plan

Business $45 Plan- BYO Smartphone Plan

Business $60 Plan- BYO Smartphone Plan

Business $45 Plan on a 24 month term

Business $55 Plan on a 24 month term


On these low cost plans 4G is not included, and only on these plans is 3G limited to 14.4Mbps.  Customers on these plans can buy the 4G upgrade ($10/mth incl GST) which provides both 4G access and removes the speed caps in 3G areas.

I would like to point out that 14.4Mbps is the best speed I get on my home fixed DSL broadband connection ... so it's still fairly quick!






Hamish

6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 884453 26-Aug-2013 09:19
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sansom: HI,

I can confirm that the "MB/s" is a typo, and I agree that the blame probably lies with our lawyers :-)  We are changing this now to "14.4 Mbps".

All Red packages (Red Essentials, Red and Red Super) come with 4G and are not rate limited on 3G or 4G.


The plans which are covered by the 14.4Mbps clause in the Terms & Conditions are:

$29 BYO SmartPhone Plan

$39 BYO SmartPhone Plan

$59 BYO SmartPhone Plan

$39 plan on a 24 month term

$59 plan on a 24 month term

Business $35 - BYO Smartphone Plan

Business $45 Plan- BYO Smartphone Plan

Business $60 Plan- BYO Smartphone Plan

Business $45 Plan on a 24 month term

Business $55 Plan on a 24 month term


On these low cost plans 4G is not included, and only on these plans is 3G limited to 14.4Mbps.  Customers on these plans can buy the 4G upgrade ($10/mth incl GST) which provides both 4G access and removes the speed caps in 3G areas.

I would like to point out that 14.4Mbps is the best speed I get on my home fixed DSL broadband connection ... so it's still fairly quick!




May I ask why you are rate limiting all these plans?  Your supernet advertising talks about how you have the best network, yet you are intentionally limiting the speed for 90%+ (my guesstimate) of your current subscribers to well below the speeds your competitors enable.

As for your ADSL speed being only 14Mbps, maybe you should upgrade to Vodafone's 'Supernet' VDSL at home?

oh wait......

38 posts

Geek

Trusted

  Reply # 884467 26-Aug-2013 09:46
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It wont affect existing customers. I'll get back to you later today with details (as Im about to present to the team on SuperNet!).




Hamish

183 posts

Master Geek
+1 received by user: 18

Subscriber

  Reply # 884508 26-Aug-2013 10:27
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Can someone give me some clarity as to what the "New phone every year" actually gives you. There is a mandatory trade in of the old phone. How much is that worth? What model of new phone will I get? It's very vague in both the blurb and the T&Cs. I want to know for sure that I will get like-for-like (or something even better) when the time comes.

2525 posts

Uber Geek
+1 received by user: 939

Subscriber

  Reply # 884523 26-Aug-2013 10:34
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sbowness: Can someone give me some clarity as to what the "New phone every year" actually gives you. There is a mandatory trade in of the old phone. How much is that worth? What model of new phone will I get? It's very vague in both the blurb and the T&Cs. I want to know for sure that I will get like-for-like (or something even better) when the time comes.


Sounds to me like it's just a case of "We'll give you the 24-month contract bonus ($X off a new phone) every 12 months if you re-sign"




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

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