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247 posts

Master Geek
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Topic # 128985 30-Aug-2013 16:34
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Has Vodafone changed their billing system or something lately, as my bill has always been due about 15-18 of the month, last and this month due by date is 8th of the month?? (on cable in CHC)

Any reason for this 7-10 day earlier pay by due date than it use to be?






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Uber Geek
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  Reply # 887133 30-Aug-2013 16:56

There haven't been any changes to the billing system to the best of my knowledge (And certainly should never be without communication to customers). There can sometimes be differences in due date thanks to the way the billing system works, though - it's a bit complicated!

You'll have a set billing date each month that your usage resets on, and so forth. The statements generate on the first Thursday after the billing date, are dated & posted on the Friday, and are due fifteen days after that. If your billing date falls on, for example, a Saturday, the statement won't generate until the following Thursday. We'll need to take a look at your account to see what's caused this, if you wouldn't mind emailing your account number & best daytime contact number to us at onlinecare@vodafone.co.nz, the team will jump on it first thing Monday. :)




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  Reply # 887139 30-Aug-2013 17:11
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No changes that would affect a bill cycle date

 
 
 
 




247 posts

Master Geek
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  Reply # 887169 30-Aug-2013 17:56
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NikT: There haven't been any changes to the billing system to the best of my knowledge (And certainly should never be without communication to customers). There can sometimes be differences in due date thanks to the way the billing system works, though - it's a bit complicated!

You'll have a set billing date each month that your usage resets on, and so forth. The statements generate on the first Thursday after the billing date, are dated & posted on the Friday, and are due fifteen days after that. If your billing date falls on, for example, a Saturday, the statement won't generate until the following Thursday. We'll need to take a look at your account to see what's caused this, if you wouldn't mind emailing your account number & best daytime contact number to us at onlinecare@vodafone.co.nz, the team will jump on it first thing Monday. :)


Written again, my last reply vanished,

Ok, no big deal, was late last month on my payment (first time) as have a reminder in Outlook calender and did not read invoice date change a week earlier, know now, have changed Outlook reminder.

Thanks, case closed




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479 posts

Ultimate Geek
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  Reply # 887175 30-Aug-2013 18:39
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Yea mine changed from 18th to 14th last month. Was not impressed.




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601 posts

Ultimate Geek
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Vodafone NZ

  Reply # 887263 31-Aug-2013 06:29
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Hi, I did check with our billing team and no changes have been made but I'll let them know, if you want to DM me details I'm happy to look into the specifics if you need.




Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 887574 31-Aug-2013 21:21
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My VF account randomly deleted the debit card I had set up for automatic payments so that the latest bill ran past due!





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Ultimate Geek
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Vodafone NZ

  Reply # 887736 1-Sep-2013 11:14
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Really? That shouldn't happen (obviously) DM me if you want and I'll get the guys to check to see if anything odd occurred.




Channel Manager, Help & Support @ Vodafone NZ


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