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kendog
321 posts

Ultimate Geek


  #895716 14-Sep-2013 22:46
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And what's with the modem being sent by courier to our house rather than the tech bringing it.
I am sure I am not the only one that works and has to take time out of work to go sign for it at the depo, as they won't leave it at your door.

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kendog
321 posts

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  #895728 14-Sep-2013 22:50
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And one last thing.

If you have sky tv package, you are told by VF to call sky to move to them, as the package is not offered with Fibre.

Only problem is, sky said VF need to contact them, not me.

sbiddle
30853 posts

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  #895786 15-Sep-2013 10:38
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kendog: And what's with the modem being sent by courier to our house rather than the tech bringing it.
I am sure I am not the only one that works and has to take time out of work to go sign for it at the depo, as they won't leave it at your door.


This is pretty much standard procedure for every ISP whether it's a XDSL or UFB install. The tech works for Chorus (or sub contractor) and has no relationship at all with the ISP.

The option of having Chorus carry router stock for installs is available to ISP's for xDSL and UFB and from memory is around $150 per install. This obviously requires a lot of additional work including the technician having to liaise with the ISP before each install to link the MAC address or serial number of the device with the customer since most use this for provisioning these days.






dragonx

49 posts

Geek


  #896130 16-Sep-2013 06:32
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kendog: And what's with the modem being sent by courier to our house rather than the tech bringing it.
I am sure I am not the only one that works and has to take time out of work to go sign for it at the depo, as they won't leave it at your door.


yeah, makes more sense to get it sent to work, which i did the second time, the courier thing should be pointed out at time or order maybe so it can be sent to a singable address? mind you, courier post do a redirect service so meh it all good?

dragonx

49 posts

Geek


  #896359 16-Sep-2013 13:42
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got a call at about 8:45am that they were leaving the depot.
showed up at about 9am.

Chorus is doing the install, 2 guys are here.
Installing an overhead line, about 200 mtrs to the house (including from pole to pole on the road, my house is about 60mtrs back from the road)
fibre cable is being installed, so no need to blow through a line (which he felt was easier anyway), i dont know why they do it one way or another?
ETP installed outside where i wanted it, run in through the roof to my preferred location for the ONT.
once they confirm it is working the old copper is going to be removed.

the install is just about done so it took about 5 hours. (or maybe im jinxing it by typing this ?!)

kendog
321 posts

Ultimate Geek


  #896487 16-Sep-2013 18:41
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My install was completed today as well. About 6 hours work and a nice tidy job.
Seems good so far.

nischris
1 post

Wannabe Geek


  #899311 21-Sep-2013 08:14
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Hi
Not sure if this is exactly the right place to post this comment, but I too have just had a new fibre install, and thought I might have some useful info that I found difficult to obtain from Vodafone.
Vodafone is my service provider, and install process was similar to what you experienced. They actually created a network loop by connecting the vodafone station to the home switch with 2 cables, but once that was resolved, all was well.
Anyway, I wanted to use a different router from the vodafone supplied router, but couldn't find anyone at vodafone who could tell me required wan settings.
So, it turns out that (when connecting to Vodafone) the router should be configured to use DHCP, and should tag packets with vlan 10.



kendog
321 posts

Ultimate Geek


  #899337 21-Sep-2013 09:23
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Good to know.
I am going to try moving the router around to improve the wireless signal, but I may have to consider replacing it.

AidanS
458 posts

Ultimate Geek


  #899645 22-Sep-2013 11:02
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Any chance of posting some SpeedTests when everything is up and working 100% (from a wired connection of course)?

-Aidan.

dragonx

49 posts

Geek


  #899660 22-Sep-2013 11:51
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AidanS: Any chance of posting some SpeedTests when everything is up and working 100% (from a wired connection of course)?

-Aidan.


wireless ill get wired later (for the 30/10)



ping test


AidanS
458 posts

Ultimate Geek


  #900726 22-Sep-2013 16:15
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dragonx:
AidanS: Any chance of posting some SpeedTests when everything is up and working 100% (from a wired connection of course)?

-Aidan.


wireless ill get wired later (for the 30/10)



ping test



Thanks for those. Kind of interesting why they're still listing some of their customers under "Wave Internet Services". I assume the ping would be lower on an ethernet connection? Other than the ping those looks like some solid results.

-Aidan

dragonx

49 posts

Geek


  #900741 22-Sep-2013 17:00
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AidanS:
dragonx:
AidanS: Any chance of posting some SpeedTests when everything is up and working 100% (from a wired connection of course)?

-Aidan.


wireless ill get wired later (for the 30/10)



ping test



Thanks for those. Kind of interesting why they're still listing some of their customers under "Wave Internet Services". I assume the ping would be lower on an ethernet connection? Other than the ping those looks like some solid results.

-Aidan


ethernet 





maybe i should have done them at the same time (wireless vs wired)
yeah i checked the wave bit, i think ihug brought wave then vodafone brought ihug....

AidanS
458 posts

Ultimate Geek


  #900746 22-Sep-2013 17:15
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maybe i should have done them at the same time (wireless vs wired)
yeah i checked the wave bit, i think ihug brought wave then vodafone brought ihug....


Yup they did. A bit odd your ping is 5ms~ wonder if this'll improve over time (after all it is a "trial").

-Aidan.

kendog
321 posts

Ultimate Geek


  #900795 22-Sep-2013 19:12
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AidanS
458 posts

Ultimate Geek


  #900796 22-Sep-2013 19:13
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kendog: My result in Wellington
https://www.speedtest.net/my-result/2983557746X


That ping looks a lot better :)

-Aidan.

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