johnr: If there is no longer an issue and you are back online no need to proceed any further
The reason I started this topic is that since some significant issues in 2008 (yes, really, that long ago) were resolved, I have had exploratory connection performance from TelstraClear, but since June this year, I have averaged an outage every two weeks or so.
I would like to know whether these outages are caused by:
* The Wellington cable network
* The Newtown cable network
* The cables in my street
* The Vodafone Surfboards (I have one each for Internet and TV) at home
* My router (I've checked obvious things)
* Something else.
There are more details in the history of this topic.
I would like some help from Vodafone in determining whether this most recent outage (for example) was in the network, or something I control.
I am the customer, and I do see a need to proceed further. If Vodafone's response is "We are meeting your residential SLA requirements (if any)", then I will shrug, stop telling people that the cable network is generally better than ADSL, and get on with life. I would like to think that Vodafone has more concern for their customers that that, and will try to help me determine where the fault is.
Does that explain my position a bit more clearly?
Thanks!