certain websites are failing to load on home broadband but everything on mobile is fine

Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › certain websites are failing to load on home broadband but everything on mobile is fine

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#906549 2-Oct-2013 17:02

r2b2: Just to throw something into the mix, my connection is ex-TCL cable and I'm on 203.97.X.X but I haven't come across any particular issues personally.

(Although now I've probably just jinxed it!)

Have you tried any of the sites that have been listed on this site as problematic such as www.hgst.com or us.battle.net/wow/en/ ?

Would be could if you could try them and let us know how they go :)

Brumfondl

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r2b2

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#906553 2-Oct-2013 17:16

Brumfondl: Have you tried any of the sites that have been listed on this site as problematic such as www.hgst.com or us.battle.net/wow/en/ ?

Would be could if you could try them and let us know how they go :)

I have tried the odd one here and there throughout the thread and not had too much problem. Tried these two and here's the stats from Chrome dev tools:
battle.net: 5.86 s (onload: 5.86 s, DOMContentLoaded: 2.16 s)
battle.net take 2: 7.39 s (onload: 7.39 s, DOMContentLoaded: 5.91 s)
hgst.com: 31.46 s (onload: 31.46 s, DOMContentLoaded: 6.72 s)
hgst.com take 2: 1.2 min (onload: 1.1 min, DOMContentLoaded: 31.75 s)

So looks like battle.net is not that bad from my end but hgst.com does look a little problematic. Ran hgst.com through webpagetest.org to make sure it wasn't just the server and doesn't look like it at that reports 8.318s.

I've got the HAR file for hgst.com if anyone wants it...

freitasm

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#906568 2-Oct-2013 18:14

Back home now. Pretty bad in some cases - Twitter, OpenVPN.net... And Geekzone.

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#906632 2-Oct-2013 19:41

Got a call from Vodafone. Apparently they had another maintenance window sometime between 5pm - 6pm to try and get this fixed. Again it seems to be all working, but let's see how it behaves for the next few days.

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kiwikiwi

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#906635 2-Oct-2013 19:46

freitasm: Got a call from Vodafone. Apparently they had another maintenance window sometime between 5pm - 6pm to try and get this fixed. Again it seems to be all working, but let's see how it behaves for the next few days.

There needs to be more of maintenance notifications/planned work personally from them in a thread dedicated to it here, where we can see what's going on and where.
That would take some stress.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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Brumfondl

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#906636 2-Oct-2013 19:48

freitasm: Got a call from Vodafone. Apparently they had another maintenance window sometime between 5pm - 6pm to try and get this fixed. Again it seems to be all working, but let's see how it behaves for the next few days.

I can confirm that all the sites that I have been having issues with seem to now be working. Fingerningers crossed :)

Brumfondl

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#906706 2-Oct-2013 21:09

Both sites I knew were problematic (mikrotik.com and experflyer.com) are both working OK.

They are both a little on the sluggish side, but based upon their latency I don't expect them to be as snappy as something closer.

chiefie

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#906827 3-Oct-2013 01:04

The connection has certainly been improved and pretty good speed. I wonder what was fixed?! Will we ever find out? I think a bit of knowledge of what did go wrong and what was discovered could certainly put some goodness back on Vodafone and restore confidence.

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Oliver

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#906847 3-Oct-2013 07:17

Seems all better here since last night.

mattbush

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#906873 3-Oct-2013 08:43

chiefie: The connection has certainly been improved and pretty good speed. I wonder what was fixed?! Will we ever find out? I think a bit of knowledge of what did go wrong and what was discovered could certainly put some goodness back on Vodafone and restore confidence.

Its a shame it took so long to even acknowledge...

kiwikiwi

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#907193 3-Oct-2013 15:07

mattbush:
chiefie: The connection has certainly been improved and pretty good speed. I wonder what was fixed?! Will we ever find out? I think a bit of knowledge of what did go wrong and what was discovered could certainly put some goodness back on Vodafone and restore confidence.

Its a shame it took so long to even acknowledge...

https://www.speedtest.net/my-result/3008344538

Seems like anything to Australia is terrible at the moment.
Tracing route to www.telstra.com.au [144.140.108.25]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.1.1
2    38 ms    43 ms    54 ms be2-100.bras1ldv.akl.vf.net.nz.129.109.203.in-ad
dr.arpa [203.109.129.45]
3    38 ms    39 ms    37 ms be5-100.ppnzldv01.akl.vf.net.nz.129.109.203.in-a
ddr.arpa [203.109.129.46]
4    38 ms    38 ms    37 ms be7.ppnzldv02.akl.vf.net.nz [203.109.180.242]
5    38 ms    37 ms    38 ms UNASSIGNED.vf.net.nz [203.109.180.205]
6    37 ms    37 ms    36 ms UNASSIGNED.vf.net.nz [203.109.180.204]
7   195 ms   195 ms   195 ms ten-0-2-0-650.bdr02.syd03.nsw.VOCUS.net.au [114.
31.200.157]
8   209 ms   209 ms   210 ms 119.225.142.37
9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12   211 ms   210 ms   209 ms 59.154.57.66
13   198 ms   199 ms   198 ms bundle-ether15.ken39.sydney.telstra.net [165.228
.132.205]
14   196 ms   199 ms   200 ms bundle-ether6.ken-core4.sydney.telstra.net [203.
50.6.145]
15   209 ms   211 ms   211 ms bundle-ether10.win-core1.melbourne.telstra.net [
203.50.11.13]
16   208 ms   208 ms   207 ms tengigabitethernet8-1.exi2.melbourne.telstra.net
[203.50.80.154]
17   208 ms   209 ms     *     telstr312.lnk.telstra.net [139.130.1.246]
18   208 ms   209 ms   210 ms 144.140.109.252
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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jpollock

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#907273 3-Oct-2013 16:15

kiwikiwi:
mattbush:
chiefie: The connection has certainly been improved and pretty good speed. I wonder what was fixed?! Will we ever find out? I think a bit of knowledge of what did go wrong and what was discovered could certainly put some goodness back on Vodafone and restore confidence.

Its a shame it took so long to even acknowledge...

https://www.speedtest.net/my-result/3008344538

Seems like anything to Australia is terrible at the moment.
Tracing route to www.telstra.com.au [144.140.108.25]
over a maximum of 30 hops:
.

Lots of servers improperly drop ICMP requests. Having a server that doesn't reply to ICMPs (ping/traceroute) is not necessarily a bad sign. Admins used to drop them to filter out attacks (I believe).

tcptraceroute with a port different from port 80 (to avoid the proxy) might show a result.

http://linux.die.net/man/1/tcptraceroute

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kiwikiwi

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#907284 3-Oct-2013 16:30

jpollock:
kiwikiwi:
mattbush:
chiefie: The connection has certainly been improved and pretty good speed. I wonder what was fixed?! Will we ever find out? I think a bit of knowledge of what did go wrong and what was discovered could certainly put some goodness back on Vodafone and restore confidence.

Its a shame it took so long to even acknowledge...

https://www.speedtest.net/my-result/3008344538

Seems like anything to Australia is terrible at the moment.
Tracing route to www.telstra.com.au [144.140.108.25]
over a maximum of 30 hops:
.

Lots of servers improperly drop ICMP requests. Having a server that doesn't reply to ICMPs (ping/traceroute) is not necessarily a bad sign. Admins used to drop them to filter out attacks (I believe).

tcptraceroute with a port different from port 80 (to avoid the proxy) might show a result.

http://linux.die.net/man/1/tcptraceroute

I was more interested in the VOCUS hop more then anything. I can understand why they would drop packets. The high pings to any server in Australia is just bad(connected to several Australian servers results in 200+ pings but new zealand and anything in America produce no problems.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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jpollock

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#907336 3-Oct-2013 18:01

kiwikiwi:
I was more interested in the VOCUS hop more then anything. I can understand why they would drop packets. The high pings to any server in Australia is just bad(connected to several Australian servers results in 200+ pings but new zealand and anything in America produce no problems.

Sorry, I was reacting to the stars, not the large increase.

Here's the bit that kiwikiwi is talking about:

6 37 ms 37 ms 36 ms UNASSIGNED.vf.net.nz [203.109.180.204]
7 195 ms 195 ms 195 ms ten-0-2-0-650.bdr02.syd03.nsw.VOCUS.net.au [114.31.200.157]

That's a big jump all at once!

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freitasm

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#907348 3-Oct-2013 18:21

Vodafone routes were all over the place... for a while pings to cdn.geekzone.co.nz and others were around 25 - 30ms, similar to other ISPs. This is to the Sydney POP.

Then it suddenly went up to 150ms. And that's because they started getting anything from Cloudflare from Singapore instead of Sydney.

Asked many times why, never got to the bottom of it. So all other ISPs in New Zealand get to Geekzone resources in under 30ms, except Vodafone.

But that seems to be unrelated to the proxy farm problems.

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