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Master Geek
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  Reply # 909644 8-Oct-2013 08:44
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I apologise Mauricio, I got my wires crossed in terms of the GZ Hosting System vs. your backup.
While then my example isn't necessarily valid, the over arcing principals still apply.





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  Reply # 909664 8-Oct-2013 09:19
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freitasm: Hard to understand a route from Wellington - Sydney is best served by going via USA/Europe/Asia...



Hard to understand how a route to anywhere in Australia is best served by going via USA/Europe/Asia... 
Plenty of gamers I know moan about the routing to assorted gaming servers in multiple Aussie cities. Luckily I don't play on Aussie servers much or I probably would be too.








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  Reply # 909804 8-Oct-2013 12:55
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Yea, just following up from my last post - backing up from CrashPlan to their aussie server has become very slow at the end of September.
I am not an old TelstraClear customer, only a Vodafone customer in Auckland.

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  Reply # 909967 8-Oct-2013 16:42
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http://www.verizonenterprise.com/about/network/latency/

We are all most likely paying for a consumer grade internet connection, Unless you spend thousands a month and have your own routing it is what it is. Most providers will have a 3rd party as their upstream provider, Vocus for an example. If we gets lots of examples of high pings and slow throughput to AU we can log a ticket with them but we need the examples. 

Like what was stated before, Always best to speak with your ISP and log a ticket and get them to look into it.






 




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  Reply # 909978 8-Oct-2013 16:56
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I agree numbers talk. But even if we have 20 people complaining to CSRs are your system clever enough to see a trend, or will each be treated as separate cases?




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Ultimate Geek
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  Reply # 909991 8-Oct-2013 17:32
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TimA:
http://www.verizonenterprise.com/about/network/latency/

We are all most likely paying for a consumer grade internet connection, Unless you spend thousands a month and have your own routing it is what it is. Most providers will have a 3rd party as their upstream provider, Vocus for an example. If we gets lots of examples of high pings and slow throughput to AU we can log a ticket with them but we need the examples. 

Like what was stated before, Always best to speak with your ISP and log a ticket and get them to look into it.




I did email Vocus about it and provide an example but I just got turned away and they said talk to Vodafone about it


Hi Taliesin,

 

 

 

Apologies for the delay in replying. Unfortunately we can't answer questions related to our customers. I suggest you contact your provider (I am assuming you have an account with Vodafone NZ). If they need to engage with us they will.


Think you might need to talk to Vocus or find a different alternative and better route.





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.



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  Reply # 909994 8-Oct-2013 17:40
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i recall going through very much the same situation with a datacenters in aus getting routed via US, after 4 months of trying (with a fair few supportors posting) i got to the stage of giving up.

had words to a friend who had very tight interactions with vocus, and was told the problem was on vodafones side..

after a few more months of beating the dead bush, i gave up.



never touched the services hosted at that DC again until i moved out, and thus, had a different ISP.


i hope your issue gets resolved, i suspect game servers will rank lower than crashplans servers!




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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Master Geek
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  Reply # 911274 9-Oct-2013 11:22
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freitasm:

 

 

Tracing route to baa-syd.crashplan.com (103.8.239.3)
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms MP264.home (192.168.2.1)
2 * * * Request timed out.
3 14 ms 9 ms 13 ms lo0.internet.ivpn.pe25.telstraclear.net (218.101.61.124)
4 27 ms 13 ms 18 ms ie2-g-0-0-0.telstraclear.net (203.98.50.2)
5 21 ms 19 ms 16 ms ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251)
6 171 ms 170 ms 172 ms te7-3.ccr01.sjc05.atlas.cogentco.com (38.122.92.105)
7 172 ms 173 ms 171 ms te0-2-0-4.ccr22.sjc01.atlas.cogentco.com (154.54.84.57)
8 145 ms 146 ms 144 ms be2047.ccr21.sjc03.atlas.cogentco.com (154.54.5.114)
9 197 ms 197 ms 198 ms 38.104.138.94
10 205 ms 197 ms 201 ms syd-sot-ken-crt4-TG-12-2.tpgi.com.au (203.26.22.29)

 

 



That's not totally Voda's fault. TPG stopped peering at Equinix in Sydney in an attempt to defend their own IX against the competition (Equinix IX, NSW-IX, and Megaport). I've noticed quite a few NZ ISPs peer at Equinix but not Pipe. Looks like they've also cut back on Telstra transit, and would rather get traffic via Cogent than pay Telstra.

Basically TPG want to be Telstra.

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  Reply # 911278 9-Oct-2013 11:30
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We are looking into this and will have a better solution in place soon (IP design person sitting beside me right now)

Will post update when I know more

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Ultimate Geek
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  Reply # 911323 9-Oct-2013 12:51
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TimA:
http://www.verizonenterprise.com/about/network/latency/

We are all most likely paying for a consumer grade internet connection, Unless you spend thousands a month and have your own routing it is what it is. Most providers will have a 3rd party as their upstream provider, Vocus for an example. If we gets lots of examples of high pings and slow throughput to AU we can log a ticket with them but we need the examples. 

Like what was stated before, Always best to speak with your ISP and log a ticket and get them to look into it.




Maybe Geekzone Users should form a cooperative purchasing Group to deal with these ISP's in both pricing and quality, since as you say on our own we are not really taken seriously by CRS's.

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Ultimate Geek
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  Reply # 911327 9-Oct-2013 12:56
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johnr: We are looking into this and will have a better solution in place soon (IP design person sitting beside me right now)

Will post update when I know more


Thanks : )

I fix stuff!
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  Reply # 911335 9-Oct-2013 13:07
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MattR:
That's not totally Voda's fault. TPG stopped peering at Equinix in Sydney in an attempt to defend their own IX against the competition (Equinix IX, NSW-IX, and Megaport). I've noticed quite a few NZ ISPs peer at Equinix but not Pipe. Looks like they've also cut back on Telstra transit, and would rather get traffic via Cogent than pay Telstra.

Basically TPG want to be Telstra.


yea we noticed that too. Our TPG traffic goes via our Optus peering links now.

Might be time to roll a PIPE peering link. Going to look at Megaport too.

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Master Geek
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  Reply # 911347 9-Oct-2013 13:19
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Sounddude:

Might be time to roll a PIPE peering link. Going to look at Megaport too.


That's exactly what they're hoping you'll do (join PIPE-IX). I know a couple of networks who only have a PIPE-IX link to send traffic to TPG :(

My network is tiny compared with ISPs, but I'm lighting up my own Equinix-IX link this week (AS58473). Megaport looks interesting, but we're too small for that right now (don't have any 10gig gear yet), and Equinix bundled in the IX link for cheap with our new SY3 rack.

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