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  Reply # 921128 24-Oct-2013 18:07
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good to see competition working but must make those that have been paying for 4g question whether VF were making hay whilst sun shining or it was Telecom not charging that caused the change.

will look forward to seeing what happens with data limits.




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  Reply # 921132 24-Oct-2013 18:10
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As usual nothing in it for the long term customer on the older plans.

 
 
 
 


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  Reply # 921134 24-Oct-2013 18:13
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gregmcc: As usual nothing in it for the long term customer on the older plans.


Correct cause the plans are grand fathered

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  Reply # 922424 27-Oct-2013 12:57
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Am I right in assuming that my Smart 45 plan is now grandfathered? 

I have 4G free for 2 months according to my account, but unless I'm going blind, I actually cannot find my plan on the Vodafone website now...





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  Reply # 922533 27-Oct-2013 16:32
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johnr:
gregmcc: As usual nothing in it for the long term customer on the older plans.


Correct cause the plans are grand fathered


That’s all fine, but what if you want 4g and you’re on a grandfathered plan but still in-contract?  Can you ‘upgrade’ to a new plan without getting hit with ETC and resigning for 24 months?

A

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  Reply # 922535 27-Oct-2013 16:34
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AKT:
johnr:
gregmcc: As usual nothing in it for the long term customer on the older plans.


Correct cause the plans are grand fathered


That’s all fine, but what if you want 4g and you’re on a grandfathered plan but still in-contract?  Can you ‘upgrade’ to a new plan without getting hit with ETC and resigning for 24 months?

A


if it's anything like Telecom, you can move to an equivalent or more expensive plan for no charge, but not down to cheaper one.

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  Reply # 922537 27-Oct-2013 16:54
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Aaroona: Am I right in assuming that my Smart 45 plan is now grandfathered? 

I have 4G free for 2 months according to my account, but unless I'm going blind, I actually cannot find my plan on the Vodafone website now...


If you have access to 4G now then it will stay free I am speaking about plans that were never eligible from day one

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  Reply # 922597 27-Oct-2013 18:50
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johnr:
Aaroona: Am I right in assuming that my Smart 45 plan is now grandfathered? 

I have 4G free for 2 months according to my account, but unless I'm going blind, I actually cannot find my plan on the Vodafone website now...


If you have access to 4G now then it will stay free I am speaking about plans that were never eligible from day one


Alrighty sounds good... But it does say for 2 months only... is it an error? 






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  Reply # 923715 29-Oct-2013 18:36
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I am on a Business SmartData $90 plan - VF have confirmed I won't get extra data or 4g for free.   It sucks to be a "loyal" customer!

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  Reply # 923722 29-Oct-2013 18:43
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Aaroona:
johnr:
Aaroona: Am I right in assuming that my Smart 45 plan is now grandfathered? 

I have 4G free for 2 months according to my account, but unless I'm going blind, I actually cannot find my plan on the Vodafone website now...


If you have access to 4G now then it will stay free I am speaking about plans that were never eligible from day one


Alrighty sounds good... But it does say for 2 months only... is it an error? 



ignore it

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Reply # 923723 29-Oct-2013 18:46
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woody99: I am on a Business SmartData $90 plan - VF have confirmed I won't get extra data or 4g for free.   It sucks to be a "loyal" customer!


Who advised you won't get 4G for free? DM me your mobile number so I can take a look

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  Reply # 923751 29-Oct-2013 19:08
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woody99: I am on a Business SmartData $90 plan - VF have confirmed I won't get extra data or 4g for free.   It sucks to be a "loyal" customer!


I am on the similar plan and VF arranged 4G free for me within about 20 seconds of my call. I think whomever informed you, was mistaked. I understand they don't intend to offer more data to those customers, which I agree is disappointing. I could understand those no longer under a current contract not being covered,
but I think plans which are still in contract should be covered. Having said that I don't really use much data, so getting an extra 1GB would be nice for when I travel but of little consequence to me otherwise. 




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  Reply # 924125 30-Oct-2013 12:21
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I just simply can't justify moving from the current plan I am on to a new, more expensive and inferior plan, just so I can go to 4G, with faster speed, the potential to use more data, faster at far higher cost and lower data cap.

I understand the business driver behind pushing people off of grandfathered plans onto less useful plans that are more expensive and offer less, but to not offer 4G in any capacity shows a complete lack of appreciation for long-standing and loyal customers...and I am normally an advocate of VF.

To get the equivalent of what I have now for my $40.00 a month, I'd be paying in excess of $100.00 today.
Just for the luxury of having access to a faster means to eat through my data.

No thanks





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  Reply # 924147 30-Oct-2013 12:40
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Handsomedan: I just simply can't justify moving from the current plan I am on to a new, more expensive and inferior plan, just so I can go to 4G, with faster speed, the potential to use more data, faster at far higher cost and lower data cap.

I understand the business driver behind pushing people off of grandfathered plans onto less useful plans that are more expensive and offer less, but to not offer 4G in any capacity shows a complete lack of appreciation for long-standing and loyal customers...and I am normally an advocate of VF.

To get the equivalent of what I have now for my $40.00 a month, I'd be paying in excess of $100.00 today.
Just for the luxury of having access to a faster means to eat through my data.

No thanks



As far as I am aware, VF is giving 4G to all on account people but they aren't bumping data allowances for the grandfathered plans.

I called VF when the announcement was made and less than a minute later I had 4G on my phone and I don't see anything on my account re charges for it. 



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  Reply # 924166 30-Oct-2013 13:02
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networkn:
Handsomedan: I just simply can't justify moving from the current plan I am on to a new, more expensive and inferior plan, just so I can go to 4G, with faster speed, the potential to use more data, faster at far higher cost and lower data cap.

I understand the business driver behind pushing people off of grandfathered plans onto less useful plans that are more expensive and offer less, but to not offer 4G in any capacity shows a complete lack of appreciation for long-standing and loyal customers...and I am normally an advocate of VF.

To get the equivalent of what I have now for my $40.00 a month, I'd be paying in excess of $100.00 today.
Just for the luxury of having access to a faster means to eat through my data.

No thanks



As far as I am aware, VF is giving 4G to all on account people but they aren't bumping data allowances for the grandfathered plans.

I called VF when the announcement was made and less than a minute later I had 4G on my phone and I don't see anything on my account re charges for it. 




Sitting on hold with them now, will see if I have similar luck...

And after being on hold for over 10 minutes, i finally got hold of a nice chap that tried his best to shoehorn a 4G add-on onto my grandfathered plan...turns out there's simply no way to do it, "as 4G did not exist in 2010, when this plan was originally signed"...

I would have thought it'd be quite easy to add 4G to any plan, despite the age of it. Simply throw an add-on onto it and away you go. But apparently not.

And he helpfully pointed out that to have something similar to what i have for $40 a month, I'd be paying around $120.00 today.
Needless to say, I am sticking to DC 3G.





Handsome Dan Has Spoken.

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