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467 posts

Ultimate Geek
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Topic # 133521 25-Oct-2013 10:14
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This morning I went into Vodafone in Albany to buy a new iPhone 5S. According to Vodafone I was still on contract until Jan 2014, but I could pay a break fee to re-sign. The problem is, I'm on a $45 plan at the moment and I could only resign on a higher plan, the next being $59.

I asked if I could pay the break fee, go to "no plan" and then sign for the $39 plan. Apparently this is not allowed. I took my business to Telecom who were more than happy to sell me an iPhone on a $39 plan.

While it wasn't the service rep's fault (it seemed like it was a decision from his manager), it seems like it was very short sighted from Vodafone. I have been a customer on Vodafone since 1997 and wanted to stay on Vodafone, but they made it very easy for me to make the decision to switch to Telecom.

As I calculate it they lost $936 ($39 for 24 months) + the cost of the phone ($1199) = $2135. While that's not a lot for a big business, it can't be good to lose business like that.

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1245 posts

Uber Geek
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  Reply # 921447 25-Oct-2013 10:16
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I'm holding on to my 3GB data plan to dear life - if they so much as to touch it, I'd be gone in an instant too! :)

19282 posts

Uber Geek
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  Reply # 921459 25-Oct-2013 10:21
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DM me your mobile number and I will take a look but if you are on a grand fathered plan then you can't resign to that plan you will have to pick a new plan

John

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