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133 posts

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Topic # 133524 25-Oct-2013 10:21
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Have my installation all Teed up for the 18th Nov.
Will let people know how the install goes.

I am supposed to call them on the day of the install to arrange getting the Vodafone TV setup so should have that a couple of days later.

Thus far the Customer Service has been both amazing and rubbish.

I dealt with one lady in the reallocation team who has been nothing short of amazing. She has handled the whole thing for me. She had a lot of problems with the Fiber team and personally moved up the food chain to get it sorted and would call back every day or 2 to check on progress.

Once I finally got a call from the Fiber team things have gone pretty smoothly and I'm all ready to go.

Installation with be going into a brand new house that is almost complete.
ONT with be installed in a fiber enclosure next to my patch panel.

I have opted for the 100/50 250GB plan with home phone, Basic Sky with HD ticket and recording box.

Will post up some speed data once I have everything up and running.

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  Reply # 921461 25-Oct-2013 10:21
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 921542 25-Oct-2013 11:21
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Good to hear it's all lined up, sorry to hear there's been a bit of a mixed experience so far. Please keep us in the loop with progress and if we can help out.

 
 
 
 


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Ultimate Geek
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  Reply # 924123 30-Oct-2013 12:18
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A little off topic but why does it say on the website that Vodafone TV customers have access to SKY Box Office as well as MindGames and Playin'TV.

Is this an error on the website.  Vodafone TV has never has sky box office.

Cheers
Kirk.

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  Reply # 924189 30-Oct-2013 13:48
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kharris: A little off topic but why does it say on the website that Vodafone TV customers have access to SKY Box Office as well as MindGames and Playin'TV.

Is this an error on the website.  Vodafone TV has never has sky box office.

Cheers
Kirk.


Hi Kirk

Do you have a url for where this is stated?

Thanks, Grant


Edit: N/M.. Found it.    That's an error, which will be corrected soon.

Mindgames and Playin' TV are not available on Vodafone TV.. Only on Sky direct.

Likewise, 'Sky Box Office Movies' on Vodafone TV is replaced with 'Vodafone Movies' as we run our own 36 channels of PPV Movie Channels.






Check out my LPFM Radio Station at www.thecheese.co.nz cool


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Ultimate Geek
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  Reply # 924193 30-Oct-2013 13:58
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ZollyMonsta:
kharris: A little off topic but why does it say on the website that Vodafone TV customers have access to SKY Box Office as well as MindGames and Playin'TV.

Is this an error on the website.  Vodafone TV has never has sky box office.

Cheers
Kirk.


Hi Kirk

Do you have a url for where this is stated?

Thanks, Grant


Hi Grant,

Sorry.  It's http://www.vodafone.co.nz/tv/vodafone-tv/

Down the bottom below "Vodafone TV installation & decoder options".  Expand Sky Basic and Sky Premium. 

Cheers
Kirk.

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  Reply # 924240 30-Oct-2013 15:36
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NZVengeance: Have my installation all Teed up for the 18th Nov.
Will let people know how the install goes.

I am supposed to call them on the day of the install to arrange getting the Vodafone TV setup so should have that a couple of days later.

Thus far the Customer Service has been both amazing and rubbish.

I dealt with one lady in the reallocation team who has been nothing short of amazing. She has handled the whole thing for me. She had a lot of problems with the Fiber team and personally moved up the food chain to get it sorted and would call back every day or 2 to check on progress.

Once I finally got a call from the Fiber team things have gone pretty smoothly and I'm all ready to go.

Installation with be going into a brand new house that is almost complete.
ONT with be installed in a fiber enclosure next to my patch panel.

I have opted for the 100/50 250GB plan with home phone, Basic Sky with HD ticket and recording box.

Will post up some speed data once I have everything up and running.


so does that mean a different guy will come to the house to install the STB? 
or is it 'plug and play'?

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Ultimate Geek
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  Reply # 924248 30-Oct-2013 15:50
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NonprayingMantis:
so does that mean a different guy will come to the house to install the STB? 
or is it 'plug and play'?


They are not PnP so I would guess a guy will come along after the UFB is up and running,

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  Reply # 924271 30-Oct-2013 16:42
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kharris:
NonprayingMantis:
so does that mean a different guy will come to the house to install the STB? 
or is it 'plug and play'?


They are not PnP so I would guess a guy will come along after the UFB is up and running,


few enough people signing up for UFB as it is, but having to take ANOTHER day off for a different guy to come and install the STB sounds like yet another barrier to uptake.
I would have thought it could be plug and play given there is no satellite to align etc.  Provided your UFB works, how come it cant self configure etc?

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  Reply # 924296 30-Oct-2013 17:06
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NonprayingMantis:
kharris:
NonprayingMantis:
so does that mean a different guy will come to the house to install the STB? 
or is it 'plug and play'?


They are not PnP so I would guess a guy will come along after the UFB is up and running,


few enough people signing up for UFB as it is, but having to take ANOTHER day off for a different guy to come and install the STB sounds like yet another barrier to uptake.
I would have thought it could be plug and play given there is no satellite to align etc.  Provided your UFB works, how come it cant self configure etc?


is it actually run over UFB? Is it not just simply Sky TV bundled in?

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  Reply # 924312 30-Oct-2013 17:28
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chevrolux:
NonprayingMantis:
kharris:
NonprayingMantis:
so does that mean a different guy will come to the house to install the STB? 
or is it 'plug and play'?


They are not PnP so I would guess a guy will come along after the UFB is up and running,


few enough people signing up for UFB as it is, but having to take ANOTHER day off for a different guy to come and install the STB sounds like yet another barrier to uptake.
I would have thought it could be plug and play given there is no satellite to align etc.  Provided your UFB works, how come it cant self configure etc?


is it actually run over UFB? Is it not just simply Sky TV bundled in?


it's Sky channels,  run over UFB instead of satellite.  It means you get more HD, and supposedly better bitrate.  But other than that it is no different from just getting Sky.

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Ultimate Geek
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  Reply # 924319 30-Oct-2013 17:43
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NZVengeance: I am supposed to call them on the day of the install to arrange getting the Vodafone TV setup so should have that a couple of days later.



hmm I dont know what that bits about either as all the training so far (for the Chorus UFB install teams) is that of install ONT as Normal / have the RGW activated, plug it  in and set up  - check Internet connection and ATA port for Tone (Dial or NU) / If all ok then hook the STB/s into the RGW and set up as required . All on the same day

O and I skipted out all the extra cableing bits in between to connect them all up

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Ultimate Geek
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  Reply # 924703 31-Oct-2013 12:18
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NonprayingMantis:

it's Sky channels,  run over UFB instead of satellite.  It means you get more HD, and supposedly better bitrate.  But other than that it is no different from just getting Sky.


You don't get any more HD channels than is currently supplied over cable with the HD-Ticket, it's just that HD is supplied for free.  This was clarified by ZollyMonsta in another thread. You also don't have access to Sky box office (Sky PPV movies), Sky on Demand, or Sky Arena (PPV events).  VF does have it's own PPV movie channels.

Cheers
Kirk.




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  Reply # 924756 31-Oct-2013 13:54
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NonprayingMantis:

few enough people signing up for UFB as it is, but having to take ANOTHER day off for a different guy to come and install the STB sounds like yet another barrier to uptake.
I would have thought it could be plug and play given there is no satellite to align etc.  Provided your UFB works, how come it cant self configure etc?

 

this doesnt bother me so much as the house us being built and we wont be in for 2 weeks after the install and my wife doesn't work.

 

could see the frustration fir normal working couple though.


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  Reply # 924829 31-Oct-2013 15:11
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kharris:
NonprayingMantis:

it's Sky channels,  run over UFB instead of satellite.  It means you get more HD, and supposedly better bitrate.  But other than that it is no different from just getting Sky.


You don't get any more HD channels than is currently supplied over cable with the HD-Ticket, it's just that HD is supplied for free.  This was clarified by ZollyMonsta in another thread. You also don't have access to Sky box office (Sky PPV movies), Sky on Demand, or Sky Arena (PPV events).  VF does have it's own PPV movie channels.

Cheers
Kirk.



but other vodafone people in the thread said that sky receives some channels in HD but does not broadcast them, and these channels would be made in HD for VF customers.




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  Reply # 924859 31-Oct-2013 16:05
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damianh:
 
SKY may be receiving in HD but transmitting over their satellite service compressed to save bandwidth.
I would safely bet that NatGeo is one of the channels that is in full HD.


UFB will be HD ticket included.

The HD channels will be the same ones that are currently being transmitted in HD on cable.

For a list please refer too....  HD identified by the HD after the name.

http://www.telstraclear.co.nz/residential/inhome/tv/tvguide/tvg-grid.cfm


NatGeo will remain SD as SKY receive it as SD.




Sorry, it wasn't the person I mentioned.... I've cut and paste the quote from that thread that I am referring to.  I have just asked in the other thread where the poster got their information from.  I will post here when I get a reply.

Cheers
Kirk.

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