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Forums › Vodafone New Zealand › [WXC/VFX] Problems calling 0800 numbers from VFX line
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  # 71694 22-May-2007 14:30
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Thanks for the update.

Good to hear that it should be sorted soon.

Thankyou for the effort to get this resolved!Smile







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  # 71880 23-May-2007 13:26
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Update...Problem resolved

We believe this problem should now be resolved , areas we identified as having the problem where VFX users dialling 0800 / 0508 in the following regions Wellington / Hamilton and Christchurch, please advise if you believe you are still having the problem.




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  # 71937 23-May-2007 18:16
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Update.. problem worse. Now cannot call 0508 or 0800 numbers at all. Get the silent treatment everytime and if I at 04 to the front then it says that the number in not in service.







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  # 71993 23-May-2007 20:37
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I've largely given up using VFX to call 0800 numbers now, and usually just grab the extra phone I have attached to the fax line.

Also calling Telecom on 126 doesn't work for me.  So, again it's the Telecom phone for that.

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  # 72018 24-May-2007 06:54
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Nety: Update.. problem worse. Now cannot call 0508 or 0800 numbers at all. Get the silent treatment everytime and if I at 04 to the front then it says that the number in not in service.



Hi Nety Can you send me the details please in a PM, of number called and times please




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  # 72021 24-May-2007 07:10
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Just tried calling the two numbers I have listed in my post above. Same issue I'm afraid.

I was, however, able to call both numbers successfully a few days ago. I can't recall which day, unfortunately.

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  # 72022 24-May-2007 07:12
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Doing a quick look , and with out knowing exact numbers , it does appear Wellington and Palmerston North is still an issue, I will be looking at this with my team first up, if you get any calls can you PM the details or post the number called and time of the call, it helps us quickly track down which area may not be working correctly, at this stage it may be just Wellington still effected.


Our apologies we thought we had resolved the issue




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  # 72028 24-May-2007 08:48
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I have PM'ed you







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  # 72045 24-May-2007 11:21
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0800 number now seem to be working but 0508 number immediately come up with a message to say that the call cannot be connected.







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  # 72046 24-May-2007 11:22
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Hi Nety, working on it at present




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  # 72080 24-May-2007 15:13
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Okay...Round 2

Wellington should all be back and running for 0800's we found an issue with the fix after we tested it yesterday, this should now be all okay made a serious amount of calls to double check this, if you find any issues can you post time and details please....




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  # 72127 24-May-2007 19:41
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All seem good Laughing

Once again thanks!







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