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17 posts

Geek


  Reply # 70527 12-May-2007 21:37
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Hi, I am new here, but do you think maybe you voided your warranty by flashing your software?



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Master Geek


  Reply # 70532 12-May-2007 22:09
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No.

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Geek


  Reply # 70542 12-May-2007 22:48
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If you apply my logic to other devices, eg: computers etc. the same applys. If I fit a piece of ram to a Dell computer, I have voided the warranty. I believe the same applies in your case. Take it to mutual Communications in 'k road and pay to get it fixed. It will be a lot quicker.

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Reply # 70548 12-May-2007 23:13
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alvinlee: If you apply my logic to other devices, eg: computers etc. the same applys. If I fit a piece of ram to a Dell computer, I have voided the warranty. I believe the same applies in your case. Take it to mutual Communications in 'k road and pay to get it fixed. It will be a lot quicker.


First of all, yes anyone other than authorized repair agents flashing a phone will void the warranty.

2nd why would anyone want to pay to fix a phone when it's only 2 weeks old! And then Why would you want to pay at all within your warranty preiod??

nzbnw







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Geek


  Reply # 70550 12-May-2007 23:37
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So, I can't help wondering, why re-flash a 2 week old cell-phone? A k800 which is a fairly well sorted phone off the shelf.these phones are not perfect but work ok. If it wasn't working, it would be OBF, (out-of-box-failure), but by tampering with the software, you have caused the problem.

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Reply # 70551 12-May-2007 23:38
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nzbnw: First of all, yes anyone other than authorized repair agents flashing a phone will void the warranty.

2nd why would anyone want to pay to fix a phone when it's only 2 weeks old! And then Why would you want to pay at all within your warranty preiod??
nzbnw


I think the user voided the warranty. But that's not the original question is it? I think the original question was "why is it taking to so long?"

As for paying for the repair, if MFR decides the problem came from inappropriate flashing, then it will be charged, since flashing it probably voided the warranty.

But back to MFR time topic please.








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Master Geek


  Reply # 70552 12-May-2007 23:41
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freitasm:
nzbnw: First of all, yes anyone other than authorized repair agents flashing a phone will void the warranty.

2nd why would anyone want to pay to fix a phone when it's only 2 weeks old! And then Why would you want to pay at all within your warranty preiod??
nzbnw


I think the user voided the warranty. But that's not the original question is it? I think the original question was "why is it taking to so long?"

As for paying for the repair, if MFR decides the problem came from inappropriate flashing, then it will be charged, since flashing it probably voided the warranty.

But back to MFR time topic please.




Exactly, I know its my fault, to be honest I didnt know was re-flashing it, i thought it was updating something else. When I took it in though they never asked what happened to it, they had no problem sending it in for repair. The phone had actually been in for a software update before I brought it so they gave me a free 5 year warrenty, kind of weird they would send a new phone in for a update, so i am probably going to bring that up, even if it is a bit cheeky.

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Geek


  Reply # 70554 13-May-2007 00:03
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Considering bond + bond had already updated software, you are potentially covered. But mfr have big problems. If you get your job # and quote it each time you call. I know it sounds crazy, but if you call frequently, it may get your job moved along.



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Master Geek


  Reply # 70555 13-May-2007 00:36
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Will do on Monday, its a pain ringing at work too, since I have to do it at lunch.

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Master Geek


  Reply # 70618 14-May-2007 10:17
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alvinlee: So, I can't help wondering, why re-flash a 2 week old cell-phone? A k800 which is a fairly well sorted phone off the shelf.these phones are not perfect but work ok. If it wasn't working, it would be OBF, (out-of-box-failure), but by tampering with the software, you have caused the problem.


Except for the fact that in this case it's a Sony Ericsson, whom actively encourage online firmware flashing using their own tools. Phones don't all sit at brightpoint getting updated, so its possible a phone being sold has an older firmware with an issue.

You'd void your warranty if you've tried to replace the firmware with generic non live firmware (on phones that are Vodafone live!) or if trying to change the firmware to anything other than what this region uses.

So long as the phone was updated using SEUS (Sony Ericsson Update Service) then there is no issue.







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Master Geek


  Reply # 70679 14-May-2007 17:52
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Gigs:
alvinlee: So, I can't help wondering, why re-flash a 2 week old cell-phone? A k800 which is a fairly well sorted phone off the shelf.these phones are not perfect but work ok. If it wasn't working, it would be OBF, (out-of-box-failure), but by tampering with the software, you have caused the problem.


Except for the fact that in this case it's a Sony Ericsson, whom actively encourage online firmware flashing using their own tools. Phones don't all sit at brightpoint getting updated, so its possible a phone being sold has an older firmware with an issue.

You'd void your warranty if you've tried to replace the firmware with generic non live firmware (on phones that are Vodafone live!) or if trying to change the firmware to anything other than what this region uses.

So long as the phone was updated using SEUS (Sony Ericsson Update Service) then there is no issue.






That's good to know, apparently my phones on the way back to Wellington today. Hopefully pick it up tomorrow lunchtime.

4 posts

Wannabe Geek


  Reply # 70697 14-May-2007 20:22
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I am new to this site and stumbled across it by accident but after reading a few of the comments I thought i might add my 2 cents worth on Mobilefonerepair.com.

First off all I was the very first Technician at Mobilefonerepair.com ( Formally Service Solutions Ltd of Avondale in Auckland) so I know a little about the company, well to take it a bit futher I was the Technical Manager.

I first went to Service Solutions back in 1996 when the company first started, at that time we were doing all the GSM phone repairs for Nokia and quite a bit of repairs for Telecom N.Z, Alot of companies did not even know we existed. soon the company expanded to what it is was prior to me leaving. Before anyone says I don't know what I am talking about, I am a Component level Fully qualified Mobile Phone technician, Fully qualified to component level (Electronics and Communications Tradesman)on Nokia AMPS/GSM/TDMA, Motorola AMPS/GSM/TDMA, Paging, Two-Way, DVP, Trunking, Ericsson GSM/AMPS/TDMA, Alcatel GSM, MPT1327, Siemens, Sagem etc

Prior to leaving I was the Branchmanger at Service Solutions Christchurch, I along with a handfull of other people started that branch, a short time later the wellington Branch was open, with that a lot of customer were happy because of the service that was provided.

Now getting down to business, What people dont relize is that there are a lot of mobile phones out their that are covered by warranty and are what are not covered by warranty, most handset are treated in what is come first come first serviced, what a lot of people also don't relize that since there are a lot of phones out there, there are a lot of failures due to general break downs and also due to damage caused by owners, this damage may require parts and the manufacture states that genuine parts must be used, these parts are supplied by the manufacturers, if the manufacturers don't have the parts in stock they have to wait till they arrive in the country before dispatching them to the service centre, so you will see that some repairs do take longer.

On another note, some repairs can not proceed till the manufactured gives approval, ie H.P etc, these require the service centre to analyse the product and give the manufacturer a report, the manufacturer will then give a R.A (Repair Authority) to repair the handset. Generally there is only one person that deals with the R.A's at the Manufacturer so if this person is absent due to sickness, Training, meetings the repair time can be extended  

Some one stated that his friend can change a motor in a vehcle faster than a repair can be made, this may be so, lets take into account that this person changes 1 motor a day, a good technician repairs 20 or more phones a day, A person with some mechanical skills can change a motor out, but it takes a good tecnician to repair a mobile phone, remember, the size of a phone, most parts you require a microscope to repair with due to the size of the componets.

With all said and done:
1. There are a lot of phones out there
2. Most require parts, these parts are supplied by the manufacturer
3. Some warranty repairs require authority of the manufacturer to proceed
4. Technicians don't grow on trees

If anyone has any questions let me know.



4 posts

Wannabe Geek


  Reply # 70698 14-May-2007 20:22
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I am new to this site and stumbled across it by accident but after reading a few of the comments I thought i might add my 2 cents worth on Mobilefonerepair.com.

First off all I was the very first Technician at Mobilefonerepair.com ( Formally Service Solutions Ltd of Avondale in Auckland) so I know a little about the company, well to take it a bit futher I was the Technical Manager.

I first went to Service Solutions back in 1996 when the company first started, at that time we were doing all the GSM phone repairs for Nokia and quite a bit of repairs for Telecom N.Z, Alot of companies did not even know we existed. soon the company expanded to what it is was prior to me leaving. Before anyone says I don't know what I am talking about, I am a Component level Fully qualified Mobile Phone technician, Fully qualified to component level (Electronics and Communications Tradesman)on Nokia AMPS/GSM/TDMA, Motorola AMPS/GSM/TDMA, Paging, Two-Way, DVP, Trunking, Ericsson GSM/AMPS/TDMA, Alcatel GSM, MPT1327, Siemens, Sagem etc

Prior to leaving I was the Branchmanger at Service Solutions Christchurch, I along with a handfull of other people started that branch, a short time later the wellington Branch was open, with that a lot of customer were happy because of the service that was provided.

Now getting down to business, What people dont relize is that there are a lot of mobile phones out their that are covered by warranty and are what are not covered by warranty, most handset are treated in what is come first come first serviced, what a lot of people also don't relize that since there are a lot of phones out there, there are a lot of failures due to general break downs and also due to damage caused by owners, this damage may require parts and the manufacture states that genuine parts must be used, these parts are supplied by the manufacturers, if the manufacturers don't have the parts in stock they have to wait till they arrive in the country before dispatching them to the service centre, so you will see that some repairs do take longer.

On another note, some repairs can not proceed till the manufactured gives approval, ie H.P etc, these require the service centre to analyse the product and give the manufacturer a report, the manufacturer will then give a R.A (Repair Authority) to repair the handset. Generally there is only one person that deals with the R.A's at the Manufacturer so if this person is absent due to sickness, Training, meetings the repair time can be extended  

Some one stated that his friend can change a motor in a vehcle faster than a repair can be made, this may be so, lets take into account that this person changes 1 motor a day, a good technician repairs 20 or more phones a day, A person with some mechanical skills can change a motor out, but it takes a good tecnician to repair a mobile phone, remember, the size of a phone, most parts you require a microscope to repair with due to the size of the componets.

With all said and done:
1. There are a lot of phones out there
2. Most require parts, these parts are supplied by the manufacturer
3. Some warranty repairs require authority of the manufacturer to proceed
4. Technicians don't grow on trees

If anyone has any questions let me know.



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Reply # 70707 14-May-2007 21:47
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Tech Manager, Excellent! for Service Solutions, Back in the day...
Back then there was also Industrial Communications Services ICS (became Accord Customer Care Solutions) whom in the early stages made some very innovative mobile phone equipment (I still have the prototypes of some fancy trunk boxes they designed)

nostalgia!

Any level2 - level 3 repair tech jobs over there in OZ?




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Master Geek


  Reply # 70708 14-May-2007 21:52
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Rodentz:

I am new to this site and stumbled across it by accident but after reading a few of the comments I thought i might add my 2 cents worth on Mobilefonerepair.com.

First off all I was the very first Technician at Mobilefonerepair.com ( Formally Service Solutions Ltd of Avondale in Auckland) so I know a little about the company, well to take it a bit futher I was the Technical Manager.

I first went to Service Solutions back in 1996 when the company first started, at that time we were doing all the GSM phone repairs for Nokia and quite a bit of repairs for Telecom N.Z, Alot of companies did not even know we existed. soon the company expanded to what it is was prior to me leaving. Before anyone says I don't know what I am talking about, I am a Component level Fully qualified Mobile Phone technician, Fully qualified to component level (Electronics and Communications Tradesman)on Nokia AMPS/GSM/TDMA, Motorola AMPS/GSM/TDMA, Paging, Two-Way, DVP, Trunking, Ericsson GSM/AMPS/TDMA, Alcatel GSM, MPT1327, Siemens, Sagem etc

Prior to leaving I was the Branchmanger at Service Solutions Christchurch, I along with a handfull of other people started that branch, a short time later the wellington Branch was open, with that a lot of customer were happy because of the service that was provided.

Now getting down to business, What people dont relize is that there are a lot of mobile phones out their that are covered by warranty and are what are not covered by warranty, most handset are treated in what is come first come first serviced, what a lot of people also don't relize that since there are a lot of phones out there, there are a lot of failures due to general break downs and also due to damage caused by owners, this damage may require parts and the manufacture states that genuine parts must be used, these parts are supplied by the manufacturers, if the manufacturers don't have the parts in stock they have to wait till they arrive in the country before dispatching them to the service centre, so you will see that some repairs do take longer.

On another note, some repairs can not proceed till the manufactured gives approval, ie H.P etc, these require the service centre to analyse the product and give the manufacturer a report, the manufacturer will then give a R.A (Repair Authority) to repair the handset. Generally there is only one person that deals with the R.A's at the Manufacturer so if this person is absent due to sickness, Training, meetings the repair time can be extended

Some one stated that his friend can change a motor in a vehcle faster than a repair can be made, this may be so, lets take into account that this person changes 1 motor a day, a good technician repairs 20 or more phones a day, A person with some mechanical skills can change a motor out, but it takes a good tecnician to repair a mobile phone, remember, the size of a phone, most parts you require a microscope to repair with due to the size of the componets.

With all said and done:
1. There are a lot of phones out there
2. Most require parts, these parts are supplied by the manufacturer
3. Some warranty repairs require authority of the manufacturer to proceed
4. Technicians don't grow on trees

If anyone has any questions let me know.




I see your point, but in this case it was a software problem with no parts being need, and a week on the "inspection table" was quite frustated, compounded by the fact I only owned the phone for 2 weeks and it was still in perfect physcial condition.

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