Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5
16 posts

Geek


  #70229 10-May-2007 19:43
Send private message

Hi all, first post...

Can't beat 21TB but they're saying I've used an additional 2,454 blocks or 4.8TB on top of the 40Gb plan only extra $7K on the monthly bill!

91 posts

Master Geek


  #70231 10-May-2007 19:59
Send private message

OK who's been told they have the *least* amount of extra usage?! My email says 14 extra blocks. That's 7Gb, or about $40.

Mind you before I got on here, this got me worried and I've been looking at network activity on my (Mac) Activity Monitor. Currently clocking around 80Mb per hour download, with no active "internet using" apps. Anyone know how this could be? (Using a cable modem, Telstra.)

PS I know this is geekzone but I am so not a Mac geek.

Ta
Tom

 
 
 
 


930 posts

Ultimate Geek

Trusted

  #70247 10-May-2007 21:23
Send private message

Mine was 9 blocks, $27. I daresay that the bigger the downloader you are the bigger the error (we're not heavy users).




 

11 posts

Geek


#70251 10-May-2007 21:41
Send private message

TomAckroyd: I've been looking at network activity on my (Mac) Activity Monitor. Currently clocking around 80Mb per hour download, with no active "internet using" apps
Tom

Do you have a lan?  if you've got any traffic heading out the interface it'll count it, weather it's destined for the 'net or not. I've got a NAS device, so never trust interface stats. ;)

If you run netstat in a Terminal window it'll show your active 'net connections, and where they are to.

1705 posts

Uber Geek

Trusted

  #70282 10-May-2007 23:50
Send private message

are you guys all Telstra Clear customers?

I have the same thing with Ihug, they reckon i've downloaded 80GB since the 4th of May. Including 43GB on Monday! I will check with my flatmate, but i'm pretty sure he wouldn't be whoring the connection that much, I would've noticed surely.

276 posts

Ultimate Geek


  #70283 10-May-2007 23:52
Send private message

TCL cable

4325 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #70284 10-May-2007 23:59
Send private message

allstarnz: I have the same thing with Ihug, they reckon i've downloaded 80GB since the 4th of May. Including 43GB on Monday! I will check with my flatmate, but i'm pretty sure he wouldn't be whoring the connection that much, I would've noticed surely.

43Gb in one day on ADSL? Sounds like a Tui ad, yeah right!! I would be taking issue with that figure if I were you.

 
 
 
 


91 posts

Master Geek


  #70294 11-May-2007 07:22
Send private message

Up4It:
TomAckroyd:I've been looking at network activity on my (Mac) Activity Monitor. Currently clocking around 80Mb per hour download, with no active "internet using" apps
Tom

Do you have a lan? if you've got any traffic heading out the interface it'll count it, weather it's destined for the 'net or not. I've got a NAS device, so never trust interface stats. ;)

If you run netstat in a Terminal window it'll show your active 'net connections, and where they are to.


Nothing connected but a modem and printer - no LAN.
I ran netstat, but it makes no sense to me! There are 4 tcp4 active internet connections.

This is going off topic, sorry.

1 post

Wannabe Geek


  #70302 11-May-2007 08:09
Send private message

When will Telstra Clear offer an apology by email to customers.  This is the least they should do given the 60min plus waiting time on their phone service (also with no recorded message telling of the matter).  Hiding the problem under "some other known problems" is wrong this is a "major problem" from my point of view.  This is very bad customer service and only gets worse with their lack of concern or action to give me confidence that they care about customer service.  The simple answer is for them to post an alert on their web pages where it can easily by seen (not hidden as I point out above) and to send out an email immediately.


28949 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #70307 11-May-2007 08:31
Send private message

catflsp:

When will Telstra Clear offer an apology by email to customers.  This is the least they should do given the 60min plus waiting time on their phone service (also with no recorded message telling of the matter).  Hiding the problem under "some other known problems" is wrong this is a "major problem" from my point of view.  This is very bad customer service and only gets worse with their lack of concern or action to give me confidence that they care about customer service.  The simple answer is for them to post an alert on their web pages where it can easily by seen (not hidden as I point out above) and to send out an email immediately.



I can't understand why people are getting so emotional over this whole issue. On the radio this morning you have a guy wanting compensation and the news incorretly saying that people "have been billed for excess data". Customers have not been billed for this so it's entirely incorrect.

For once I actually feel some sympathy for TCL. Usage meters are one of the biggest issues for any ISP these days. Xtra's didn't work for months last year (yet they didn't receive anywhere near the bad PR that TCL have had), Xnet's has failed a few times lately and Vodafone's just doesn't work properly at all. As internet connections get faster trying to lodge a billing ticket for every single packet which passes through a gateway is becoming a near impossible task. Realtime usage meters are no longer a realistic expectation and it's something that will only get worse in the future.



91 posts

Master Geek


  #70309 11-May-2007 08:48
Send private message

sbiddle - couldn't agree more. National Radio repeated the "people being billed extra" news several times, in the same breath giving this thread as their source. Unbelievable.

Tom

2584 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #70311 11-May-2007 08:53
Send private message

I agree. It is hardly a major. You have not lost your internet. You arnt going to be charged. Basicaly a usage chart is screwed... oh the horror! Undecided







Media centre PC - Case Silverstone LC16M with 2 X 80mm AcoustiFan DustPROOF, MOBO Gigabyte MA785GT-UD3H, CPU AMD X2 240 under volted, RAM 4 Gig DDR3 1033, HDD 120Gig System/512Gig data, Tuners 2 X Hauppauge HVR-3000, 1 X HVR-2200, Video Palit GT 220, Sound Realtek 886A HD (onboard), Optical LiteOn DH-401S Blue-ray using TotalMedia Theatre Power Corsair VX Series, 450W ATX PSU OS Windows 7 x64

706 posts

Ultimate Geek

Lifetime subscriber

  #70314 11-May-2007 09:06
Send private message

An email has been sent telling me I'll be charged $2.95 for an extra x amount of blocks.
If this is incorrect then an email can be sent telling me I can ignore this.

Not everyone knows much about the usage meter (I know they should), they just fly by the seat of their pants.

So when "mum & dad" get an email like this of course they'll panic.
It would be easy for Telstraclear to pop out a quick email to everyone.

2584 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #70316 11-May-2007 09:11
Send private message

Now that is a fair point and could save their help desk a ton of time answering calls.







Media centre PC - Case Silverstone LC16M with 2 X 80mm AcoustiFan DustPROOF, MOBO Gigabyte MA785GT-UD3H, CPU AMD X2 240 under volted, RAM 4 Gig DDR3 1033, HDD 120Gig System/512Gig data, Tuners 2 X Hauppauge HVR-3000, 1 X HVR-2200, Video Palit GT 220, Sound Realtek 886A HD (onboard), Optical LiteOn DH-401S Blue-ray using TotalMedia Theatre Power Corsair VX Series, 450W ATX PSU OS Windows 7 x64

600 posts

Ultimate Geek

Trusted

  #70322 11-May-2007 09:38
Send private message

It was immediately obvious to me that it was a fault.  I mean I don't even room for 17TB....

However, I seem to remember that several people with small overages thought that they had been hacked, went home and turned off devices.  That alone requires some recognition by TCL.

Whether or not it comes in the form of $$ is largely irrelevent.  A quick email apology immediately following the overage email would have been sufficient (at least for me).  As someone who's mistakenly sent out  a bulk email to everyone in the customer list saying "You owe us a tonne of money", I feel their pain.

I find it very interesting that even though their call center was swamped with callers asking about the overages, they didn't think to send out an email!  The calls were all triggered by the receipt of an email, not by people randomly checking their usage...  That they didn't says a great deal about how they feel about their customers and call center staff.

Jason




1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00


OPPO A91 is a high specs mid-range smartphone
Posted 23-Apr-2020 16:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.