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  Reply # 70476 12-May-2007 13:05
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DonkeyKong:
humvee: When I rang there call center and held for over an hour and finally got hold of some one. I was told that yes there is a problem and we are looking into it please DONT use your Internet connection until the problem has been fixed. I promptly told him that was unacceptable and that we would be using the connection as we need it for business. I was then told we have been instructed to tell customers not to use their Internet connections. at which point I repeated that this was unacceptable. And I was then told that he would have some one call me and we were not to use it until then. An I told him he better make it bloody fast other wise I would be using it anyway. We were going out for the next hour anyway so it was unused for an hour, Well now its nearly 24 hours later and they haven called me back the haven't fixed it, they haven't e-mailed me, they haven't corrected there mistakes, and If I had actually listened to their instructions I would not have had any Internet for this time.

Shocking customer service, and very rude in my opinion


Do you know who you were speaking to, because I did not hear of anyone else being advised of that.


That is strange. There should have not been people saying that.

It's a bit like saying 'We're suffering heavy pollution at present... Please stop breathing until we get back to you'.

:)





Check out my LPFM Radio Station at www.thecheese.co.nz cool


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  Reply # 70482 12-May-2007 13:33
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James Bond:
So I should assume that I've not been affected? (I can't remember my usage meter password, so I can't check)


I would say that you wouldnt have any problems. But I would contact TCL to find out your password, so that you can check in the future.

To be sure I would run a virus and spyware/malware checker. Theres no harm in checking anyway.

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  Reply # 70493 12-May-2007 16:44
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There is a fantastic small program called TUC that works with numerous ISP's and gives you a small system tray indicator of your usage. I highly recommend it.


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  Reply # 70515 12-May-2007 19:13
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sbiddle:

There is a fantastic small program called TUC that works with numerous ISP's and gives you a small system tray indicator of your usage. I highly recommend it.



Nice.





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Antonios K

 

 

 

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  Reply # 70523 12-May-2007 20:54
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ZollyMonsta:
James Bond: Wait, so you guys actually get an email telling you how much you've used so far? or just when you use more than your allowance? Because I have never received such email.


You only get an email when you are getting close to reaching your allocated bandwidth total.
A warning email is sent.

Emails are then sent each time you use another block of bandwidth (2gb blocks).

That's the only time you'll recieve emails. To monitor your usage use https://www.telstraclear.co.nz/usagemeter/

The login is usually your email login/password. The graphs are quite good (I use it to see what hours my radio station's streaming is the busiest etc). Also lets me put 'rules' in place for streaming if I'm reaching my bandwidth total (ie: ban multiple connections/rippers etc).

Cheers,
ZollyMonsta



Hey zolly,

The usage blocks you are reffering to are different depending on what plan you are on.
For TCL Cable customers the 2gb/$2.95 is onyl for Lightspeed 40GB/80GB customers.

It goes as following
1GB - $2.95per 250mb
5GB - 2.95per 500mb
10GB/20GB - $2.95 per 1GB
20/40 - $2.95per 2GB

Also the usage meter password is a password you usually set up when you first create your account as it is a PIK password not an email - to set up this password you have to ring customer service - unless you are an ADSL cust - which its all different

just thought i'd throw in my two cents

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  Reply # 70524 12-May-2007 21:15
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antoniosk:
sbiddle:

There is a fantastic small program called TUC that works with numerous ISP's and gives you a small system tray indicator of your usage. I highly recommend it.



Nice.



Mm yes, nice program. No more need to manually login to check usage. Thanks for the link! :)

ZollyMonsta





Check out my LPFM Radio Station at www.thecheese.co.nz cool


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  Reply # 70557 13-May-2007 09:37
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It is very nice :)
I have been using it for a while now, thats how I first noticed that TCL had a problem.

TUC stated that I had used 24,500% of my limit.

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  Reply # 70670 14-May-2007 16:31
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Hmm. Well in contrast to many I found the helpdesk awesome. I was one of the first to call tho. Had them in fits as there is no way to use 43TB in two hours. I did ask on the recommended upgrade plan and how much it was - sicne it need to be about 25Tb an hour.

Note - Have tried to attack image of $62k bill but cant get to work. Hmm.

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  Reply # 70671 14-May-2007 16:38
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Quinny: Hmm. Well in contrast to many I found the helpdesk awesome. I was one of the first to call tho. Had them in fits as there is no way to use 43TB in two hours. I did ask on the recommended upgrade plan and how much it was - sicne it need to be about 25Tb an hour.

Note - Have tried to attack image of $62k bill but cant get to work. Hmm.


Very nice :D



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  Reply # 70676 14-May-2007 17:27
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rscole86:
Quinny: Note - Have tried to attack image of $62k bill but cant get to work. Hmm.


Very nice :D


Woot. Thanks. Ah, now I can see how the tags are for this site.

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  Reply # 70677 14-May-2007 17:33
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Quinny:
rscole86:
Quinny: Note - Have tried to attack image of $62k bill but cant get to work. Hmm.


Very nice :D




Woot. Thanks. Ah, now I can see how the tags are for this site.


OMG. What happens if someone pays by direct debit?







BDFL - Memuneh
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Reply # 70695 14-May-2007 19:45
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Nothing. Did you read my previous post? TelstraClear sent me an email and asked to post here. There was a glitch but this has not propagated to billing. It's only the metering system and it's been contained.





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  Reply # 70701 14-May-2007 21:15
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freitasm: Nothing. Did you read my previous post? TelstraClear sent me an email and asked to post here. There was a glitch but this has not propagated to billing. It's only the metering system and it's been contained.



Thanks. That's good to know.





aw

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Reply # 70732 15-May-2007 09:22
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On the plus side, this can only be good for our OECD ranking :D

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