Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
Affiliate link
 
 
 

Affiliate link: MyHeritage DNA test kit helps you discover your ethnicity results, DNA genetic groups, family relatives.
Kittychan
85 posts

Master Geek
Inactive user


#73219 2-Jun-2007 13:58
Send private message

amigo: I also noticed I had received a message today though the Geekzone personal mail from someone offering to sort out my installation problems. They requested my details and signed the email with only a first name and no other credentials at all.

I replied thanks, but no thanks.

This person could have been anyone, eg someone who'd ring TCL up and cancel my install as a joke.

Then again it could have all been very genuine.. just not very professionally handled though!!

I can speak very highly of TelstraClear's product, but I am consistently dumbfounded by their customer services, quality systems and processes... They've been operating for several years now...why can't they get it right??


Ohh man I have given all of the details to the person that offered me to sort out my installation.... I hope he is not going to do something bad....

kdn

kdn

198 posts

Master Geek


  #73222 2-Jun-2007 14:10
Send private message

Kittychan:
amigo: I also noticed I had received a message today though the Geekzone personal mail from someone offering to sort out my installation problems. They requested my details and signed the email with only a first name and no other credentials at all.

I replied thanks, but no thanks.

This person could have been anyone, eg someone who'd ring TCL up and cancel my install as a joke.

Then again it could have all been very genuine.. just not very professionally handled though!!

I can speak very highly of TelstraClear's product, but I am consistently dumbfounded by their customer services, quality systems and processes... They've been operating for several years now...why can't they get it right??


Ohh man I have given all of the details to the person that offered me to sort out my installation.... I hope he is not going to do something bad....


oh dude that was a bad idea.. he asked me for mine too.. he's probably trying to hijack accounts or identity theft people.

Flamer.

Kittychan
85 posts

Master Geek
Inactive user


  #73224 2-Jun-2007 14:25
Send private message

ohh man should I report this to someone..... or what should I do... arghh



Kittychan
85 posts

Master Geek
Inactive user


  #73225 2-Jun-2007 14:26
Send private message

By the way he hasn't read the message yet.. can the mod delete the message before he reads it.. Please help

kdn

kdn

198 posts

Master Geek


  #73226 2-Jun-2007 14:28
Send private message

Kittychan: By the way he hasn't read the message yet.. can the mod delete the message before he reads it.. Please help


try ask him: http://www.geekzone.co.nz/user_public.asp?user_id=206

freitasm
BDFL - Memuneh
73969 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#73244 2-Jun-2007 15:44
Send private message

You can delete the message yourself, in your profile page.

The person in question did not identify himself as TCL employee, and I did not receive a confirmation from TCL. Until it happens, the only TCL people here are AntoniosK and TelstraClear.





Are you happy with Geekzone? Consider subscribing or making a donation.

 

 

 

freitasm on Keybase | My technology disclosure 

 

These links are referral codes: Sharesies | Mighty Ape | Norton 360 | Lenovo laptops | GoodsyncGeekzone Blockchain Project


Kittychan
85 posts

Master Geek
Inactive user


  #73245 2-Jun-2007 15:46
Send private message

freitasm: You can delete the message yourself, in your profile page.

The person in question did not identify himself as TCL employee, and I did not receive a confirmation from TCL. Until it happens, the only TCL people here are AntoniosK and TelstraClear.



Hi there

So if I delete the message in my profile page, he still has my messages in his private mail anyway no, because I have sent them to his private mail.

Thank you



freitasm
BDFL - Memuneh
73969 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#73248 2-Jun-2007 15:53
Send private message

If you delete the message from your profile it will be deleted from his as well.





Are you happy with Geekzone? Consider subscribing or making a donation.

 

 

 

freitasm on Keybase | My technology disclosure 

 

These links are referral codes: Sharesies | Mighty Ape | Norton 360 | Lenovo laptops | GoodsyncGeekzone Blockchain Project


Kittychan
85 posts

Master Geek
Inactive user


#73249 2-Jun-2007 15:54
Send private message

freitasm: If you delete the message from your profile it will be deleted from his as well.



Ohh I see,, I noticed that the mail that I have sent to you is gone as you might have deleted it :)

Thank you so much and please check that person details since he has been emailing asking for people's details.

freitasm
BDFL - Memuneh
73969 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#73252 2-Jun-2007 16:31
Send private message

I just received a confirmation that this person actually works for TCL.





Are you happy with Geekzone? Consider subscribing or making a donation.

 

 

 

freitasm on Keybase | My technology disclosure 

 

These links are referral codes: Sharesies | Mighty Ape | Norton 360 | Lenovo laptops | GoodsyncGeekzone Blockchain Project


Kittychan
85 posts

Master Geek
Inactive user


#73253 2-Jun-2007 16:33
Send private message

freitasm: I just received a confirmation that this person actually works for TCL.



Ohh sweet as. I hope he is someone that has power to help us with installation. Thank you

amigo
161 posts

Master Geek


  #73450 5-Jun-2007 14:04
Send private message

antoniosk:

Installation delays and slips are disappointing, and 3 months for any connection is clearly unacceptable. But errors do happen, and messages between people do get missed or misplaced. As poor as that sounds, it happens. I spent 3 years fighting hard for change at O2 to implement fantastic support for Xda, and it did take a long time to get to a reasonable position - I wish I could have moved faster and done more.

I'm understanding that delays, errors and slip-up's do happen and there are different contractors involved, but it would be nice to see someone take responsibility for some sort of pro-active follow-up process whenever there are problems on a particular installation. If I had someone from TelstraClear calling me every now and then to briefly say something like "hey, we haven't forgotten you, but I've just followed things up, unfortunately someone lost the paperwork, etc... it's all sorted now... so won't be much longer, I'll keep you informed..." then I'd be much more understanding. Instead I have to chase them up, to keep the wheels grinding away, while nobody takes responsibility to ensure that things do keep moving.

And should you really need to rant and rave on an internet forum to get an internet connection installed in a timely fashion? (vicious circle there if you didn't have access elsewhere!).

antoniosk:

If you are contacted with an offer to assist after posting frustration in the forum, it can't hurt to listen. Admitedly giving out any info to someone you can't identify is risky, so not sure how to handle this conundrum...


Its quite simple...the person from TelstraClear offering to help needs only to provide a name/position and a phone number when they email you. The person who contacted me has since provided me with these and I'll be taking up his offer if I still don't have internet at home on Friday morning as promised. :)


Oh and I do care too... I want to see TelstraClear get things right so they flourish as a good competitor in the market. I've been a customer with them for about 7 years and I have consistently experienced poor customer service. Which is sad as they have great products at a competitive price, which is the only reason why I've not just given up and gone to the competition.

Kittychan
85 posts

Master Geek
Inactive user


#73484 5-Jun-2007 18:03
Send private message

Hi all

The guy who sent private mail to people in this forum is a real deal !!!! Jeff is the man, he has followed up the problems and gvae me a call today afternoon. And you know what they will come to my house tomorrow morning and get everything done by tomorrow. So thank you so much Jeff you are handling the issue really well....

Cheers

antoniosk
2245 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #73497 5-Jun-2007 18:40
Send private message

Hi amigo

I agree you shouldn't need to go into a public forum to get attention. But sometimes it helps (remember the bird in Howick who couldn't get ADSL from Telecom?).

I hope you get in contact with the right folk and give them a what-fer to get your install going...





________

 

Antoniosk

 

 

Click to see full size


amigo
161 posts

Master Geek


  #73597 6-Jun-2007 11:08
Send private message

antoniosk:

I agree you shouldn't need to go into a public forum to get attention. But sometimes it helps (remember the bird in Howick who couldn't get ADSL from Telecom?).



And it's a great place to let out your frustrations!!! grrrrrrrrrr!

I didn't know about that case you mentioned above, but I sure am glad I'm not that lady who was on "Nailed Busted Sorted" last night... 2 and a half year battle before going public to get a disconnection sorted in which TelstraClear's had continuously screwed up and ended black listing her on Baycorp so she couldn't get credit anywhere since. Hopping on primetime TV the problem was sorted immediately.



1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

D-Link G415 4G Smart Router Review
Posted 27-Jun-2022 17:24


New Zealand Video Game Sales Reaches $540 Million
Posted 26-Jun-2022 14:49


Github Copilot Generally Available to All Developers
Posted 26-Jun-2022 14:37


Logitech G Introduces the New Astro A10 Headset
Posted 26-Jun-2022 14:20


Fitbit introduces Sleep Profiles
Posted 26-Jun-2022 14:11


Synology Introduces FlashStation FS3410
Posted 26-Jun-2022 14:04


Intel Arc A380 Graphics First Available in China
Posted 15-Jun-2022 17:08


JBL Introduces PartyBox Encore Essential Speaker
Posted 15-Jun-2022 17:05


New TVNZ+ streaming brand launches
Posted 13-Jun-2022 08:35


Chromecast With Google TV Review
Posted 10-Jun-2022 17:10


Xbox Gaming on Your Samsung Smart TV No Console Required
Posted 10-Jun-2022 00:01


Xbox Cloud Gaming Now Available in New Zealand
Posted 10-Jun-2022 00:01


HP Envy Inspire 7900e Review
Posted 9-Jun-2022 20:31


Philips Hue Starter Kit Review
Posted 4-Jun-2022 11:10


Sony Expands Its Wireless Speaker X-series Range
Posted 4-Jun-2022 10:25









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.