Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
383 posts

Ultimate Geek
+1 received by user: 132


  # 951607 13-Dec-2013 13:44
Send private message

timmmay:
johnr:
timmmay: Why would you fault check the PCs when the router traffic meter and Vodafone traffic meter don't agree?

My assumption is there's a bunch of traffic hitting the modem for some reason that isn't getting to the router, but I'm not any kind of a networking expert.


You would check them for a virus / malware to make sure this is not causing extra traffic


How would this traffic get counted on the Vodafone usage checker without being counted by the routers usage counter?


Router could be faulty or the data interpreted incorrectly by end user. Not saying that is the case but it is how it could.




Please note: I have a professional bias towards Vodafone.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 951612 13-Dec-2013 13:46
Send private message

timmmay:
johnr:
timmmay: Why would you fault check the PCs when the router traffic meter and Vodafone traffic meter don't agree?

My assumption is there's a bunch of traffic hitting the modem for some reason that isn't getting to the router, but I'm not any kind of a networking expert.


You would check them for a virus / malware to make sure this is not causing extra traffic


How would this traffic get counted on the Vodafone usage checker without being counted by the routers usage counter?


Does the router know the billing date?

 
 
 
 


27782 posts

Uber Geek
+1 received by user: 7270

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 951643 13-Dec-2013 14:15
Send private message

timmmay:
johnr:
timmmay: Why would you fault check the PCs when the router traffic meter and Vodafone traffic meter don't agree?

My assumption is there's a bunch of traffic hitting the modem for some reason that isn't getting to the router, but I'm not any kind of a networking expert.


You would check them for a virus / malware to make sure this is not causing extra traffic


How would this traffic get counted on the Vodafone usage checker without being counted by the routers usage counter?


These devices typically have no way of monitoring firewall traffic that they're blocking. They only count traffic that is passed through the router.


14746 posts

Uber Geek
+1 received by user: 2746

Trusted
Subscriber

  # 951655 13-Dec-2013 14:31
Send private message

Guys I'm not trying to be a pita, I'm just trying to understand your logic. I'm not a network guy, interested to learn more.

Billing date could be significant. I already mentioned stuff hitting the modem but not the router, but stuff the firewall blocks may not be counted too.

185 posts

Master Geek
+1 received by user: 10


  # 951704 13-Dec-2013 15:15
Send private message

akojev: Hi there

I've been experiencing a similar issue on Vodafone naked ADSL in central Auckland for the past three weeks or so. The Vodafone traffic counter significantly over-reports our data usage.

Our router has its own traffic meter functionality. Compared to this, the Vodafone traffic counter is over-reporting by 2-3 times. For example, yesterday's usage according to the router was 1351MB, while Vodafone reports 4534MB. 

According to Vodafone, we are on track to use about 150GB this month. We normally use 40-50GBs.

The router is the only device configured to connect to our Vodafone account. 

I've logged a support call with the Vodafone service desk.


Is it upload or download? Usage meter should tell you.

709 posts

Ultimate Geek
+1 received by user: 404

Trusted
Vodafone NZ

  # 952172 14-Dec-2013 14:07
Send private message

Hi Akojev, I've asked our Faulting team to chase your ticket so we can get an update on this. Apologies for the delay in getting back, hopefully we'll have a response for you soon. I'll touch base with you next week.

As far as the overage goes, I wouldn't worry about that at the moment - we can sort something out once we've found the problem.

Cheers,




3 posts

Wannabe Geek
+1 received by user: 2


  # 952686 15-Dec-2013 19:59
One person supports this post
Send private message

Thanks for your messages folks

Really impressed with Dylan from Vodafone getting in touch. He explained the culprit may be the fact we sold our Vodafone modem to somebody else while it is still associated with our account. (I did reset the account credentials on it, but apparently that may not be enough, as these modems ship registered to your account and can pull your credentials from VF during initial setup.) We've gone and requested to get it off the account on Friday, however still seeing no sign of improvement. I'll await confirmation from Vodafone that the modem has been disassociated.

As far as troubleshooting, we've done deep scans with up-to-date antivirus software on all machines. I would have thought any traffic that reaches the machines would be counted by the router either way. The router's firewall is enabled, so I guess it is theoretically possible a whole bunch of traffic is being denied by it, but counted by VF (though I think this is unlikely because we don't use P2P apps, host anything and we do have a dynamic IP address).

And yes, the router's traffic counter is in sync with the billing date/time.

3 posts

Wannabe Geek
+1 received by user: 2


  # 953868 17-Dec-2013 18:46
One person supports this post
Send private message

Update - our issue is resolved. Dylan from Vodafone confirmed our old VF modem has been disassociated from our account and he's reset our password. He then saw two modem trying to connect with the old password on different exchanges. 

Since the password reset our router and VF traffic meter agree.

Thanks for your help folks, and sorry for hijacking the thread with what turned out to be a completely unrelated issue, OP :)

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41


Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06


Motorola Solutions joins local partners to deliver advanced communications network in New Zealand
Posted 30-Apr-2019 21:50



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.