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102 posts

Master Geek
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# 138128 20-Dec-2013 18:07
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I have a prepaid ph that hasn't been used for several weeks.
When turned on I get unregistered sim message.
There is about $20 credit on it.
What can I do to get it working again?
Thanks

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19282 posts

Uber Geek
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  # 955609 20-Dec-2013 18:12
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Hi kandjc

A Prepay number deactivating is not related to when it was last used but when last topped up,

The credit will expire 12 months from last topup and then 31 days later the Prepay number will be deactivated off the network

Vodafone send reminder SMS 30 days before any Prepay credit expires and we also send SMS 10 days and 2 days before the Prepay number expires

John



102 posts

Master Geek
+1 received by user: 5


  # 955610 20-Dec-2013 18:20
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John, $20 top up on 07/03/2012 ref 48938432
Have not had any message from vf since that notification.
Thanks

 
 
 
 


19282 posts

Uber Geek
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  # 955611 20-Dec-2013 18:22
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If the phone is off then the SMS will expire before they can be delivered, We can only attempt to contact the end user

Viewing the expiry date of a Prepay account can be checked by the end user using SMS or logging into ' My Account '

John

19282 posts

Uber Geek
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  # 955613 20-Dec-2013 18:39
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Also I am only guessing the Prepay number has expired for non topup, This is what it sounds like

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  # 955629 20-Dec-2013 19:16
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kandjc: John, $20 top up on 07/03/2012 ref 48938432
Have not had any message from vf since that notification.
Thanks


That's way more than 12 months ago..




Regards,

Old3eyes


19282 posts

Uber Geek
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  # 955630 20-Dec-2013 19:24
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There will be a valid reason why the expiry date changed

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