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# 138212 25-Dec-2013 11:15
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The "change my plan" (sales) team isn't at work today (totally reasonable) so the customer service person who switched to the new phone's SIM card suggested we change the plan online. The customer portal's down though, which my fiance says is about normal.

I don't expect anything fixed in the next couple of days. If it proves unreliable Telecom may be a better option, though Vodafone are slightly better value I think.


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  # 957220 25-Dec-2013 11:25
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We have a notification up on the VodafoneNZ community a few threads you start are already covered maybe you should save a link to the status page

Call back and ask a front line staff member to make the change if you can't do it online

John

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  # 957236 25-Dec-2013 12:11
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I heard that Vodafone CEO is dealing with the issue. It will be a major blow to Vodafone if your fiance move to Telecom.

Seriously, what is the point of this thread? Are you threatening Vodafone?





 
 
 
 




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  # 957238 25-Dec-2013 12:12
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I didn't start any threads on the Vodafone forum, I don't use it. Customer services can't change plans today apparently. Will call back in couple days.



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  # 957239 25-Dec-2013 12:14
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nakedmolerat: I heard that Vodafone CEO is dealing with the issue. It will be a major blow to Vodafone if your fiance move to Telecom.

Seriously, what is the point of this thread? Are you threatening Vodafone?


Not a threat. Just mentioned if it's not reliable we'll find a service that is. Point of the thread is to tell Vodafone the customer portal is down so they can fix it some time.

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  # 957243 25-Dec-2013 12:39
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We knew it was offline that is why notification was up on the VodafoneNZ Status page



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  # 957249 25-Dec-2013 14:08
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I should probably have checked there...

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