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44 posts

Geek
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# 138569 9-Jan-2014 10:46
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can anyone from vodafone confirm whether the Account Summary info from the VF android app is broken? i do have a screenshot but can't upload to GZ because on work PC.

as of right now, according to my usage on the smart19data plan i have

used - remaining
500MB - 2572MB

bonus MB top up bonus data
used - remaining
179MB - 2893MB

or have i stumbled across a secret vodafone promotion released early? if it is a mistake, can i keep the data allowance please?

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Uber Geek
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  # 963743 9-Jan-2014 10:50
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DM me your mobile number and I can take a look

John

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  # 963761 9-Jan-2014 11:16
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Can you login to ' My Account ' on the main Vodafone NZ site and what figures do you see then?

 
 
 
 




44 posts

Geek
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  # 963797 9-Jan-2014 11:52
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johnr, i swear i'm not dreaming or making things up. both myvodafone website and app show the same thing.




44 posts

Geek
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  # 963800 9-Jan-2014 11:55
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and this is from my mobile browser login to myvodafone


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Uber Geek
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  # 963816 9-Jan-2014 12:03
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interesting



44 posts

Geek
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  # 963821 9-Jan-2014 12:09
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yup my thoughts exactly. so either i've purchased some sort of data add-on by accident (which can't be because i don't have any credit), or i'm getting 6GB of data for being a super loyal customer for 14 years lol.

i'd like to think it was the latter.

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  # 963828 9-Jan-2014 12:40
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tilde: yup my thoughts exactly. so either i've purchased some sort of data add-on by accident (which can't be because i don't have any credit), or i'm getting 6GB of data for being a super loyal customer for 14 years lol.

i'd like to think it was the latter.


I sent you in the DM what you actually have

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  # 963832 9-Jan-2014 12:48
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Trying to find out why you are getting those figures

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Ultimate Geek
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  # 963866 9-Jan-2014 13:50
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Similar figures here. Desperately trying to use 6 gig before the bug is found :)

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  # 963878 9-Jan-2014 14:01
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If you SMS myaddons to 756 what response do you get back?

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  # 963880 9-Jan-2014 14:04
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We are looking into the issue now will update thread when we know more,

Edit: Issue has been found and will be fixed soon, Customers are not getting 3GB or 6GB sorry

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  # 963897 9-Jan-2014 14:35
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Fixed now

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