Lost/missing txt messages Vodafone to Telecom and vice versa

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60 posts

Master Geek

Reply # 966764 14-Jan-2014 13:06

just sent a text from Vodafone to telecom and from telecom to Vodafone, neither has come through after 5 mins

hamistheman

60 posts

Master Geek

Reply # 966775 14-Jan-2014 13:24

hamistheman: just sent a text from Vodafone to telecom and from telecom to Vodafone, neither has come through after 5 mins

Update - vodafone to telecom came through just after last post, telecom to vodafone still hasn't come through...

Out of interest, was the network status page ever updated to say SMSing had issues - there's nothing on there now..

geoffwnz

369 posts

Ultimate Geek
+1 received by user: 67

Reply # 966793 14-Jan-2014 13:41

My missing text turned up around 11:45.
Haven't tried since.

MotorDrive Photography

Demeter

696 posts

Ultimate Geek
+1 received by user: 399

Trusted

Reply # 966831 14-Jan-2014 14:20

There was a post about the SMS system, but it has since been archived as it was resolved. It probably wasn't on that forum for very long. If possible, newly sent test messages especially between providers would be reaully useful - if there is still an issue I need to get our network team on it right away.

http://community.vodafone.co.nz
onlinecare@vodafone.co.nz

timmmay

12600 posts

Uber Geek
+1 received by user: 2029

Trusted

Subscriber

Reply # 966835 14-Jan-2014 14:28

Appears to be working again now. What was the problem?

AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
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johnr

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 966839 14-Jan-2014 14:30

timmmay: Appears to be working again now. What was the problem?

Sorry can't post as RCA needs to be done, With a outage like this once resolved a ton more work goes on, Why it happened , Stop it from happening again , Can we get a work around in future if it happens again ETC.....

hamistheman

60 posts

Master Geek

Reply # 966863 14-Jan-2014 15:08

Demeter: There was a post about the SMS system, but it has since been archived as it was resolved. It probably wasn't on that forum for very long. If possible, newly sent test messages especially between providers would be reaully useful - if there is still an issue I need to get our network team on it right away.

Just tested with new sms's

Vodafone to telecom less than one minute.
telecom to vodafone around 7 mins.

Cheers,
H

timmmay

12600 posts

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+1 received by user: 2029

Trusted

Subscriber

Reply # 967046 14-Jan-2014 19:03

Ok it's half buggered again - and it's not reliable.

Texts from Vodafone to Telecom are coming through reasonably quickly, but Telecom to Vodafone are either not all arriving, arriving 30 minutes late, etc. One message I sent at 6:33 just arrive, and another I sent at 18:13 didn't arrive at all - at least not as of 7pm.

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tritex

185 posts

Master Geek
+1 received by user: 6

Reply # 967171 14-Jan-2014 22:01

timmmay: Ok it's half buggered again - and it's not reliable.

Texts from Vodafone to Telecom are coming through reasonably quickly, but Telecom to Vodafone are either not all arriving, arriving 30 minutes late, etc. One message I sent at 6:33 just arrive, and another I sent at 18:13 didn't arrive at all - at least not as of 7pm.

Telecom to Vodafone direction stopped working again for me at around 1700 tonight. Still unresolved as at 2200.

Wills1

698 posts

Ultimate Geek
+1 received by user: 11

Reply # 967240 15-Jan-2014 05:58

Yes still broken. Telecom to Vodafone texts not getting through.

Demeter

696 posts

Ultimate Geek
+1 received by user: 399

Trusted

Reply # 967250 15-Jan-2014 07:02

Hi guys, thanks for the feedback. I am following up on this now and will update as soon as I have more info.

http://community.vodafone.co.nz
onlinecare@vodafone.co.nz

johnr

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 967251 15-Jan-2014 07:09

Further investigation has been ongoing over night

Wills1

698 posts

Ultimate Geek
+1 received by user: 11

Reply # 967257 15-Jan-2014 07:35

iMessage sending to iphone on Vodafone network also not working.

johnr

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 967259 15-Jan-2014 07:40

Wills1: iMessage sending to iphone on Vodafone network also not working.

This is a Apple service not Vodafone and not related in anyway

timmmay

12600 posts

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+1 received by user: 2029

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Subscriber

Reply # 967544 15-Jan-2014 14:00

It's still not working properly. I got a txt to my Telecom phone at 13:00, I replied at 13:01 and it didn't arrive.

Do I need to post to the Telecom forum to tell them about the problem or is this a Vodafone issue? I presume the tech guys speak to each other anyway.

AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
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