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785 posts

Ultimate Geek

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  #967549 15-Jan-2014 14:03
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timmmay: It's still not working properly. I got a txt to my Telecom phone at 13:00, I replied at 13:01 and it didn't arrive.

Do I need to post to the Telecom forum to tell them about the problem or is this a Vodafone issue? I presume the tech guys speak to each other anyway.


We think it's very close to being resolved now, just doing some final checks. Appreciate your patience.

19282 posts

Uber Geek
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  #967562 15-Jan-2014 14:14
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timmmay: It's still not working properly. I got a txt to my Telecom phone at 13:00, I replied at 13:01 and it didn't arrive.

Do I need to post to the Telecom forum to tell them about the problem or is this a Vodafone issue? I presume the tech guys speak to each other anyway.


Yes Telecom NZ know what is happening

 
 
 
 




15910 posts

Uber Geek

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  #967564 15-Jan-2014 14:18
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Cool. Just letting you know in case you thought it was working again. I know not to rely on it now.

285 posts

Ultimate Geek


  #967571 15-Jan-2014 14:29
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Is there any guarantee that delayed messages will get through once the issue is resolved, or is it perhaps best to resend?




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Uber Geek

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  #967575 15-Jan-2014 14:35
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I'm switching to WhatsApp. Seems a lot of people use it already, and I'll get the people I communicate with most often to install it. Problem solved.

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Master Geek


  #967895 16-Jan-2014 06:45
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Is there any chance that the Vodafone text black hole problem will be completely fixed over the next day or so?.

I haven't received any 2FA codes from my bank ( who blame Vodafone ), and apparently random texts from Telecom users either get though immediately, or not at all.

709 posts

Ultimate Geek

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Vodafone NZ

  #967932 16-Jan-2014 08:52
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Normally I'd leave this for johnr to reply to, but he's actually working to help resolve the issue so he's flat tack. We're sorry about the hassle folks - we really are trying our best to get this sorted as quickly as possible.




 
 
 
 




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Uber Geek

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  #967944 16-Jan-2014 09:14
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WhatsApp is working quite well. It has delivery notifications too :)

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Uber Geek


  #967970 16-Jan-2014 09:34
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This does not appear to be on the Vodafone Network Status page

709 posts

Ultimate Geek

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Vodafone NZ

  #967982 16-Jan-2014 09:46
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lxsw20: This does not appear to be on the Vodafone Network Status page


http://community.vodafone.co.nz/t5/Network-status/CONFIRMED-ISSUE-Loss-of-some-Short-Codes-Services/m-p/114258#M378







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Uber Geek

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  #967983 16-Jan-2014 09:51
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That's not the network status page, that's a forum that very few people will bother reading. The network status page is here.

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Master Geek


  #967985 16-Jan-2014 09:54
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Completley agree with Timmay!

 

 

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Uber Geek


  #967986 16-Jan-2014 09:59
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Yeap if I google Vodafone Network Status I get the link that Timmmay posted, and where I would expect the info to be.

709 posts

Ultimate Geek

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Vodafone NZ

  #967988 16-Jan-2014 10:02
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Fair enough, I'll find out why it isn't on there.




67 posts

Master Geek


  #967997 16-Jan-2014 10:04
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Its on the telecom network status page... http://www.telecom.co.nz/whatsnew/?f=network-status

 

 

Back to all articles

 

 

Jan 16, 2014

 

Mobile Service Status

 

 

Intermittent Issue with SMS services

 

 

 

Telecom is aware of issues with sending and receiving Text messages to other networks. Other service provider Technicians are currently working on this issue.

 

We apologise for any inconvenience it may have caused.    

 

 



http://www.telecom.co.nz/whatsnew/mobileservicestatus/

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