Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1032 posts

Uber Geek
+1 received by user: 103


# 138907 21-Jan-2014 13:56
Send private message

Hi guys,

Been having a bit of trouble getting my current Vodafone/Telstra 021 number moved over to a micro sim that a guy at a Vodafone store kindly gave me for free.
I was advised to call 0800 number that came with the card, tell them the code on the card, and they'll do the rest.

I call the number, and I'm told to do it online.


I login in to my account... "Sorry, there is a temporary fault which has caused your login to fail. To regain access to My Account please try again after 48 hours or if urgent call us on 777 from your Vodafone mobile or 0800 800 021 to resolve."

That's okay, it's no rush.
I check back after 3 days.

Same message.

I call the 0800 number.
Three departments,and one lunch-break later, I have a lady telling me that after all that I need to physically GO INTO THE STORE to transfer numbers.

Before I manged to say, "I'll go to the competition", the lady says "....and this would be the same if you went with another provider."
- well my co-worker next to me did just that, and she didn't have to leave her desk to do so.

So which is it?

I can't do it online.

Nobody will do it on the phone.

Getting to the store is a real pain for me and I resent having to go out of my way to do so.

Don't they want me to give them money and keep me as a customer?

Basically I'm hoping someone from Vodafone here sees this and can address my problem before I take my money elsewhere.

My very metal Doctor Who theme

Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

# 971775 21-Jan-2014 17:26
Send private message

All sorted and complete

Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Huawei's scholarship programme showcases international business to Kiwi undergrads
Posted 22-Jul-2019 17:53

Spark Sport launches across a range of new devices
Posted 22-Jul-2019 13:19

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21

Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36

Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57

Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48

New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35

Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00

Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34

OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28

Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20

New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09

ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05

New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.