Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22
189 posts

Master Geek


  # 986874 13-Feb-2014 16:58
Send private message

VDSL was scheduled for 4pm tomorrow. Just got an email from VF saying this is now been pushed out to 18/2.  Are they committing to installations before checking with Chorus? Or are we just being bumped for other higher priority customers?

Been on hold for 30min with call centre, so I give up using that avenue to find an answer to this.

19282 posts

Uber Geek
Inactive user


  # 986878 13-Feb-2014 17:02
Send private message

Malingo: VDSL was scheduled for 4pm tomorrow. Just got an email from VF saying this is now been pushed out to 18/2.  Are they committing to installations before checking with Chorus? Or are we just being bumped for other higher priority customers?

Been on hold for 30min with call centre, so I give up using that avenue to find an answer to this.


Dates come from the installer, Vodafone / Retail service providers pass on the INFO

Customers can't be bumped around for higher priority customers, Job comes in it's assigned

Has to be a valid reason why the installer has moved the date and would not be related to the retail service provider and be pleased you were advised of the change of date before hand

 
 
 
 


189 posts

Master Geek


  # 986913 13-Feb-2014 17:53
Send private message

johnr:
Malingo: VDSL was scheduled for 4pm tomorrow. Just got an email from VF saying this is now been pushed out to 18/2.  Are they committing to installations before checking with Chorus? Or are we just being bumped for other higher priority customers?

Been on hold for 30min with call centre, so I give up using that avenue to find an answer to this.


Dates come from the installer, Vodafone / Retail service providers pass on the INFO

Customers can't be bumped around for higher priority customers, Job comes in it's assigned

Has to be a valid reason why the installer has moved the date and would not be related to the retail service provider and be pleased you were advised of the change of date before hand
Got through after 36min on hold, and yes that is the response I got.  So its a chorus issue.  None the less, gave feedback on my response email around the length of waiting time to VF.
Oh well, Tuesday it is.

1336 posts

Uber Geek


  # 986976 13-Feb-2014 20:29
Send private message

Currently on ADSL with a second modem down the end of the house to increase WiFi coverage so I guess if I went to VDSL I would have to buy a second modem. What options are there?

463 posts

Ultimate Geek


  # 986987 13-Feb-2014 20:47
Send private message

johnr:
Malingo: VDSL was scheduled for 4pm tomorrow. Just got an email from VF saying this is now been pushed out to 18/2.  Are they committing to installations before checking with Chorus? Or are we just being bumped for other higher priority customers?

Been on hold for 30min with call centre, so I give up using that avenue to find an answer to this.


Dates come from the installer, Vodafone / Retail service providers pass on the INFO

Customers can't be bumped around for higher priority customers, Job comes in it's assigned

Has to be a valid reason why the installer has moved the date and would not be related to the retail service provider and be pleased you were advised of the change of date before hand


I had vdsl installed on Monday.
It did not go according to 'my' plan. It wasn't the installers fault, he was super helpful.
He hold me that they realistically could only do 4 installs per day.
After mine, if he got in another 2 (or 3), he would have been moving.

At the end of the day:
VDSL - 10 points.
WAF - zero points and making life hell.




PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL) in bridge mode to Ubiquiti Edgerouter Lite-3, 3 x Grandstream GWN7610 (Mesh)
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 5 x Amazon FireTV, TiVo, Echo, Dot, Spot, Broadlink RM Pro+, Ambi Climate
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


19282 posts

Uber Geek
Inactive user


  # 986996 13-Feb-2014 21:02
Send private message

peejayw: Currently on ADSL with a second modem down the end of the house to increase WiFi coverage so I guess if I went to VDSL I would have to buy a second modem. What options are there?


Turn the second modem into a WiFi hotspot

19 posts

Geek


  # 987214 14-Feb-2014 12:28
One person supports this post
Send private message

I had my Vodafone VDSL installed this week.  It took 7 business days from the day I signed up.  I am very pleased with the process and outcome.

Getting 37 down and 10 up

 
 
 
 


5402 posts

Uber Geek

Trusted
Lifetime subscriber

  # 987269 14-Feb-2014 14:04
One person supports this post
Send private message

alisam: At the end of the day:
VDSL - 10 points.
WAF - zero points and making life hell.

I don't understand the low WAF score - it's only one RJ45 jackpoint, and to the untrained eye its looks exactly like a phone jackpoint.
A VDSL modem is no uglier than an ADSL modem.
Fibre is another matter - much more conspicuous, and in two places :)




Sideface


69 posts

Master Geek

Subscriber

  # 987278 14-Feb-2014 14:20
Send private message

I had Vodafone VDSL installed on Wednesday. Really helpful and friendly Chorus contractor. Installed speed is better than the pre-qual result so happy with it.

Currently showing 23 Down and 8 Up on the modem statistics page but 20 Down and 2 Up on Speedtest.net (Vodafone Auck server). I'm confused why the Up speed is so much slower but its not a critical issue at the moment. I will check back in a few weeks to see if anything changes.

Had a few disconnects the first night but it has settled down now (fingers crossed).

Just one question. I had ADSL before with 15dB Down and 5dB Up attenuation showing in the modem. Now the attenuation is 0dB Down and Up? I'm assuming the modem (HG659) is not reporting it correctly. Any suggestions?

'That VDSL Cat'
11018 posts

Uber Geek

Trusted
Spark
Subscriber

  # 987281 14-Feb-2014 14:24
Send private message

NotReally: I had Vodafone VDSL installed on Wednesday. Really helpful and friendly Chorus contractor. Installed speed is better than the pre-qual result so happy with it.

Currently showing 23 Down and 8 Up on the modem statistics page but 20 Down and 2 Up on Speedtest.net (Vodafone Auck server). I'm confused why the Up speed is so much slower but its not a critical issue at the moment. I will check back in a few weeks to see if anything changes.

Had a few disconnects the first night but it has settled down now (fingers crossed).

Just one question. I had ADSL before with 15dB Down and 5dB Up attenuation showing in the modem. Now the attenuation is 0dB Down and Up? I'm assuming the modem (HG659) is not reporting it correctly. Any suggestions?


http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=139050&page_no=3#987149

sounds very much the same situation. 

as i said to the poster there, it sounds likely that your connection is on a adsl rate plan on vodafones side, which is limiting speed.


once again, vodafone staff would have to confirm this.

as for your atteuation, without a doubt, sounds like the modem missreporting. given 15db on adsl, ild assume about 17~19db. which 23/8 isnt bad for.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


69 posts

Master Geek

Subscriber

  # 987286 14-Feb-2014 14:34
Send private message

Thanks Hio77,

Thanks for the link and I'd agree that the Speedtest results look very similar. I'm not sure why Vodafone would have put it on an ADSL profile as it is a new connection. I'll give them a call.

The installer was also surprised with a 23/8 result as he said I was 850m from the cabinet and 900m is the max for VDSL.

'That VDSL Cat'
11018 posts

Uber Geek

Trusted
Spark
Subscriber

  # 987288 14-Feb-2014 14:40
Send private message

NotReally: Thanks Hio77,

Thanks for the link and I'd agree that the Speedtest results look very similar. I'm not sure why Vodafone would have put it on an ADSL profile as it is a new connection. I'll give them a call.

The installer was also surprised with a 23/8 result as he said I was 850m from the cabinet and 900m is the max for VDSL.


given your attenuation, and real world distance (im assuming hes talking cable and not driven distance) 23/8 is decent.


most ISPs do it, you will find threads or orcon and telecom customers being capped till a profile change on their ISPs side all around.

it is an odd thing to do, ild assume its around congestion control. the fact that its almost exactly 20/2 though is a clear sign. (although with a 23mbit sync your downs arent gonna rise much more till they hit maxing out)

just make sure you attack it from the 8mbit sync, 2mbit throughput angle, 20mbit down on a 23Mbit sync can easily be argued as nothing to be concerned about.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


6615 posts

Uber Geek
Inactive user


  # 987300 14-Feb-2014 14:55
Send private message

From my observations we change from your current ADSL ISP to ADSL with us then move it to VDSL.

189 posts

Master Geek


  # 987447 14-Feb-2014 18:55
Send private message

r055b: I had my Vodafone VDSL installed this week.  It took 7 business days from the day I signed up.  I am very pleased with the process and outcome.

Getting 37 down and 10 up
What did you get with ADSL approx?

19 posts

Geek


  # 987496 14-Feb-2014 19:50
Send private message

Malingo:
r055b: I had my Vodafone VDSL installed this week.  It took 7 business days from the day I signed up.  I am very pleased with the process and outcome.

Getting 37 down and 10 up
What did you get with ADSL approx?


I was getting about 13 down and 1 up on ADSL.

1 | ... | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.