Vodafone VDSL service/plans discussion

Forums › Vodafone New Zealand › Vodafone VDSL service/plans discussion

1 | ... | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22

189 posts

Master Geek
+1 received by user: 7

# 990010 18-Feb-2014 21:20

hio77:
hairy1: If you were getting 7 down before you are probably close to the line length limit.

7 down would indeed indicate iver a bad line (eg internal wiring bad), or alot of interference, in-which will be by a factor of 10+ on VDSL.

If its internal wiring, not much I can do there as we are currently renting.

hio77

'That VDSL Cat'
10398 posts

Uber Geek
+1 received by user: 2500

Trusted

Spark

Subscriber

# 990015 18-Feb-2014 21:25

Malingo:
hio77:
hairy1: If you were getting 7 down before you are probably close to the line length limit.

7 down would indeed indicate iver a bad line (eg internal wiring bad), or alot of interference, in-which will be by a factor of 10+ on VDSL.
If its internal wiring, not much I can do there as we are currently renting.

the way you have said this, confuses me, does this mean, the chorus tech did not install a cat5 run and central splitter?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Malingo

189 posts

Master Geek
+1 received by user: 7

# 990039 18-Feb-2014 22:03

hio77:
Malingo:
hio77:
hairy1: If you were getting 7 down before you are probably close to the line length limit.

7 down would indeed indicate iver a bad line (eg internal wiring bad), or alot of interference, in-which will be by a factor of 10+ on VDSL.
If its internal wiring, not much I can do there as we are currently renting.

the way you have said this, confuses me, does this mean, the chorus tech did not install a cat5 run and central splitter?

I was not at home when he installed (the wife was). He definitly installed a new jackpoint in the house, and apparently tried to do something on the outside connection again when he noted the speed.

Is this something they need to do at every install (cat5 and splitter)? Note I have naked broadband, with no telephone connection. With internal wiring, I was referring to wiring from external connection to the jackpoint inside the house.

Malingo

189 posts

Master Geek
+1 received by user: 7

# 990876 20-Feb-2014 07:42

Just took a look and I don't think he has done either. He has used the original cabling in the house( I can't see any new cat5 laid). Jack point changed to new vdsl one. Should I call vodafone and ask him to come back to install the cat 5 ?

Disrespective

1805 posts

Uber Geek
+1 received by user: 127

# 990936 20-Feb-2014 09:31

Finally got my connection done yesterday. I've got poor max sync rates (I must be a fair distance from the cabinet) but still better than ADSL. ~25/7 vs ~16/1.

I'm in the process of upgrading my networking/modem though so things might change. Should I keep the HG659 connected for a while before swapping over to the draytek? Or does it not really matter which modem is connected? And now that I think about it, Vodafone VDSL is IPoE right? Does the HG659 let me see the connection details so I can copy them to the Draytek?

For what it matters, the tech just installed a new jack (and I presume a master splitter) next to an existing one in my apartment. Nothing extra.

NikT

1528 posts

Uber Geek
+1 received by user: 544

Trusted

# 990985 20-Feb-2014 10:39

One person supports this post

Disrespective: Finally got my connection done yesterday. I've got poor max sync rates (I must be a fair distance from the cabinet) but still better than ADSL. ~25/7 vs ~16/1.

I'm in the process of upgrading my networking/modem though so things might change. Should I keep the HG659 connected for a while before swapping over to the draytek?

Because of the DLM process that monitors & stabilises your connection over the first 10 days, it's not recommend to turn the modem off at all during this time - including swapping it out. Would wait until after this period. :)

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones

sbowness

192 posts

Master Geek
+1 received by user: 18

Subscriber

# 991064 20-Feb-2014 12:46

Grrr. CSR made me switch mine off three times on Tuesday when there was no internet connection. Turned out to be a setting at the VF end. I hope that hasn't stuffed up DLM. Is there any way to reinitiate the process if it has?

hio77

'That VDSL Cat'
10398 posts

Uber Geek
+1 received by user: 2500

Trusted

Spark

Subscriber

# 991068 20-Feb-2014 12:50

sbowness: Grrr. CSR made me switch mine off three times on Tuesday when there was no internet connection. Turned out to be a setting at the VF end. I hope that hasn't stuffed up DLM. Is there any way to reinitiate the process if it has?

you can ask for a DLM reset, but chances are vodafone wont touch your line until after your 10 days.

i really do wish the CSR faults process was a little LESS rebooty for VDSL, but not alot you can do.

the real problem is, if DLM has registered the reboot as a CPE reboot or a line fault, often it picks the later, in-which it then trys to stabilize your line.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Disrespective

1805 posts

Uber Geek
+1 received by user: 127

# 991098 20-Feb-2014 13:43

That's interesting. I had the modem restart a couple of times because the tech had moved the plug to a flaky location and it kept getting bumped out.

Would it be worth me bothering to call and get the DLM re-started? Further to this, can I ask for the DLM to re-done down the track if the wiring was changed?a

hio77

'That VDSL Cat'
10398 posts

Uber Geek
+1 received by user: 2500

Trusted

Spark

Subscriber

# 991106 20-Feb-2014 13:45

Disrespective: That's interesting. I had the modem restart a couple of times because the tech had moved the plug to a flaky location and it kept getting bumped out.

Would it be worth me bothering to call and get the DLM re-started? Further to this, can I ask for the DLM to re-done down the track if the wiring was changed?a

being in your first day, you dont need to worry too much. in the first 10 days, DLM makes its moves daily rather than weekly or so.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

sbowness

192 posts

Master Geek
+1 received by user: 18

Subscriber

# 991617 21-Feb-2014 09:11

One person supports this post

I've just asked for my DLM to be reset (although I've had to send an email to get it done because the Help Desk is "experiencing heavy volumes at the moment" - tell me something I haven't heard before). I initially got 37/10 but now only get 29/9.

During DLM, are there any issues with using VPNs while it is being run?

hio77

'That VDSL Cat'
10398 posts

Uber Geek
+1 received by user: 2500

Trusted

Spark

Subscriber

# 991693 21-Feb-2014 11:15

sbowness: I've just asked for my DLM to be reset (although I've had to send an email to get it done because the Help Desk is "experiencing heavy volumes at the moment" - tell me something I haven't heard before). I initially got 37/10 but now only get 29/9.

During DLM, are there any issues with using VPNs while it is being run?

no, using a vpn wont affect it. sounds like the 37 MAY have been a little unstable, and DLM has pulled you back just a tad.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Coil

6615 posts

Uber Geek
+1 received by user: 2293
Inactive user

# 991697 21-Feb-2014 11:17

sbowness: Grrr. CSR made me switch mine off three times on Tuesday when there was no internet connection. Turned out to be a setting at the VF end. I hope that hasn't stuffed up DLM. Is there any way to reinitiate the process if it has?

It stuffed mine.

hio77

'That VDSL Cat'
10398 posts

Uber Geek
+1 received by user: 2500

Trusted

Spark

Subscriber

# 991700 21-Feb-2014 11:18

TimA:
sbowness: Grrr. CSR made me switch mine off three times on Tuesday when there was no internet connection. Turned out to be a setting at the VF end. I hope that hasn't stuffed up DLM. Is there any way to reinitiate the process if it has?

It stuffed mine.

*fixed :3

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Coil

6615 posts

Uber Geek
+1 received by user: 2293
Inactive user

# 991701 21-Feb-2014 11:19

sbowness: I've just asked for my DLM to be reset (although I've had to send an email to get it done because the Help Desk is "experiencing heavy volumes at the moment" - tell me something I haven't heard before). I initially got 37/10 but now only get 29/9.

During DLM, are there any issues with using VPNs while it is being run?

Dont play around with the almighty DLM, I was on 49Mbp/s, DLM-1 and all. I wanted to reset it as i was on trial and rebooted heaps over that time. Now im on 39-40/10

1 | ... | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22