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128 posts

Master Geek


# 139065 26-Jan-2014 21:55
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A friend has a recurring issue with her Xperia J. She says that frequently, the phone fails to collect push emails when out and about on the mobile data connection. When she arrives home (wifi) they all arrive.

She lives in Queenstown in an area of poor reception but this problem seems to happen in other areas also. I have previously checked APNs, checked the Vodafone site for correct settings, made sure the phone was up to date etc. Any other suggestions about what I could check? Although possible, it seems unlikely that she is in such bad reception areas so often (except when she is at home) that that would be the issue.

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19282 posts

Uber Geek
Inactive user


  # 974860 26-Jan-2014 22:26
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What APN is the handset set to use for internet access and when no emails are coming in can they browse the web on the handset?

1923 posts

Uber Geek


  # 974861 26-Jan-2014 22:27
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Possibly the handset is not fuly compatible with the VF network.
There appear to be 2 versions of the model. Check which it is, and where she purchased it from.

 
 
 
 




128 posts

Master Geek


  # 974866 26-Jan-2014 22:31
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I'll need to check the APN later. I know tonight in central Dunedin she was unable to browse the web. The phone is a German T-Mobile one, she got it there. I'll check the exact model number and post. Thanks for the tip about different versions.

19282 posts

Uber Geek
Inactive user


  # 974867 26-Jan-2014 22:32
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Make sure the APN is set to ' vodafone ' not ' www.vodafone.net.nz '



128 posts

Master Geek


  # 974869 26-Jan-2014 22:39
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So I read the st26i model does not have hsdpa 850. Would that make a difference with Vodafone here?

19282 posts

Uber Geek
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  # 974871 26-Jan-2014 22:48
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nickb99: So I read the st26i model does not have hsdpa 850. Would that make a difference with Vodafone here?


We don't use the 850Mhz band



128 posts

Master Geek


  # 974952 27-Jan-2014 10:02
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Its an ST26i model and the APN was set to 'www.vodafone.net.nz'. I've changed it to 'vodafone'. Lets see if that helps. Thanks for your suggestions.

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