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57 posts

Master Geek

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# 140908 24-Feb-2014 12:02
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With no VDSL or UFB available at my address (Helston Road, Paparangi, Wellington) for the foreseeable future, I decided to switch from Spark (Telecom) ADSL2+ to Vodafone Cable.  I had requested a switch date of 25/02 (tomorrow) but haven't heard from anyone at VF to confirm whether this will go ahead.  I've tried calling their 0508 888 800 number but have given up twice after having to hold for >30mins :(

Anyone here from VF who could help out a fellow geekzoner?

The last thing i want is to be without phone or internet during the switch.

Cheers

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15012 posts

Uber Geek

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  # 993271 24-Feb-2014 12:53
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Strangely enough, for a communications company they're pretty poor at communications. Try calling from your cell phone, on speaker, after work. They will answer eventually.

Posting in social media is the best way to get things done with VF/TC though.

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  # 993272 24-Feb-2014 12:54
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Cable, Fun!!

@NikT He is the Cable and most things that exist Guru.

 
 
 
 


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  # 993273 24-Feb-2014 12:56

Hi Edwin,

 There's a bit of a backlog of technician requests in Wellington right now, so it will depend when the installation request was originally submitted. If you flick me a PM with your account number, I can take a look.

 

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones




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Master Geek

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  # 993283 24-Feb-2014 13:10
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Thanks @NikT.  Just PMed you the reference numbers i got.

I just had a look at the Vodafone NZ facebook page and the number of complaints is shocking.
I hope i haven't shot myself in the foot by switching - only reason for the switch was faster internet, otherwise i was very happy with the Telecom service.

I guess it's not too late to cancel the switch so anyone have any compelling arguments to stay with Telecom.  I would have stayed if i could get VDSL speeds but no VDSL coverage at my place :(

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Ultimate Geek

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Vodafone NZ

  # 993285 24-Feb-2014 13:12
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timmmay: Strangely enough, for a communications company they're pretty poor at communications. Try calling from your cell phone, on speaker, after work. They will answer eventually.

Posting in social media is the best way to get things done with VF/TC though.


Are our phone wait times really that much longer than other providers? People seem to resort to picking up the phone as a first course of action, rather than looking for online solutions or our self-service channels. Hopefully this changes in future.




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  # 993306 24-Feb-2014 13:27
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Demeter:
timmmay: Strangely enough, for a communications company they're pretty poor at communications. Try calling from your cell phone, on speaker, after work. They will answer eventually.

Posting in social media is the best way to get things done with VF/TC though.


Are our phone wait times really that much longer than other providers? People seem to resort to picking up the phone as a first course of action, rather than looking for online solutions or our self-service channels. Hopefully this changes in future.


Snap I tend to wait a few minutes, if at all. The OP said above he gave up after two 30 minute waits. I found TC quite variable, occasionally answered immediately, more often 5 - 10 minutes, occasionally longer. Two 30 minute wait times is unlucky.

Service was a factor in the reason I left TC, though it was a small factor, as once you get it going it generally just keeps going.



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Master Geek

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  # 993310 24-Feb-2014 13:37
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Demeter:
timmmay: Strangely enough, for a communications company they're pretty poor at communications. Try calling from your cell phone, on speaker, after work. They will answer eventually.

Posting in social media is the best way to get things done with VF/TC though.


Are our phone wait times really that much longer than other providers? People seem to resort to picking up the phone as a first course of action, rather than looking for online solutions or our self-service channels. Hopefully this changes in future.


All correspondence I received from VF suggested calling the 0508 888 800 number quoting a reference number to track progress.  Would be nice if it listed other channels available for such queries.

 
 
 
 


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Master Geek


  # 993322 24-Feb-2014 13:57
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If you call some of their call centres on a mobile, the IVR will ask if you want to get a call back when you get to the front of the queue, so you can get on with other things without waiting on a queue.

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  # 993323 24-Feb-2014 13:58
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We also offer a online dedicated community / forum



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Master Geek

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# 993409 24-Feb-2014 16:02
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Thanks for the update @NikT... You've made my day.

My address has not had cable services before, so requires some additional underground cabling to get everything up & running. The contractors will do the cabling work this Friday and the installation late next week.

 

Here's hoping I'm on cable speeds in a couple of weeks :)

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Uber Geek

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  # 993415 24-Feb-2014 16:12

No worries at all! :)




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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Uber Geek


  # 993702 24-Feb-2014 22:19
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Strange...when I look at the Chorus SAT on their website it appears you have fibre available right now?



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Master Geek

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  # 994120 25-Feb-2014 13:37
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quickymart: Strange...when I look at the Chorus SAT on their website it appears you have fibre available right now?


Are you using [url]http://www.chorus.co.nz/sat[url]?

This is my street :(


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  # 994379 25-Feb-2014 19:37
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Yes, I was and the layers make it appear that the whole street will eventually get fibre. I guess you're in the white location? Try turning on all the layers - you're in a UFB zone.

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Ultimate Geek


  # 994428 25-Feb-2014 20:58
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quickymart: Yes, I was and the layers make it appear that the whole street will eventually get fibre. I guess you're in the white location? Try turning on all the layers - you're in a UFB zone.


Being in a UFB zone and actually getting UFB installed anytime soon are two very different things :)  I imagine that Helston Road is very much like large parts of Paraparaumu Beach. Its in a zone but no plans have been formulated for when at this stage. (And given the ones that are planned aren't due until 2016 that tells you something about how long you'll be waiting....)

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