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89 posts

Master Geek

  # 75484 21-Jun-2007 10:36
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Yes, it is all possible. I'd want to phase out the TCL number & get all your customers back calling on the old Telecom number. I think if it were me in this situation I would get an extra VFX line & port the TCL number onto it. I would answer it for a while & tell each caller that the line is being closed & they should use the Telecom number next time they call. Then after a period you could just leave it being answered by a recording announcing the new number. With VFX voice mail you can give people the option of being transfered when they press 0. So you could leave an announcemnet that says something like 'Thanks for calling bla bla, the number you have dialed is no longer in use. The new number is XXX-XXXX, you can be connected to the new number by pressing zero now.' Then you can just repeat it several times (using copy & paste in a audio editing application). VFX has an 'Intercept User' function that you might be able to use here, but I can't figure out how to configure it.

I had to change my business number once & it took me about 3 years to completely phase out the old number.

3594 posts

Uber Geek


  # 75485 21-Jun-2007 10:42
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VFX has an 'Intercept User' function that you might be able to use here, but I can't figure out how to configure it.

I's a Network Only function where we can put in a redirection Number on a VFX line, ie in case of Emergency , we can put in a New Number and a transfer on 0 option as well as default announcemet or a personalised one.

Intercept User
Intercept User allows your administrator to graciously take your phone out of service while providing callers with informative announcements and alternate routing options.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink



I iz your trusted friend
5846 posts

Uber Geek

Mod Emeritus
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  # 75488 21-Jun-2007 10:51
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Thanks Andy and Phil, over the next few weeks or so, I will tell people to use the old (Telecom) numbers again. Then perhaps a month or so, I will port one number over to VFX for trial and see how it goes.

Looking forward to see the Fax2Email become available but I'm in no hurry yet. :-D

Cheers guys.

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196 posts

Master Geek


  # 76365 30-Jun-2007 12:26
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freitasm: I am about to sign up... Does anyone want to be my "friend" and receive the credit for "introducing me?"

So, did you do it???

When I switched over, I was VERY clear with TCL what I was doing - I wasn't closing the internet, just the phone. They got it right - to their credit.

As for the cost, I was paying - I think - $99 for phone + internet (4/2 @ 20gb), then just internet with TCL was $69 + free for the phone with VFX. ($11 now). Well cheaper. And a lot better.

Call quality for VFX is fantastic, even on a crappy US internet connection. Very impressed. I know you have a load of cellphones around, so 111 calls are not an issue for you - so that gets rid of the only reason I'd say "dont do it" (or "think about it")


So, if you switched - how did it go?

Nic Wise - Waiheke Island, New Zealand -

196 posts

Master Geek


  # 76369 30-Jun-2007 12:40
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freitasm: Yep, switched and posted the experience in the previous page.

Ah! My bad - didn't see the page markers at the bottom of the page.


Nic Wise - Waiheke Island, New Zealand -

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