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169 posts

Master Geek


# 141198 4-Mar-2014 13:30
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Recently I've moved flat and as the new flat already had ADSL on a contract we're using that.  However I've noticed a significant change in broadband experience.

I've moved 200 metres up the road (Karori, Wellington) and from a house that was built in the early 90's to an apartment built in the early 00's.  There was also a change in providor from Telecom to Vodafone.

Normally I would just suck it up and move on, however I am hesitant to believe that it could be a wiring issue as other people I know living in the Northland / Karori region also constantly comment on how poor the Vodafone broadband offering is in this region.  The plan we are on is the Naked Broadband "Entertain" (500GB) package.

My first step in trying to understand where the problem was, was to replace the Huawei device that Vodafone provided with a Draytek Vigor 120 + TP-Link device running Gargoyle.  This didn't fix the problem, performance in my view is still pretty shocking.

Below is a screenshot from the Vigor 120 connection overview page which when compared against this post here would indicate that everything is in line.



So the question is, is this "normal" or should we be on the phone to Vodafone and looking at getting some further assistance?

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19282 posts

Uber Geek
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  # 998823 4-Mar-2014 14:09
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If you do a speedtest on speedtest.net to the Vodafone NZ server what speed do you obtain?

John

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  # 998834 4-Mar-2014 14:19
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Your attenuation and sync rates are horrible. Because you're on a Chorus wholesale connection it wouldn't matter what ISP you're with, the results will be identical. It's not really possible to have an isolated issue just affecting Vodafone, so anybody else having issues needs to look at underlying issues they could be having with their internal wiring or internal network.

The first thing you need to do is look at your internal wiring. There is no reason why anybody in that area shouldn't be getting 10Mbps+ sync speeds.




 
 
 
 


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Uber Geek
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  # 998836 4-Mar-2014 14:21
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An apartment built in the early 00's does not mean the wiring is setup for best xDSL performance




169 posts

Master Geek


  # 998878 4-Mar-2014 15:28
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Speedtest result is below;



Interesting to note is the filter being used is the one supplied by Vodafone as part of the connection package.

I might need to get her (flatmate and account holder) to give me authority on the account and ring up and talk with tech support in the coming days.

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Uber Geek
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  # 998885 4-Mar-2014 15:34
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That is not a master filter but a line filter, When a master filter is installed the line filters are removed

Review this blog post by Steve Biddle

http://www.geekzone.co.nz/sbiddle/8357

Was the test above done over WiFi or over LAN cable plugged direct into modem? I suspect you don't need to talk to tech support but get the house wiring sorted



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Master Geek


  # 998892 4-Mar-2014 15:46
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It was done over WIFI?

 

 

 

Who would I talk to in order to get the house wiring sorted?  I have NFI about this as I've never had issues in any of my flats.

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Uber Geek


  # 998898 4-Mar-2014 15:53
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sbiddle: Your attenuation and sync rates are horrible. Because you're on a Chorus wholesale connection it wouldn't matter what ISP you're with, the results will be identical. It's not really possible to have an isolated issue just affecting Vodafone, so anybody else having issues needs to look at underlying issues they could be having with their internal wiring or internal network.

The first thing you need to do is look at your internal wiring. There is no reason why anybody in that area shouldn't be getting 10Mbps+ sync speeds.





Respectfully, I would suggest that the attenuation is high but workable, but the sync rate is appalling, when compared with the attenuation.

With 31dB attenuation, you should be able to sync a lot closer to 10Mb/s, rather than the roughly 2.2Mb/s you are seeing.

As Steve says, internal wiring is the first place to look - it is very likely to be the issue here.

 
 
 
 


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Uber Geek
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  # 998918 4-Mar-2014 16:17
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Vodafone can organize a master filter install but this does cost and best not to test over WiFi



169 posts

Master Geek


  # 998926 4-Mar-2014 16:31
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I spoke with VF helpdesk and they have sent to Chorus faults to look at as the tech I spoke to discussed with a colleague and said "Something ain't right"



169 posts

Master Geek


  # 999626 5-Mar-2014 17:42
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No need for a master filter, the chorus tech visited and found there was dodgy wiring at the termination point.

He was pretty disgusted with it because it was on both sides in the service cabinet, covered under the wiring and maintenance contract.

Fixed now an sync'd at 14 Mbps

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  # 999650 5-Mar-2014 17:58
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Good result.

Did the attenuation change at all?

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  # 999661 5-Mar-2014 18:11
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Good to see its resolved.

"how poor the Vodafone broadband offering is in this region"

We all run over the same wholesale provider so it wouldn't make the slightest difference in this case. Only until you go onto the Vodafone red network or likes of it is different.

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Uber Geek
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  # 999665 5-Mar-2014 18:25
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Speed could even be better with the house wiring setup correct for xDSL



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Master Geek


  # 999666 5-Mar-2014 18:27
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Attenuation is now 23.

I'll admit I don't know how the whole network is structured, but personally I've never had great experiences with VF so was probably a bit apprehensive.

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Uber Geek


  # 999704 5-Mar-2014 19:25
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voy1d: Attenuation is now 23.


Given it's dropped from 32, there must have been a badly corroded connection or something similar.



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