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369 posts

Ultimate Geek


# 141372 10-Mar-2014 21:15
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Does anyone here know how this works?  My father has tried a few times to get Vodafone to take over his Sky account, each time they tell him they can't because "The name on your SKY account (first name, last name or both) does not match the name on your Vodafone account. The names on your SKY and Vodafone accounts need to match before we can transfer your SKY account to Vodafone."

His name on the Sky account is

Firstname Initial Surname

on the Vodafone account is it

Firstname Initial1 Initial2 Surname

Is the extra initial enough for this process to fail?

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6615 posts

Uber Geek
Inactive user


  # 1002408 10-Mar-2014 21:25
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Hi,

It has to match character for character. Call SKY and get them to adjust.

Cheers



369 posts

Ultimate Geek


  # 1002427 10-Mar-2014 21:35
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TimA: Hi,

It has to match character for character. Call SKY and get them to adjust.

Cheers


Already tried that, they have told him his name is too long to add an additional character.  The times he has spoken to Vodafone, they haven't said they can change their side, do you know if they will if he rings back?

 
 
 
 


68 posts

Master Geek

Trusted

  # 1002546 11-Mar-2014 08:37
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UPDATE: One of the team have taken a look at this for you and will be in touch.

Byron McLean
Segment Manager
Fixed - Segment Marketing
Vodafone NZ Ltd.


767 posts

Ultimate Geek

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  # 1002661 11-Mar-2014 11:00
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Hi there

Sorry for the inconvenience. The SKY request was resubmitted this morning and will hopefully go through now.

Cheers

Dylan



369 posts

Ultimate Geek


  # 1002696 11-Mar-2014 11:40
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Thanks for help guys, I'll let my father know.

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