Vodafone now charging extra to pay bill online

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone now charging extra to pay bill online

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richms

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#1024546 13-Apr-2014 21:15

Thats not how mine looks either. The posted one is a mobile bill, not a "fixed line and broadband" bill which is where the overpriced email services are billed to.

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chewster

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#1024547 13-Apr-2014 21:22

richms: Thats not how mine looks either. The posted one is a mobile bill, not a "fixed line and broadband" bill which is where the overpriced email services are billed to.

Yes you're right sorry should have specified I was meaning mobile side. Prev post edited.

sidders80: I am happy to send you the bills that I get online. If the one that gets posted out is different than its not my fault. I am happy to PM you a copy of my bill if you want to see it.

Yeah would be interesting to see what you mean

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Geektastic

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#1024637 13-Apr-2014 23:20

CatchingUp: Keiran, the only reason I don't like Direct Credit is that with an automated system falling on a weekend (non business day} I may be landed with a late payment fee, I am afraid I just don't trust the system at times. Ive had this problem in the past. Also losing my independence choosing how and whom I pay. This is turning into a Dictatorship really when others are telling you how to manage your life. This is still a so called free country I suppose still. :-)

What I don't like it is that, unlike UK banks, there is no 'Direct Debit Guarantee' as follows (the bold text is the UK one verbatim):

Direct Debit Guarantee

The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.

mgg

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#1032811 28-Apr-2014 20:40

I think I will start using internet banking. I only just realised the extra charge and looked back on the last 12 months and they were all there. Luire us into using Electronic payment methohds and then charge us $2 a pop. No any more!!!!

clod

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#1041252 10-May-2014 10:10

I'm with you mgg, just paid 1st bill since moving to Vodafone using debit card - over $5 extra charges.

Demeter

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#1041946 12-May-2014 07:21

clod: I'm with you mgg, just paid 1st bill since moving to Vodafone using debit card - over $5 extra charges.

Have you read the previous comments explaining how to avoid extra charges?

clod

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#1042595 12-May-2014 19:31

Demeter:
clod: I'm with you mgg, just paid 1st bill since moving to Vodafone using debit card - over $5 extra charges.

Have you read the previous comments explaining how to avoid extra charges?

That's probably why I say I'll do the same as mgg.

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