Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




266 posts

Ultimate Geek


#142465 13-Mar-2014 22:33
Send private message

Like it says in the title,

Payed my Vodafone account online today as per usual and noticed that they are now charging an extra 2% for credit and debit card payments in there portal, not to happy really.




Desktop AMD Ryzen 1600/RX-580/24GB Ram/29" UHD monitor, 1 laptop, Galaxy S7, Huawei something, raspberry PI, Sony Android TV plus other gadgets..... and puss (cat)

 

 

 

 

 

 


View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

19282 posts

Uber Geek
Inactive user


  #1005324 14-Mar-2014 06:53
Send private message

Pay by internet banking,

120 posts

Master Geek

Trusted

  #1023900 12-Apr-2014 11:55
5 people support this post
Send private message

CatchingUp: I cannot understand a so called "Convenience Fee" suddenly being taken out on my credit card for paying my account. It puts a dampener on my relationship with any company who do this and especially when Vodafone didn't even have the courtesy to inform me of the xtra charges. I told them they are in effect stealing my personal money and helping themselves to my personal accounts. How the human mind is hell bent on making up excuses to get more and more off us without trying to absorb the costs into an on account plan or similar add to some product so as not to upset its customers. A company I worked for many years ago did it this way. Added extra eg= 2% onto its product so no one ever knew about the xtra of paying it this latest way. It just upsets me the way they are trying to control peoples lives. In the end the very people who work at Vodafone may move onto another job and then they will pay for their mistakes and added fees on another job. One just cant win.

Hey CatchingUp, apologies for the charges seeming like they have crept up on you there. Vodafone has actually put some effort into getting this info out there. This is all been discussed earlier in thread, but I'll put some more info here as well.

Charges were informed on previous invoices (1st page usually approx 1/8 of A4 page advertisement) and prior to introduction. Since introduction on 03-MAR-2014 all payment channels now advise you of 2% one-off credit card fee prior to processing payment.

Before charge was introduced, this is an invoice from 17th February 2014:
Vodafone Invoice 17 February 2014 showing 2% convenience fee


When logged into My Vodafone account from desktop:
Vodafone My Vodafone Credit Card payment screen


Without logging in this is basically what you see through Vodafone Facebook page topup screen or on vodafone.co.nz/topup
Vodafone payment credit card screen


What you see through the My Vodafone app (similar screen on Android):
My Vodafone app Credit card payment screen


Here is an audio snip you get played before processing a phone payment through 777 or 0800800021:
http://www.fileswap.com/dl/mFYapSkdBD/


As johnr said earlier, you can make a bank direct credit easy as (online banking?) a one off payment with no additional fees. Or at a Postshop is still free. Making payments by automatic Debit/Credit Card is actually still free. Direct Debits are free. So lots of alternatives out there. See http://www.vodafone.co.nz/paybill for more info on ways to pay your mobile bill.  

Some more FAQ on the 2% convenience fee here from our help pages:
http://help.vodafone.co.nz/app/topics/kw/convenience/search/1




geek turned SEO charlatan ¯\_(~_~)_/¯


 
 
 
 


709 posts

Ultimate Geek

Trusted
Vodafone NZ

  #1041946 12-May-2014 07:21
One person supports this post
Send private message

clod: I'm with you mgg, just paid 1st bill since moving to Vodafone using debit card -  over $5 extra charges. 


Have you read the previous comments explaining how to avoid extra charges?




View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone and Imperial College London invite smartphone users to help fight diseases
Posted 9-Apr-2020 11:09


Unisys Always-On Access Powered by Stealth provides fast, encrypted remote access for workers
Posted 9-Apr-2020 10:00


Intel introduces 10th Gen Intel Core H-series for mobile devices
Posted 2-Apr-2020 21:09


COVID-19: new charitable initiative to fund remote monitoring for at-risk patients
Posted 2-Apr-2020 11:07


Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.