Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




95 posts

Master Geek


# 142513 15-Mar-2014 12:59
Send private message

I'm a Sky with Vodafone customer with a MySky box, I'm allergic to ringing call centres due to wait times etc and would love to be able to remove a subscribed channel without having to be inconvenienced by ring them. The Vodafone website says I can use my remote control to remove them and refers you to sky's website to find out how. I can't find any instructions on this at Sky. I have put the question to both Sky and Vodafone, Sky referred me to VF as I am their customer, VF no reply to my question at all except an acknowledgement they have received it on 6th March

http://www.vodafone.co.nz/more-sky/

Anyone know if or how you can do this with the Sky Remote?

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
5525 posts

Uber Geek


  # 1006134 15-Mar-2014 13:05
Send private message

Isn't there an upgrade channel or something - might be able to do it there.

6615 posts

Uber Geek
Inactive user


  # 1006186 15-Mar-2014 13:54
Send private message

Is the telephone line in the SKY box so you can upgrade OTA?

 
 
 
 


15024 posts

Uber Geek


  # 1006188 15-Mar-2014 14:07
Send private message

Don't you just love companies that don't reply to emails.

6615 posts

Uber Geek
Inactive user


  # 1006189 15-Mar-2014 14:08
Send private message

mattwnz: Don't you just love companies that don't reply to emails.


You implying that we dont reply to them?
He had been waiting since the 6th so maybe its gone missing.
Best that the OP PM's me and i will look into now.




95 posts

Master Geek


  # 1006230 15-Mar-2014 14:48
Send private message

hi TimA yes the MySky box is connected to phone line, I can subscribe to channels OTA using the upgrade channel but how do I remove them?

2749 posts

Uber Geek

Trusted
Subscriber

  # 1006238 15-Mar-2014 15:07
One person supports this post
Send private message

You can only unsubscribe by calling up. The upgrade channel only allows adding channels, not removing them.

Cheers
Grant




Check out my LPFM Radio Station at www.thecheese.co.nz cool




95 posts

Master Geek


  # 1006258 15-Mar-2014 16:31
Send private message

ZollyMonsta: You can only unsubscribe by calling up. The upgrade channel only allows adding channels, not removing them.

Cheers
Grant


Thanks Zollymonsta I suspect you are correct, but According to VF website I can it is spelt out very clearly they just don't tell you how?



 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 1006268 15-Mar-2014 16:48
Send private message

Please link us of to this INFO?

15024 posts

Uber Geek


  # 1006289 15-Mar-2014 17:18
Send private message

TimA:
mattwnz: Don't you just love companies that don't reply to emails.


You implying that we dont reply to them?
He had been waiting since the 6th so maybe its gone missing.
Best that the OP PM's me and i will look into now.



They said they received an acknowledgment that the email has been received, but nothing since...So that would show it was received.
I would presume that the OP has an automated  ticket number to refer to, that shows that they submitted a support request. Is there a support centre that they can log into, to view support tickets, incase the email reply went missing.  Maybe the OP should check their spam folder or email logs to see if there was an email reply, as the question may have already been answered for them, or if they log into their customer support panel, they can view the ticket and replies.





95 posts

Master Geek


  # 1006302 15-Mar-2014 17:56
Send private message

I have sent a PM to TimA with the Customer services incident number

 

 

19282 posts

Uber Geek
Inactive user


  # 1006304 15-Mar-2014 18:00
Send private message

Here is what is what is written on the Vodafone NZ site


From your remote

" If you have a broadband and home phone pack (not Naked broadband) you can use your remote to add or remove SKY channels and packages. There are instructions on how to do this on SKY's website "

So lets pop over to the Sky NZ website and see what we can find

2749 posts

Uber Geek

Trusted
Subscriber

  # 1006329 15-Mar-2014 18:23
Send private message

The Vodafone website is wrong John. It's add only via the remote (Upgrade Channel).




Check out my LPFM Radio Station at www.thecheese.co.nz cool


19282 posts

Uber Geek
Inactive user


  # 1006331 15-Mar-2014 18:24
Send private message

ZollyMonsta: The Vodafone website is wrong John. It's add only via the remote (Upgrade Channel).


And this man would know! Cleared up you can't

2167 posts

Uber Geek

Subscriber

  # 1007012 17-Mar-2014 08:26
Send private message

I'd love to be able to remove as well as add on the upgrade channel. It's just such a convenient method of customising your package with Sky.





Handsome Dan Has Spoken.

8108 posts

Uber Geek

Subscriber

  # 1007022 17-Mar-2014 08:47
Send private message

Handsomedan: I'd love to be able to remove as well as add on the upgrade channel. It's just such a convenient method of customising your package with Sky.



Can't see this ever happening as Sky only wants you to upgrade not down grade..




Regards,

Old3eyes


 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20


Toyota and Preferred Networks to develop service robots
Posted 8-Aug-2019 20:11


Vodafone introduces new Vodafone TV device
Posted 7-Aug-2019 17:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.