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  # 1013855 27-Mar-2014 13:28
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TimA: I never saw the current myself until reading it again. I knew it was there somewhere. I dont think you can argue further with this one. 


Cause you only saw what you wanted to see

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  # 1013856 27-Mar-2014 13:29
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johnr:
TimA: I never saw the current myself until reading it again. I knew it was there somewhere. I dont think you can argue further with this one. 


Cause you only saw what you wanted to see


That is true. 

 
 
 
 




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  # 1013858 27-Mar-2014 13:30
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TimA:
dacraka: Does Vodafone agree that the wording could have been a little bit clearer though?


Its clear as day. Please advise further if you believe current means something other than plans we currently offer. 


Its clear as day if you know what they wanted to convey. I think from the perspective of the average consumer its not clear at all. It is assumed we understand that by current VF means the plans currently sold, not people with current on account plans. 'I am currently an on account customer with Vodafone, therefore I have a current on account plan' - I think that is a logical interpretation.

Current means: belonging to the present time; happening or being used or done now

My account is on account and is being used now, its current. Thats my whole point. Its very ambiguous that you mean plans you currently SELL

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# 1013859 27-Mar-2014 13:32
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kezzanz:
TimA:
dacraka: Does Vodafone agree that the wording could have been a little bit clearer though?


Its clear as day. Please advise further if you believe current means something other than plans we currently offer. 


Its clear as day if you know what they wanted to convey. I think from the perspective of the average consumer its not clear at all. It is assumed we understand that by current VF means the plans currently sold, not people with current on account plans. 'I am currently an on account customer with Vodafone, therefore I have a current on account plan' - I think that is a logical interpretation. 


I suspect you have a grandfathered plan



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  # 1013860 27-Mar-2014 13:33
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Yea evidentally I do. 

But that isn't my point. My point is the language is highly ambiguous from the perspective of the average consumer. 

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  # 1013862 27-Mar-2014 13:35
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kezzanz: Yea evidentally I do. 

But that isn't my point. My point is the language is highly ambiguous from the perspective of the average consumer. 


I presented that quote to 2 other people non associated with Vodafone and they clearly understood that it meant plans currently offered. My sister and her friend. Now thats saying something.

[Moderator edit (MF): removed group generalisation]



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  # 1013866 27-Mar-2014 13:43
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You can go to the commerce commission web site and use the complaint form. They get back to you relatively quickly regarding if you have a legitimate complaint or not (and will provide a reason if not). 

The issue I think would be around did they make a reasonable effort to inform you what plans are 'currently' being sold.  Even if it were just an asterisk to some small print which said to check online for a list of current plans (or an explanation of what a current plan actually is).

Also, in reading some of the posts above, it is not normal for a consumer to understand what the difference between a current and/or grandfathered plan is.  This is techno-speak.  I suspect that the consumer is more likely thinking - I pay money each month for my plan, so it must be current.

To me it does read (at face value) as though all 4G data is free, although I am aware that they are just talking about not levying a monthly service provision fee (it would be easier if they just said  - "the monthly service provision fee of $10 will be waived if you are on one of the following plans/one of our currently listed plans" etc.





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  # 1013870 27-Mar-2014 13:52
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After reading it seems pretty clear especially as they only list specific plans. You are only 6 months from expiry, ask to be upgraded.




Try Vultr using this link and get us both some credit:

 

http://www.vultr.com/?ref=7033587-3B


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  # 1013872 27-Mar-2014 13:55
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I seem to recall at the time there was a lot of discussion on this and some confusion as well. But if it were for all cusomers it would have read "Vodafone today announces free 4G on all On Account and SIM only plans, and increases in monthly data allowances across On Account and SIM Only packages for new and existing customers – at no extra cost”   not ' current' , I mean what does current suggest otherwise, people that weren't customers or were pre pay! 

Also this was back on October 13th and we are at the end of March why is it still an issue, sorry lost on this one




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  # 1013877 27-Mar-2014 14:05
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jeffnz: I seem to recall at the time there was a lot of discussion on this and some confusion as well. But if it were for all cusomers it would have read "Vodafone today announces free 4G on all On Account and SIM only plans, and increases in monthly data allowances across On Account and SIM Only packages for new and existing customers – at no extra cost”   not ' current' , I mean what does current suggest otherwise, people that weren't customers or were pre pay! 

Also this was back on October 13th and we are at the end of March why is it still an issue, sorry lost on this one


Didnt realise I was being charged for it still. Recently contacted Vodafone to find out why. 

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  # 1013878 27-Mar-2014 14:05
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TimA:
kezzanz: Yea evidentally I do. 

But that isn't my point. My point is the language is highly ambiguous from the perspective of the average consumer. 


I presented that quote to 2 other people non associated with Vodafone and they clearly understood that it meant plans currently offered. My Blonde sister and her friend. Now thats saying something.


I disagree that it is clear as mud.  I certainly think you could do a better job of explaining who doesnt get it.

The OP is currently offered his plan, every month in fact.  So to say the language is clear and obvious is false.  Do I think Vodafone was attempting to mislead the public... No, OP will have to change his plan!

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  # 1013881 27-Mar-2014 14:20
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itxtme:
TimA:
kezzanz: Yea evidentally I do. 

But that isn't my point. My point is the language is highly ambiguous from the perspective of the average consumer. 


I presented that quote to 2 other people non associated with Vodafone and they clearly understood that it meant plans currently offered. My Blonde sister and her friend. Now thats saying something.


I disagree that it is clear as mud.  I certainly think you could do a better job of explaining who doesnt get it.

The OP is currently offered his plan, every month in fact.  So to say the language is clear and obvious is false.  Do I think Vodafone was attempting to mislead the public... No, OP will have to change his plan!


As someone who actually works in legal compliance (in another industry - so I have no stake in this), I agree with you. I don't think it's absolutely clear that VF is being misleading but the idea that their statement is unambiguously clear is laughable. From a pure risk management point of view, a simple asterisk next to "current plans" and a phrase "excluding plans that VF no longer actively offer on sale" would have made things far better. You'd think VF would learn a thing or two from its own piss poor record of Fair Trading Act compliance. And for those who might contend that the included chart/table of current plans serve as a qualifier to illustrate what VF means, I'd argue that people might take the table as merely being illustrative of what is available.





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  # 1013908 27-Mar-2014 14:43
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dejadeadnz:
itxtme:
TimA:
kezzanz: Yea evidentally I do. 

But that isn't my point. My point is the language is highly ambiguous from the perspective of the average consumer. 


I presented that quote to 2 other people non associated with Vodafone and they clearly understood that it meant plans currently offered. My Blonde sister and her friend. Now thats saying something.


I disagree that it is clear as mud.  I certainly think you could do a better job of explaining who doesnt get it.

The OP is currently offered his plan, every month in fact.  So to say the language is clear and obvious is false.  Do I think Vodafone was attempting to mislead the public... No, OP will have to change his plan!


As someone who actually works in legal compliance (in another industry - so I have no stake in this), I agree with you. I don't think it's absolutely clear that VF is being misleading but the idea that their statement is unambiguously clear is laughable. From a pure risk management point of view, a simple asterisk next to "current plans" and a phrase "excluding plans that VF no longer actively offer on sale" would have made things far better. You'd think VF would learn a thing or two from its own piss poor record of Fair Trading Act compliance. And for those who might contend that the included chart/table of current plans serve as a qualifier to illustrate what VF means, I'd argue that people might take the table as merely being illustrative of what is available.






so what do you take it to mean as " current plans" to me, and i may be a minority here, I take it as ones that are available now and if they had meant "all" clients it would have said so but it obvioulsy excluded some which should warn to read again.




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  # 1013909 27-Mar-2014 14:52
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johnr: Current and grandfathered plans are quite different


"current" plans sounds exactly like customers currently on those plans. 

If they had said it only applies to new connections of current plans then maybe thats OK. 

I can't believe that you don't see this as a conflicting statement. Maybe you've been employed by VF for too long? 

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  # 1013911 27-Mar-2014 14:54
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johnr: kezzanz Quote from your first post

Vodafone today announces free 4G on all current On Account and SIM only plans , Plans and customers are very different things


My goodness, no they are not. 

If a customer is on a plan then that plan is current. In my book.

This sounds like something that VF public relations should be handling because it could well end up before the courts if someone complains to the comcom . 

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