Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5
3435 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1014254 27-Mar-2014 23:28
Send private message

My 4G has been free to-date but my current plan ends in April which, according to a message I received, means my 4G access (and everything else associated with the plan) ends as well. Looks like rolling a plan over on a month by month basis is a no no these days. 

1923 posts

Uber Geek


  # 1014255 27-Mar-2014 23:39
Send private message

kingjj:
Yabanize: Vodafone: why exactly can't you open up the grandfathered plans and as 4g to them? Or just make it enabled regardless of plan like telecom does. Also why do you have prepay smart and prepay 4g. It should just be one


Probably something to do with all those people still stoically holding on to their old iPhone plans with 3gb data included...

These weren't just for iPhones.


 
 
 
 


21300 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1014270 28-Mar-2014 00:18
One person supports this post
Send private message

Geektastic: The 4G thing is interesting. It seems odd to charge - I do not recall being charged for 3G when 2G was normal...!

Not that it matters - I doubt I am in 4G coverage more than 1% of a year in any case!! My iPhone 5 hates 4G I have noticed: it gets very slow and the touch screen becomes intermittently unresponsive or slow to respond for several hours when I enter a 4G area. I usually end up turning 4G off and the phone goes back to normal.


You are probably holding it wrong.. 

http://www.dailytech.com/UPDATE+Steve+Jobs+on+iPhone+4+Reception+Issues+Youre+Holding+It+Wrong/article18842.htm

2225 posts

Uber Geek

Subscriber

  # 1014347 28-Mar-2014 08:52
Send private message

I had this discussion when the offer first came out and as I am on a grandfathered plan, I was unable to take advantage of the offer.

I (like so many) thought that a current plan was a plan that is what you are currently on. Several folk at VF cleared that misconception up for me and a very nice CSR at VF agreed that there wasn't a plan on earth that could match my grandfathered plan for my usage patterns, so we agreed to ignore the existence of 4G and carry on unchanged.

Having had a brief time with 4G through another channel, I discovered that it wasn't enough of a wow to convince me to change, despite it being twice as fast as my DC 3G at times.

Happy enough, using (on average) 2.5GB each month of my 3GB allowance and doing it at the stately pace of a mere 20MBPS.




Handsome Dan Has Spoken.

4025 posts

Uber Geek

Trusted

  # 1014353 28-Mar-2014 09:17
Send private message

Looks like this is going to blow up big. Always interesting to watch something like this as it happens.

Question is, does vodafone sit on their hands and take a gamble with the comcom's interpretation - or do they attempt to remedy their mistake before an investigation begins to avoid what could potentially be a legal and PR disaster?

Handsomedan: I had this discussion when the offer first came out and as I am on a grandfathered plan, I was unable to take advantage of the offer.

I (like so many) thought that a current plan was a plan that is what you are currently on. Several folk at VF cleared that misconception up for me and a very nice CSR at VF agreed that there wasn't a plan on earth that could match my grandfathered plan for my usage patterns, so we agreed to ignore the existence of 4G and carry on unchanged.

Having had a brief time with 4G through another channel, I discovered that it wasn't enough of a wow to convince me to change, despite it being twice as fast as my DC 3G at times.

Happy enough, using (on average) 2.5GB each month of my 3GB allowance and doing it at the stately pace of a mere 20MBPS.

Just let everyone else move to 4G and free up the 3G airwaves for you!



11 posts

Geek


  # 1014361 28-Mar-2014 09:26
One person supports this post
Send private message

Its with the Comcom now anyway. I lodged a complaint last night. 

21300 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1014365 28-Mar-2014 09:29
One person supports this post
Send private message

I have a lot of respect for VF, and I like them as a company and service provider, but I think their marketing has got them in hot water enough times it would be reason for management to take issue with the oversight. I would have thought (though I don't know this isn't happening) it would be passed through an external entity to check for potential issues, and if it is, they need someone new!

It even confuses some of their own staff.

 
 
 
 


13321 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1014374 28-Mar-2014 09:31
Send private message

networkn:
Geektastic: The 4G thing is interesting. It seems odd to charge - I do not recall being charged for 3G when 2G was normal...!

Not that it matters - I doubt I am in 4G coverage more than 1% of a year in any case!! My iPhone 5 hates 4G I have noticed: it gets very slow and the touch screen becomes intermittently unresponsive or slow to respond for several hours when I enter a 4G area. I usually end up turning 4G off and the phone goes back to normal.


You are probably holding it wrong.. 

http://www.dailytech.com/UPDATE+Steve+Jobs+on+iPhone+4+Reception+Issues+Youre+Holding+It+Wrong/article18842.htm


Ah yes, the old 'holding it wrong' defence!

Only, it works just fine in 3G when held the same way...!

Why do they charge for 4G anyway - did they charge 2G users when 3G arrived here?





856 posts

Ultimate Geek


  # 1014566 28-Mar-2014 13:28
2 people support this post
Send private message

eXDee: Looks like this is going to blow up big. Always interesting to watch something like this as it happens.

Question is, does vodafone sit on their hands and take a gamble with the comcom's interpretation - or do they attempt to remedy their mistake before an investigation begins to avoid what could potentially be a legal and PR disaster?


Pretty sure Vodafone marketing (to distinguish from the fine tech folk that frequent here) will gamble it, they've been told in the past to watch their wording in advertisements by both the Commerce Commission, and Advertising Standards Authority.

In fact, there is a choice quote from Stuart Wallace from 2012 which I think applies both here and to some people's grumbles about Vodafone's '3x faster FREE' VDSL advertising:

“A key lesson of the case is that, when companies prepare marketing campaigns, they need to make sure that the headline message is not misleading. Under the Fair Trading Act it’s the initial impression given to consumers that’s all important. Fine print qualifiers won’t generally save advertising statements that are misleading at first glance,” said Mr Wallace.


The use of the word 'current' just conveys so many meanings, especially when you remember that not everyone has a BA majoring in English, in fact some barely pass English NCEA Level 1.  To hinge a marketing campaign on a specific, unqualified meaning of the word current, doesn't sit right with me.

13321 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1014574 28-Mar-2014 13:54
Send private message

nigelj:
eXDee: Looks like this is going to blow up big. Always interesting to watch something like this as it happens.

Question is, does vodafone sit on their hands and take a gamble with the comcom's interpretation - or do they attempt to remedy their mistake before an investigation begins to avoid what could potentially be a legal and PR disaster?


Pretty sure Vodafone marketing (to distinguish from the fine tech folk that frequent here) will gamble it, they've been told in the past to watch their wording in advertisements by both the Commerce Commission, and Advertising Standards Authority.

In fact, there is a choice quote from Stuart Wallace from 2012 which I think applies both here and to some people's grumbles about Vodafone's '3x faster FREE' VDSL advertising:

“A key lesson of the case is that, when companies prepare marketing campaigns, they need to make sure that the headline message is not misleading. Under the Fair Trading Act it’s the initial impression given to consumers that’s all important. Fine print qualifiers won’t generally save advertising statements that are misleading at first glance,” said Mr Wallace.


The use of the word 'current' just conveys so many meanings, especially when you remember that not everyone has a BA majoring in English, in fact some barely pass English NCEA Level 1.  To hinge a marketing campaign on a specific, unqualified meaning of the word current, doesn't sit right with me.


Agreed. Saying "currently available", "currently offered" or "currently sold" would have been clearer I suggest.





53 posts

Master Geek


  # 1014612 28-Mar-2014 14:27
Send private message

What a great first post.

856 posts

Ultimate Geek


  # 1014616 28-Mar-2014 14:30
Send private message

Geektastic: Agreed. Saying "currently available", "currently offered" or "currently sold" would have been clearer I suggest.


Actually available/offered would create the same illusion in my opinion, 'currently sold' would be the only one that'd work. Even then, wouldn't it be better to be even more specific to say "On Account customers on the following plans: Plan 1, Plan 2" or assuming all the non-grandfathered plans came into effect on a certain date "On Account customers with a contract start date after 1 Jan 2014* * Other plans may be compatible, contact Vodafone to discuss, or check our website"

Or even "Free for On Account customers on a compatible plan * * Check 'insert URL here' for a full list"

So many ways to do it and avoid the entire interpretation issue with the word "current".

22524 posts

Uber Geek

Trusted
Subscriber

  # 1014876 28-Mar-2014 21:34
Send private message

If you called up because 4g was announced as free but then found you had a $10 a month charge the you may have some justification in getting that credited back if the CSR didnt tell you about the $10 charge when you got 4G added, particually if you called up to have it added "because its free now"

Otherwise I dont see the big deal, you bought a plan on a 3G network so you have had 3G and will keep having 3G. There are additional licences that VF had to pay to get to run a 4G network, the guys that make the equipment wont just throw updates out to the telcos without some money.




Richard rich.ms

509 posts

Ultimate Geek
Inactive user


  # 1014905 28-Mar-2014 22:39
Send private message

networkn: I have a lot of respect for VF, and I like them as a company and service provider, but I think their marketing has got them in hot water enough times it would be reason for management to take issue with the oversight. I would have thought (though I don't know this isn't happening) it would be passed through an external entity to check for potential issues, and if it is, they need someone new!

It even confuses some of their own staff.


Agree entirely, VF ( and any other telco for that matter) tend to have ads that leave out the finer details where they can get away with it. It's "tricky" but I honestly believe this backfires on the corporate image of the company, hence ultimately the churn between providers. Consumers really only have 3 choices so they can't go too far. Certainly when I worked in the ad world the clients lawyers would absolutely be required to look over the wording of the offer, in addition to the ad agencies lawyers.
There is quite a healthy relationship between the advertising standards authority and the larger ad agencies and it's pretty much considered a victory for an agency when an ad is pulled by or submitted to the authority. Between the brand and the commerce commission however, that's a whole different ball game :)

6434 posts

Uber Geek


  # 1014907 28-Mar-2014 22:45
Send private message

richms: If you called up because 4g was announced as free but then found you had a $10 a month charge the you may have some justification in getting that credited back if the CSR didnt tell you about the $10 charge when you got 4G added, particually if you called up to have it added "because its free now"

Otherwise I dont see the big deal, you bought a plan on a 3G network so you have had 3G and will keep having 3G. There are additional licences that VF had to pay to get to run a 4G network, the guys that make the equipment wont just throw updates out to the telcos without some money.


What about if he added 4G when it was a $10 charge, then when Vf announced it was free on all current plans in response to telecom, he thought 'sweet, free on my plan'. Then later found he was getting billed the $10 even though the advertising suggested it should be free.

1 | 2 | 3 | 4 | 5
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.