Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3


45 posts

Geek
+1 received by user: 2


  Reply # 1022486 9-Apr-2014 21:25
Send private message

xpd: If you can, for a good chunk of a day, unplug your router, record the time it was unplugged - then when you plug it in again, check the usage meter, if its showing usage during the unplugged time, theres something going on with your line.



Great suggestion, I'll try that.  I've always been a bit suspicious of their usage meter.





45 posts

Geek
+1 received by user: 2


  Reply # 1022489 9-Apr-2014 21:30
Send private message

freitasm: What router are you using, and does it have Firewall enabled? Perhaps it's not secure from the WAN side and being used for an amplification DDoS attack?




There's a pair of Motorola SB5101 modems supplied by Telstra, one for internet and one for T-Box, unchanged since Telstra installed them.  And there's a LinkSys WRP400 supplied by Xnet (for the benefit of VoIP).  I'm not too sure re the firewall to be honest.  I have an IT buddy who's going to login to the router and have a poke around, I'll ask him to check that too.


Mantis;
No I haven't sold any routers on Trademe, but I had been thinking about selling a couple of old ones lately.  It wouldn't even have occurred to me reset them first, thanks for mentioning it!

 
 
 
 


BDFL - Memuneh
59084 posts

Uber Geek
+1 received by user: 10350

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1022491 9-Apr-2014 21:31
Send private message

Don't worry about the modems, think about the router.

One question: have you ever had a Vodafone xDSL service before? If yes, what have you done with the old modem?





1292 posts

Uber Geek
+1 received by user: 443

Trusted

  Reply # 1022687 10-Apr-2014 10:58

Interesting that this is all downstream traffic, as it rules out the usual culprits like P2P left seeding in the background. I'd like to take a look at the results of the investigation, could you please send me a PM with your account number?

Sideface:
Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.


15Mbps was the 'standard' speed pre-DOCSIS 3.0 upgrade, and is still provisioned on entry-level plans. Cable speed tiers that have been available in my time with the company: 2Mbps, 5MBps, 10Mbps, 15Mbps, 25Mbps, 50Mbps, 100MBps, 130Mbps.

freitasm: Don't worry about the modems, think about the router.

One question: have you ever had a Vodafone xDSL service before? If yes, what have you done with the old modem?



Completely different systems at play here. Wouldn't be possible for an ex-iHug-Vodafone xDSL modem to affect an ex-TCL-Vodafone cable customer's usagemeter.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


558 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1022716 10-Apr-2014 11:45
Send private message

Rhinosaur: Well the investigation came back saying that "the usage in question is valid". 


Perhaps some of the angst would have been averted if the response to the investigation was a bit more descriptive as in "the usage in question looks valid from our side. it appears to be a large amount of downloads coming from funnycatvideos.com"


xpd

8309 posts

Uber Geek
+1 received by user: 1090

Mod Emeritus
Trusted
Subscriber

  Reply # 1022772 10-Apr-2014 12:26
3 people support this post
Send private message

r2b2:
Rhinosaur: Well the investigation came back saying that "the usage in question is valid". 


Perhaps some of the angst would have been averted if the response to the investigation was a bit more descriptive as in "the usage in question looks valid from our side. it appears to be a large amount of downloads coming from funnycatvideos.com"



No ISP that Im aware of does logging at that level unless they have a particular reason to do so. 

Can you imagine the size of the logs to log everyones browsing habits etc jsut so people can argue their data usage? (Then come into privacy etc etc)





XPD^ / @DemiseNZ / Gavin

 

Internet : Voyager (VDSL)         Mobile : 2Degrees

 

Data Backed up by Backblaze

 

xpd.co.nz




45 posts

Geek
+1 received by user: 2


  Reply # 1022776 10-Apr-2014 12:28
Send private message

freitasm:
One question: have you ever had a Vodafone xDSL service before? If yes, what have you done with the old modem?


I have another wireless router that was once used with Telstra broadband, but it's sitting in the technology coffin in the wardrobe.



45 posts

Geek
+1 received by user: 2


  Reply # 1022783 10-Apr-2014 12:36
Send private message

H Nik, I really appreciate the offer!  I have PM'd you.

594 posts

Ultimate Geek
+1 received by user: 235

Subscriber

  Reply # 1022791 10-Apr-2014 12:40
2 people support this post
Send private message

Possibly a Kid infestation..
Chewed wiring & droppings on the floor is likely rats, same thing + massive data usage and you've got kids loose in the house.

558 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1022801 10-Apr-2014 12:48
Send private message

xpd:
r2b2:
Rhinosaur: Well the investigation came back saying that "the usage in question is valid". 


Perhaps some of the angst would have been averted if the response to the investigation was a bit more descriptive as in "the usage in question looks valid from our side. it appears to be a large amount of downloads coming from funnycatvideos.com"



No ISP that Im aware of does logging at that level unless they have a particular reason to do so. 

Can you imagine the size of the logs to log everyones browsing habits etc jsut so people can argue their data usage? (Then come into privacy etc etc)



So the question I'd have is what measures do they check to ensure that the usage is valid? 

698 posts

Ultimate Geek
+1 received by user: 399

Trusted

  Reply # 1022811 10-Apr-2014 13:00
One person supports this post
Send private message

r2b2:
xpd:
r2b2:
Rhinosaur: Well the investigation came back saying that "the usage in question is valid". 


Perhaps some of the angst would have been averted if the response to the investigation was a bit more descriptive as in "the usage in question looks valid from our side. it appears to be a large amount of downloads coming from funnycatvideos.com"



No ISP that Im aware of does logging at that level unless they have a particular reason to do so. 

Can you imagine the size of the logs to log everyones browsing habits etc jsut so people can argue their data usage? (Then come into privacy etc etc)



So the question I'd have is what measures do they check to ensure that the usage is valid? 


XPD is correct - we can in rare cases retrieve more specific information, but only if the usage is very recent because the data cannot be logged for very long. Also only if the customer agrees to it. Normally for bandwidth disputes, we do a report from our Radius server to check if the traffic was initiated from your IP (instead of several different ones indicating a duplicate session on the network). We also check if the data was racked up over a period of several hours, or just one big blob (which could be an error). Not sure about the Cable side personally, and perhaps Nik might be able to correct me here if it is different.

Basically, if the usage came from your IP address and doesn't looks dodgy (ie. 1 massive chunk) then it's generally regarded as legitimate.




294 posts

Ultimate Geek
+1 received by user: 61

Subscriber

  Reply # 1022813 10-Apr-2014 13:01
Send private message

Last time this happened to me it was my wife's laptop trying to send an oversize email, something timing out, then sending again, etc.  It took me two weeks to track it down and it moved a massive amount of data.  Of course that was upload, not download.




McLean



45 posts

Geek
+1 received by user: 2


  Reply # 1040792 9-May-2014 12:52
2 people support this post
Send private message

Just a quick follow up to let you know that Vodafone was able to trace the traffic to my modem's serial number, which confirms the traffic was 'valid'.  They have also offered to reduce the overage fee which I am very grateful for.  I'm still left with a huge overage bill, which stings, but I'm grateful they didn't leave me out in the cold completely.

I still don't know what the traffic was, but we've decided (without evidence) to blame it on an Apple TV glitch as that is the only internet-connected device that was left on during that time.  Apparently it had a kids movie (previously purchased from iTunes) paused on screen during that time.  Who knows, maybe it freaked out and tried to continuously re-download it or something.  Anyway, time to move on!

Thanks for your help NikT.

Unfortunately I can't edit the thread title - sorry Vodafone  ;)

2816 posts

Uber Geek
+1 received by user: 1463

Subscriber

  Reply # 1040819 9-May-2014 13:29
Send private message

xpd:
r2b2:
Rhinosaur: Well the investigation came back saying that "the usage in question is valid". 


Perhaps some of the angst would have been averted if the response to the investigation was a bit more descriptive as in "the usage in question looks valid from our side. it appears to be a large amount of downloads coming from funnycatvideos.com"



No ISP that Im aware of does logging at that level unless they have a particular reason to do so. 

Can you imagine the size of the logs to log everyones browsing habits etc jsut so people can argue their data usage? (Then come into privacy etc etc)



Paradise (one of the ISP's that became part of TelstraSaturn -> TelstraClear -> Vodafone) used to do exactly that. It was bloody brilliant, and my personal opinion is that any ISP not solely offering unlimited plans should provide that capability.




Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.


xpd

8309 posts

Uber Geek
+1 received by user: 1090

Mod Emeritus
Trusted
Subscriber

  Reply # 1040873 9-May-2014 15:11
One person supports this post
Send private message

Seen how many connections a single webpage makes ? Now times that by the amount of pages you visit over a day/week/month.......... youre talking thousands (100's of 1000's more likely) of connections needing to be recorded.... then add the number of customers for the ISP.... 

Its an insane amount of I/O.

Paradise may have done it, because they didnt have a huge number of customers compared to ISPs of today, and the number of sites to browse etc were a lot more smaller....




XPD^ / @DemiseNZ / Gavin

 

Internet : Voyager (VDSL)         Mobile : 2Degrees

 

Data Backed up by Backblaze

 

xpd.co.nz


1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Phone prices rising as users move upmarket
Posted 24-Nov-2017 17:16


Talking net neutrality on RNZ Nine-to-Noon
Posted 24-Nov-2017 12:11


Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.